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Community Manager, Cybersecurity Academy

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Cork
  • Quick Apply

AI generated summary

  • You need online community management experience in cybersecurity, adaptability to tech changes, strong communication and design skills, plus organization and collaboration under stress.
  • You will engage the community, curate events, welcome members, recognize contributions, facilitate conversations, provide feedback, moderate discussions, and create content to enhance member experience.

Requirements

  • - Online community management experience, preferably in cyber-security related environment.
  • - Ability to successfully navigate various technologies and adapt to an ever-changing environment.
  • - Willing to dive in and do whatever it takes to get the job done.
  • - Great written and verbal communication skills mandatory. Preference given to also having strong visual design skills.
  • - Organized, ability to remain calm in the face of stress and crisis, and collaborative.

Responsibilities

  • Curate an ongoing series of events designed to promote community engagement, study, and achievement focused on technical certification
  • Connect the right people to create dynamic and valuable conversations between community members
  • Reach out to new members and welcome them to the community. Give them the tools to be successful
  • Recognize and reward excellent user behavior
  • Join in conversations with students – customers, partners, employees, and prospects
  • Incentivise advocacy of Proofpoint training through gamification and recognition
  • Develop and promote discounts & incentives for users through community forms & marketing
  • Create graduated or tiered levels of access to rewards/incentives, contingent on support of content development efforts
  • Intimately understand the dynamics, needs, and priorities of the community members and be able to communicate those needs to internal stakeholders
  • Become a key connector into content to ensure issue resolution and partnership with strategic users
  • Engage with engineering and content teams to recommend feature enhancements to products based on user feedback
  • Moderate the community using the code of conduct and terms of use policies
  • Monitor discussions and appropriately respond in a timely fashion, or ensure relevant responders are engaged to respond
  • Alert appropriate staff as issues arise and work with staff to resolve issues
  • Maintain a list of Knowledge Experts and who can be reached quickly to respond to specific questions
  • Network with community members and identify community advocates
  • Work behind the scenes to ensure engagement
  • Intuitively recognize and respond immediately to destructive content and community behaviors
  • Cultivate brand recognition for Proofpoint
  • Create user-centric strategies to increase engagement
  • Leverage data to measure engagement/feedback and satisfaction with Proofpoints products & enablement
  • Monitor community trends and be the voice of the customer to internal teams. Advise on potential opportunities or risks
  • Use metrics and analysis to tell a story and suggest actionable responses
  • Contribute to and maintain an updated editorial calendar
  • Review and post user-created content
  • Create written and visual content to engage community members
  • Be the voice of the customer in internal communications

FAQs

What is the role of the Community Manager, Cybersecurity Academy?

The Community Manager is responsible for moderating online education forums, promoting engagement and knowledge sharing, and fostering community relationships to enhance participation in Proofpoint's training and certification community.

What qualifications are necessary for the Community Manager position?

Candidates should have online community management experience, ideally in a cybersecurity context, excellent written and verbal communication skills, adaptability to new technologies, and strong organizational skills.

Will the Community Manager be working with other teams within the company?

Yes, the Community Manager will collaborate with various teams, including Customer Success, Marketing, and Sales, to foster community engagement and innovation.

What types of community engagement activities will the Community Manager be responsible for?

The Community Manager will curate events, connect members for meaningful conversations, incentivize advocacy, and promote discounts and incentives for community participation.

Will the Community Manager moderate discussions within the cybersecurity academy community?

Yes, the Community Manager is responsible for moderating discussions, ensuring adherence to community guidelines, and addressing issues that arise.

How does the Community Manager support content development within the community?

The Community Manager will engage with community members to gather feedback, connect with content teams for enhancements, and create user-centric strategies to increase engagement.

Is prior experience in the cybersecurity field preferred for this role?

While not mandatory, experience in a cybersecurity-related environment is preferred for the Community Manager position.

How does Proofpoint support employees’ success and growth in this role?

Proofpoint is committed to a culture of collaboration and appreciation, supports initiatives aimed at community engagement, and encourages professional development for employees.

What types of content will the Community Manager be responsible for creating?

The Community Manager will create written and visual content to engage community members and help maintain an updated editorial calendar.

Is Proofpoint an inclusive workplace?

Yes, Proofpoint values diversity and encourages applicants from all walks of life, emphasizing the importance of "culture-add" in their hiring practices.

Welcome to the new threat landscape — Proofpoint gives you protection & visibility for your greatest cybersecurity risk.

Technology
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Proofpoint is a cybersecurity company specialising in protecting organisations from advanced threats and attacks through their comprehensive suite of email security, data loss prevention, and compliance solutions. Their ultimate mission is to safeguard businesses' critical information and digital assets, ensuring the confidentiality, integrity, and availability of data. With a focus on preventing cyber risks and enhancing email and data security, Proofpoint's purpose is to empower businesses to communicate and collaborate securely while mitigating the risks associated with modern digital communication and information sharing.