FAQs
What is the main purpose of the Customer Sales & Service Agent role?
The main purpose is to ensure the highest standard of customer service is provided to Emirates customers, including issuing tickets, providing fare details, and enhancing revenue through product recommendations.
What qualifications are required for the Customer Sales & Service Agent position?
The required qualifications include completing the 12th grade or equivalent, attending standard fares and ticketing courses, and having at least 1 year of experience.
What skills are necessary to succeed in this role?
Excellent interpersonal, telephone, and customer service skills are essential, along with PC skills to operate Windows packages like Microsoft Word, Excel, and Email.
What type of experience is preferred for this job?
A minimum of 1 year of experience in a customer service or sales environment is preferred.
Is shift work required for this position?
Yes, the role requires the ability to work in shifts, as it involves managing a busy sales team environment.
Do we support training for new employees?
Yes, training is provided to ensure new employees understand airline rules, ticketing processes, and customer service expectations.
How does this role contribute to revenue generation for Emirates?
The role contributes to revenue by actively suggesting additional products and services such as Skywards membership, hotel bookings, and upgraded fares to customers.
Will I need to handle customer inquiries related to legal requirements for travel?
Yes, you will need to highlight the legal requirements including passport, visa, and health requirements relevant to the customer’s journey.
Is a knowledge of the airline industry helpful for this position?
Yes, knowledge of contact centre and airline industry procedures and methodology is beneficial for effective performance in this role.
What is the work environment like for this position?
The work environment is dynamic and fast-paced, requiring the ability to manage customer interactions efficiently while working as part of a team.