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Client Services Administrator

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Charles Russell Speechlys

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need at least 6 months of admin experience, GCSEs A-C in maths and English (or equivalent), and a strong customer service focus.
  • You will provide exceptional service, assist with compliance tasks, manage file documentation, handle postal deliveries, support finance, and perform various administrative duties.

Requirements

  • A minimum of 6 months administration experience
  • GCSEs graded A to C to include maths and English (or equivalent level of qualification)
  • Solid customer service centric experience and work ethic

Responsibilities

  • Able to develop solutions to ensure an exceptional service is provided at all times.
  • Consistently and appropriately update service users on progress and status of tasks where appropriate
  • Work with service users to offer assistance where possible
  • Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes
  • Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file
  • Deal with internal and external postal deliveries and arrange couriers’ services as necessary
  • Working effectively and efficiently on the Practice Management System to log and record documents
  • Undertake all file closing procedures including the processing of archiving and retrieval
  • Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
  • Photocopying, printing, scanning, binding, and filing tasks
  • Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
  • Any ad hoc duties as requested by the business
  • Producing document packs to be used by the Practice groups
  • Producing court bundles
  • Keeping client specific records updated where necessary
  • Preparing files for costs assessments
  • Undertaking basic Land Registry searches
  • Data Subject Access Requests
  • Checking Companies House for company registration numbers, addresses, director details etc
  • Updating the Practice Group intranet pages
  • Additional practice group specific administration tasks that were required
  • Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.

FAQs

What is the main purpose of the Client Services Administrator role?

The main purpose of the Client Services Administrator role is to deliver excellent secretarial, administrative, and facility support services to enhance the overall client service experience.

Who leads the Internal Client Services team?

The Internal Client Services team is led by Vicki Napolitano, the Director of ICS.

What qualifications are required for this position?

A minimum of 6 months of administration experience and GCSEs graded A to C in maths and English (or equivalent qualifications) are required.

What types of tasks will the Client Services Administrator be responsible for?

The Client Services Administrator will be responsible for tasks such as customer service, document management, file maintenance, completion of client due diligence, and supporting the Finance team among others.

Is prior experience in customer service important for this role?

Yes, solid customer service centric experience and a strong work ethic are important for the Client Services Administrator role.

Are there any specific tasks related to different Practice Groups?

Yes, depending on the Practice Group, there may be additional specific tasks such as producing document packs, preparing files for cost assessments, and conducting basic Land Registry searches.

What competencies are expected from a Client Services Administrator?

Expected competencies include working together, integrity and respect, inclusiveness, personal impact and growth, driving high standards, and a commercial mindset.

What is required for compliance in this role?

Compliance with all relevant legal and regulatory obligations, including the Solicitors Regulation Authority (SRA) Standards and Regulations, is required.

How does the application process work?

Clicking 'apply' will direct you to the application tracking system, hosted for us by Reach-ATS.com.

Will I be given any ad hoc duties as part of this role?

Yes, you may be assigned any ad hoc duties as requested by the business.

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Charles Russell Speechlys

Here today for your tomorrow

Law
Industry
1001-5000
Employees

Mission & Purpose

Charles Russell Speechlys is a law firm headquartered in London with offices in the UK, Europe, Asia and the Middle East. We have an unusually broad range of skills and experience across the full spectrum of business and personal needs. This gives us a wider perspective, clear insight and a strongly commercial long-term view. We use this approach to secure the growth of our clients as they move confidently into the future. It has made us a leader in the world of dynamic growth and family businesses, and among the world’s leading creators and owners of private wealth and their families. Major corporates and institutions find our more considered and personal approach a refreshing alternative to conventional business law firms.