FAQs
What is the main responsibility of a Customer Care Specialist at Kuehne+Nagel?
The main responsibility is to drive customer engagement, satisfaction, and retention, ensuring smooth service execution through effective communication with internal teams.
Who will the Customer Care Specialist collaborate with?
The Customer Care Specialist will collaborate with the Key Account Manager, Operational Care Center (OCC), Revenue Care Center (RCC), and Finance.
What type of inquiries will the Customer Care Specialist handle?
The Customer Care Specialist will qualify customer inquiries and provide quotations within the expected service level.
What skills are required for this position?
Required skills include strong customer service orientation, effective communication skills, excellent organizational skills, strong interpersonal skills, and problem-solving abilities.
Is there a focus on internal engagement in this role?
Yes, internal engagement is important to address and document service deviations, ensuring a positive customer experience.
What is the expected work style for this position?
The position requires the ability to work both independently and as part of a team, meeting deadlines and being a collaborative team player.
What is Kuehne+Nagel's stance on diversity and equal opportunity?
Kuehne+Nagel is committed to diversity in their teams and stands for equal opportunity, including support for people with disabilities.
Who can I contact for more information about the job?
You can contact Francesca Atengco at francesca.atengco@kuehne-nagel.com for more information about the job.