FAQs
What is the main responsibility of a Civil Registry Associate?
The main responsibility of a Civil Registry Associate is to provide data process support within an assigned service or product area, including handling inquiries, processing orders and transactions, and maintaining accurate records of client interactions.
What qualifications are required for this role?
A High School Diploma or GED is required, along with generally less than 2 years of experience in the area of responsibility.
What types of customer interactions will I be handling in this role?
You will handle various customer interactions via phone, email, chat, or other channels, which includes answering inquiries, resolving complaints, providing product or service information, and processing payments.
What should I do if I encounter a complex issue while assisting a client?
If you encounter a complex or difficult to resolve issue, you should escalate it per the established protocol.
Is there an opportunity for direct client interface in this role?
Yes, this role may include direct client interface.
What kind of training or understanding will I need to develop in this position?
You will need to develop an understanding of regulatory requirements and adhere to Unisys business process outsourcing standards and policies.
How does Unisys ensure equal opportunity in employment?
Unisys is committed to being an equal opportunity employer, considering all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, gender identity, and various other protected categories.
How can I request reasonable accommodation in the hiring process?
If you are a US job seeker unable to review job opportunities or complete your expression of interest without assistance, you can contact the Global Recruiting organization at GlobalRecruiting@unisys.com or call 888-560-1782 (Prompt 4) for assistance.
What is the importance of maintaining accurate records in this role?
Maintaining accurate records of client interactions, service requests, transactions, and changes is crucial for ensuring effective service delivery and compliance with regulatory and company standards.
How does this position contribute to client relationships?
This position contributes to client relationships by delivering excellent service and support, maintaining positive interactions, and ensuring that client inquiries and requests are efficiently handled.