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Business Design Lead

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M&G plc

6d ago

  • Job
    Full-time
    Senior & Expert Level
  • Data
    Business, Operations & Strategy
  • London
    Remote
  • Quick Apply
    29d left

AI generated summary

  • You should have process mapping, workflow optimization, and business analysis experience, along with strong analytical skills, design thinking, data visualization, and communication abilities.
  • You will analyze data, map processes, identify inefficiencies, facilitate stakeholder engagement, create solutions, develop business cases, and drive transformation across various functions.

Requirements

  • Strong experience in process mapping, workflow optimisation, and business analysis.
  • Proficiency with tools such as Visio, or other process modelling software.
  • Proficiency with deriving business benefits, including financial modelling to present clear financial outcomes.
  • Ability to deconstruct complex business problems, identify root causes, and develop structured solutions.
  • Experience applying design thinking methodologies to improve business processes and user experiences.
  • Strong analytical skills, with the ability to interpret data, identify trends, and present meaningful insights.
  • Experience working with data visualisation tools such as Power BI, Tableau, or Excel.
  • Experience working with cross-functional teams, engaging with stakeholders across multiple business areas.
  • Strong communication and facilitation skills, with the ability to translate complex ideas into clear business requirements.
  • Experience supporting and, when required, leading transformation initiatives or projects.
  • Understanding of project management principles, governance, and risk management.
  • Experience in Lean Six Sigma, continuous improvement, or operational excellence methodologies.
  • Ability to streamline processes, enhance controls, and drive measurable efficiency gains.
  • Comfortable working in a dynamic, high-pressure environment, managing shifting priorities.
  • Ability to work through ambiguity, adjust to evolving business needs, and solve problems in real-time.
  • Strong ability to document and present findings, business cases, and transformation recommendations.
  • Ability to communicate with both technical and non-technical stakeholders, ensuring alignment across teams.

Responsibilities

  • Gather and analyse data to identify trends, assess impacts, and support informed decision-making.
  • Conduct detailed process mapping, workflow and cost analysis to identify inefficiencies, bottlenecks, and improvement opportunities.
  • Conduct root cause analysis, identifying key pain points and recommending targeted interventions.
  • Identify and implement opportunities to simplify processes, enhance efficiency, and reduce operational complexity ensuring clear benefits realisation both quantitative and qualitative.
  • Facilitate workshops, interviews, and engagement sessions to gather insights and ensure stakeholder alignment.
  • Translate business needs into clear requirements, user stories, and solution designs.
  • Develop business cases, reports, and recommendations, ensuring leadership has clarity on transformation opportunities, whilst recognising risks and dependencies to ensure informed business decision making.
  • Use data visualisation techniques to present insights in a compelling and actionable way.
  • Work across Investments, Distribution, Operations, HR, Compliance, Finance, Legal, Risk, and Technology to drive business change, connect the dots and ensure transformation efforts align to broader strategic objectives.
  • Navigate complex and ambiguous business challenges, structuring problems into actionable solutions.
  • Take ownership of specific transformation workstreams and / or projects, ensuring initiatives are well-structured, managed and delivered effectively, escalating in a timely fashion and ensuring clarity on problem statement.
  • Support project managers and senior leaders in programme execution, ensuring project milestones are met.
  • Be data driven, leveraging Lean Six Sigma and continuous improvement methodologies to streamline workflows.
  • Develop solutions that balance automation, technology integration, and process standardisation.
  • Ensure that all transformation efforts adhere to governance frameworks, risk management, and reporting standards.

FAQs

What is the primary purpose of the Business Design Lead position?

The primary purpose of the Business Design Lead position is to drive transformational change in the Asset Management business, focusing on scalable growth, operational excellence, and enhancing client experiences through business and process analysis.

What are the key responsibilities of the Business Design Lead?

Key responsibilities include gathering and analyzing data, conducting process mapping and optimization, facilitating workshops, translating business needs into requirements, developing business cases, and leading specific transformation workstreams.

What are the required skills and experience for this role?

Required skills include strong experience in process mapping, business analysis, design thinking methodologies, communication skills, proficiency with data visualization tools, and knowledge of Lean Six Sigma or operational excellence methodologies.

What tools should a Business Design Lead be proficient in?

A Business Design Lead should be proficient in tools such as Visio for process mapping and data visualization tools like Power BI, Tableau, or Excel.

Is this position suitable for candidates returning from career breaks?

Yes, M&G welcomes applications from individuals returning from career breaks as part of their commitment to attract and retain exceptional talent.

What is the work level for the Business Design Lead position?

The work level for the Business Design Lead position is Manager/Expert.

What is the location of this role?

The location of the Business Design Lead role is London.

When is the closing date for applications?

The closing date for applications is 9th May 2025.

How does M&G ensure diversity and inclusion in the workplace?

M&G promotes a diverse workforce and an inclusive culture through various policies and employee-led networks that provide opportunities, advice, and support for diverse communities.

Are there any accommodations available for candidates with disabilities?

Yes, M&G offers workplace accommodations for candidates with disabilities or additional needs to ensure they can effectively deliver in their roles. Candidates can contact careers@mandg.com for assistance with their applications.

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M&G plc

Finance
Industry
5001-10,000
Employees
1901
Founded Year

Mission & Purpose

M&G plc is an international savings and investments business, managing money for around 5 million retail customers and more than 800 institutional clients in 28 markets. As at 30 June 2022, we had £348.9 billion of assets under management and administration. Our purpose is to help people manage and grow their savings and investments, responsibly. With a heritage dating back more than 170 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. We serve our retail and savings customers under the M&G Wealth and Prudential brands in the UK and Europe, and under the M&G Investments brand for asset management clients globally.

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