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Customer Service Team Leader

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Dow

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Mumbai
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, 5+ years of experience, strong business acumen, people leadership, and effective communication skills. Familiarity with data analytics and improvement projects is also essential.
  • You will lead a team in order management, provide coaching, handle escalations, ensure process efficiency, collaborate on strategy, make hiring decisions, and share best practices across functions.

Requirements

  • A minimum of a Bachelor's degree is required.
  • A minimum of 5 years relevant experience.
  • Strong business and financial acumen.
  • Strong affinity for collaborating for superior results, delivering innovative solutions, leading courageously and generating customer value.
  • People Leadership experience is preferred.
  • Requires strong influential management and understanding of business priorities and ability to persuade others (internal and external stakeholders) through effective communication.
  • An understanding of the region and its capabilities, ability to connect globally and excellent data analytics & process knowledge.
  • Familiarity of leading improvement projects and having accountability for on-going activities or initiatives, exhibiting strong work ethic and responsiveness to facilitate excellent Customer Experience.

Responsibilities

  • Provides direct leadership to a team of order management professions that provide direct interface to customers.
  • Provides day-to-day coaching on Customer Service operations.
  • Accountable for decisions regarding employee desk complexity, performance, escalations and exceptions.
  • Ensures work process execution is operating effectively within the team.
  • Collaborates with the business and region to ensure business strategy and service offerings are met.
  • Makes hiring decisions.
  • Collaborates across the function for leveraging best practices

FAQs

What is the main responsibility of the Customer Service Team Leader at Dow?

The main responsibility of the Customer Service Team Leader is to lead, develop, and motivate a team of customer service professionals while ensuring that customer service plans align with overall business strategies and objectives.

What qualifications are required for this position?

A minimum of a Bachelor's degree and at least 5 years of relevant experience are required for this position.

Is people leadership experience preferred for this role?

Yes, people leadership experience is preferred for the Customer Service Team Leader role.

What kind of skills are essential for this position?

Strong business and financial acumen, influential management skills, and communication abilities to persuade internal and external stakeholders are essential skills for this position.

Will the company provide relocation or visa sponsorship?

No, the relocation and visa sponsorship is not aligned with this role.

What does Dow offer in terms of employee benefits?

Dow offers a variety of benefits, including competitive pay, health and wellness programs, retirement plans, employee stock purchase programs, paid time off for various life events, and opportunities for professional growth.

Is training and mentoring available for employees?

Yes, opportunities to learn and grow through training, mentoring, and work experiences are provided as part of Dow’s investment in employee development.

What is the company’s stance on diversity and inclusion?

Dow is committed to equal opportunities in employment and encourages every employee to bring their whole self to work, supporting a diverse and inclusive workplace.

Where is the Customer Service Team Leader position located?

The Customer Service Team Leader position is located in Mumbai, India.

How does Dow support employees' well-being?

Dow supports employees' well-being through a robust benefits package that focuses on physical, mental, financial, and social well-being, as well as a Wellbeing Portal for employee resources.

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Dow

Through our innovations, expertise and partnerships, we help deliver a sustainable future. #SeekTogether

Science & Healthcare
Industry
10,001+
Employees
1897
Founded Year

Mission & Purpose

Our ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. We combine global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. We operate manufacturing sites in 31 countries and employ approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022.