FAQs
What kind of questions will I be answering in this role?
You will be answering moderately complex questions related to hardware, software, client and COTS applications, as well as network and user administration.
What qualifications are required for this position?
A High School Diploma or GED is required, and technical certification or an Associate Degree may be necessary. Generally, 1-2 years of experience in the area of responsibility is expected.
Will I be required to escalate issues that I cannot resolve?
Yes, you will need to escalate complex problems to other resolver teams or vendors when necessary.
What skills are important for success in this role?
Problem-solving and analytical skills are essential for effectively resolving challenging incidents.
Is there support available for level 1 agents?
Yes, you will be supporting level 1 agents with ongoing questions related to client incidents, requests, and queries.
Does Unisys provide equal employment opportunities?
Yes, Unisys is an equal opportunity employer that considers all qualified applicants without regard to various protected categories.
How can I request reasonable accommodation during the application process?
You can contact Unisys' Global Recruiting organization at GlobalRecruiting@unisys.com or call 888-560-1782 (Prompt 4) for assistance.
What is the work environment like for this position?
The position supports a hybrid work environment, allowing for a combination of remote and onsite work.
Are there specific technical skills that are preferred for this role?
While there may not be specific technical skills stated, familiarity with hardware, software, and network administration is beneficial.
What types of incidents might I help resolve in this role?
You will assist with service requests involving hardware, software, client applications, and network issues that require your expertise.