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Channel Manager

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Metrobank

2mo ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Product
  • Manila

AI generated summary

  • You need a Bachelor's in Business, Finance, or IT, 2 years in e-commerce or banking, experience in product development, and skills in communication, agile project management, and design thinking.
  • You will design and develop retail digital channels, document requirements, lead user testing, coordinate with partners, manage risks, and conduct training while overseeing process assessments and special projects.

Requirements

  • At least a Bachelor's degree in Business, Finance, or Information Technology course
  • in relevant topics (user experience, design thinking/human centered design, project management, agile delivery, etc.)
  • At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
  • product or channel development, user experience design, or agile project management experience
  • good communication, presentation & negotiation skills, express thoughts systematically & clearly
  • with basic software skills (Excel, Powerpoint, Word, etc.), with design thinking, agile delivery principles

Responsibilities

  • Responsible for end-to-end design and development activities for retail digital channels. Ensures new features and enhancements are based on customer-centered designs and are delivered on time.
  • Requests for System Change (RSCs), including documentation business requirements and high-level flows
  • User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
  • in user research activities to ensure alignment of requirements with customer needs and desires
  • policies and procedures; reviews ITG documentation in UAT and production implementation, etc.; coordinates and completes risk assessment of new feature/enhancement with control units, identifies resolutions to mitigate risks;
  • requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
  • Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements
  • and reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
  • and manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
  • trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
  • pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
  • Channel Development Lead in implementing pilot program
  • transaction and user experience after project implementation
  • Participates in the regular review, monitoring and assessment of the business unit's process, risk and controls
  • Reports potential and actual risk events effectively and in a timely manner
  • Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g. ITG, Operations) until closed
  • business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.)
  • special projects for the business unit, as assigned by the Department Head or Channel Development Lead
  • as Audit, Compliance, Budget, or HR/Training Coordinator, or point of contact for initiatives where business unit requires representation
  • as back-up of other Channel Managers or the Channel Development Lead

FAQs

What is the primary responsibility of the Channel Manager position at Metrobank?

The primary responsibility of the Channel Manager is to oversee end-to-end design and development activities for retail digital channels, ensuring that new features and enhancements are customer-centered and delivered on time.

What qualifications are required for the Channel Manager role?

Candidates must have at least a Bachelor's degree in Business, Finance, or Information Technology, along with a minimum of 2 years of relevant work experience in e-commerce, fintech, telco, FMCG, or banking setups. Experience in product or channel development and user experience design is also necessary.

What skills are important for this position?

Important skills include good communication, presentation, and negotiation abilities, as well as proficiency in basic software tools like Excel, PowerPoint, and Word. Knowledge of design thinking and agile delivery principles is also beneficial.

Where is the Channel Manager position located?

The Channel Manager position is located at MCC Center Ayala Avenue, Makati City.

What activities will the Channel Manager be involved in for Channel Development?

The Channel Manager will be involved in documenting business requirements, conducting user research, coordinating with other units for feature development, managing testing activities, and providing training and support related to new features.

Is there an emphasis on risk management in this role?

Yes, the Channel Manager participates in the regular review and assessment of processes, risks, and controls within the business unit, and is responsible for reporting and resolving potential risks and findings.

What types of projects can the Channel Manager expect to work on?

The Channel Manager can expect to work on special projects assigned by the Department Head or Channel Development Lead, as well as participate in business and market research.

Will training be provided for this position?

Yes, the Channel Manager may be responsible for conducting training and roadshows for various users of the application to ensure a smooth implementation of new features.

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Metrobank

Finance
Industry
10,001+
Employees
1962
Founded Year

Mission & Purpose

Metrobank is a prominent banking institution in the Philippines, offering a wide range of financial services including personal and business banking, loans, investment products, and wealth management. The bank focuses on providing accessible, customer-centric banking solutions through its extensive network of branches and digital platforms. Metrobank's ultimate mission is to be a trusted financial partner by delivering exceptional service and innovative products that meet the diverse needs of its customers. Their purpose is to support the financial well-being and growth of individuals and businesses, contributing to the economic development and prosperity of the communities they serve.

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