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Client Success Partner II

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Sterling Insurance Company

Oct 22

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • United States
    Remote
  • Quick Apply

AI generated summary

  • You need 4+ years in client success/account management, skills in communication, negotiation, and program management, plus a degree and experience in tech, media, entertainment, or hospitality.
  • You will manage key client accounts, build relationships, address complex issues, conduct business reviews, optimize processes, and drive client satisfaction and revenue growth.

Requirements

  • 4+ years of Client Success Partner (or Account Management) experience supporting enterprise level clients
  • Proven success in account management/client success/sales
  • Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
  • Strong program management, presentation, and negotiation skills
  • Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients
  • Prior experience in Technology, Media, Entertainment or Hospitality
  • 4-year degree strongly preferred
  • No current travel is required, but when resumed, up to 25%

Responsibilities

  • Be a trusted advisor to your clients & the "go to" person for their strategic account needs
  • Become an expert in the staffing industry and utilize your subject matter expertise to understand each client's organizational dynamics
  • Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability
  • Maintain ownership of your book of business of approx. 8-12 accounts, worth several million dollars
  • Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for your clients
  • Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs
  • Map client business requirements to Sterling’s technology capabilities, identifying gaps, omissions, and process optimizations
  • Champion successful client outcomes and innovate ways to improve our service delivery
  • Develop strategic account plans to grow client revenue and achieve world-class client satisfaction

FAQs

What is the job title for this position?

The job title is Senior Client Success Partner.

What department is this position under?

This position is under the Technology, Media, Entertainment & Hospitality (TMEH) department.

Is this position full-time or part-time?

This position is full-time and exempt.

Where is the location of this job?

The position is U.S. Remote.

What are the main responsibilities of the Senior Client Success Partner?

The main responsibilities include managing client satisfaction and retention, expanding Sterling's footprint with clients, maintaining relationships, navigating complex issues, conducting business reviews, and developing strategic account plans.

How many accounts will the Senior Client Success Partner manage?

The Senior Client Success Partner will manage approximately 8-12 accounts.

What skills and experience are required for this position?

Required skills and experience include 4+ years in Client Success Partner or Account Management roles, success in account management/sales, strong communication skills, program management, and prior experience in Technology, Media, Entertainment, or Hospitality.

Is a degree required for this position?

A 4-year degree is strongly preferred for this position.

Will there be any travel required for this role?

No current travel is required, but when resumed, up to 25% travel may be necessary.

What is the pay range for this position?

The pay range for this position is $80,000-$90,000.

Are there any benefits offered with this position?

Yes, benefits include medical coverage, financial benefits, unlimited sick time, 22 days of vacation annually, parental leave, and other benefits.

How can applicants apply for this position?

Applicants can apply via Sterling’s internal or external careers site.

Is Sterling an equal opportunity employer?

Yes, Sterling is an equal opportunity employer and prohibits discrimination based on various characteristics protected by law.

What kind of work environment can I expect?

You can expect a supportive work environment focused on building relationships and client success.

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Sterling Insurance Company

Providing peace of mind and financial stability to our policyholders before, during, and after the unexpected occurs.

Finance
Industry
11-50
Employees
1895
Founded Year

Mission & Purpose

Since 1895, the mission of Sterling Insurance Company has been to provide "unexcelled service and sound insurance protection" to its policyholders. And for over a century, we've delivered on our promise. In our first one hundred years, we've succeeded by doing two things exceedingly well. First, we've built a solid financial base on which our policyholders can rely. Our reserves and investment strategies are designed to assure that we can always meet our obligations. Second - and of equal importance - we strive to build solid relationships with those whom we work: our policyholders; our agents; our employees; and the community in which we live and conduct business. This has given us a direct and personal understanding of the needs and goals of our business partners.

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