FAQs
What is the role of the Customer Experience (CX) Manager at Synchrony?
The Customer Experience (CX) Manager is responsible for driving end-to-end consumer experience transformation across products and services and works as part of a strategic and innovative team to enhance consumer engagement with the Synchrony brand.
What are the essential responsibilities of this position?
The essential responsibilities include leveraging customer experience knowledge, conducting research, synthesizing data, visualizing complex systems, collaborating with cross-functional teams, and communicating insights and recommendations effectively.
What qualifications are required for this job?
A bachelor’s degree is required, or 12 years of Customer Experience or Service Design experience in lieu of a degree, along with 8+ years of experience in Customer Experience or Service Design and advanced knowledge of Design or Service Design Thinking methodology.
What characteristics are sought after in candidates for this position?
Desired characteristics include advanced degree preference, customer obsession, transformative design skills, investigative abilities to discern insights, storytelling prowess, and creative problem-solving skills.
What is the salary range for this position?
The salary range for this position is $110,000.00 - $185,000.00 annually, and it is eligible for an annual bonus based on individual and company performance.
Are there specific eligibility requirements to apply?
Yes, you must be 18 years or older, possess a high school diploma or equivalent, and be willing to comply with background checks and drug testing, among other requirements.
Is this position eligible for remote work?
Yes, the position allows for flexibility in working from home, near one of the hubs, or in the office as required for in-person engagement activities.
Are there diversity and inclusion commitments at Synchrony?
Yes, Synchrony is committed to building a diverse and inclusive culture where individual skills and experiences are valued, and employees find community through various diversity networks.
Is there support for individuals with disabilities during the application process?
Yes, Federal law requires reasonable accommodations for qualified individuals with disabilities. Applicants can request accommodations if needed during the application process or job performance.