Logo of Huzzle

Home

Matches

Explore

Manage

Customer Success Manager

image

Meltwater

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Toronto

AI generated summary

  • You need a Bachelor's degree, 2+ years in account management, strong communication skills, a proactive mindset, and the ability to work hybrid. Legal work status in the country is required.
  • You will collaborate with stakeholders, guide customer adoption, engage for renewals, drive product usage, conduct onboarding, gather feedback, and identify growth opportunities.

Requirements

  • A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
  • Demonstrated expertise in customer success, account management, or a related field, backed by at least 2 years of hands-on experience in account management.
  • Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
  • Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
  • Proactive approach in identifying and addressing customer needs and opportunities promptly.
  • Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
  • Excellent written and verbal communication skills in English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
  • The ability to legally work in the country of hire is required for this position.

Responsibilities

  • Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
  • Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
  • Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
  • Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
  • Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
  • Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
  • Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
  • Drive client engagement and product adoption to ensure ongoing value delivery.
  • Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
  • Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
  • Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

FAQs

What is the role of a Customer Success Manager at Meltwater?

The Customer Success Manager is responsible for ensuring the continued success and satisfaction of customers by driving product adoption, implementing risk mitigation strategies, conducting user training, and collaborating with internal stakeholders to align customer needs effectively.

What qualifications are required for this position?

A Bachelor's degree or higher is preferred, along with at least 2 years of hands-on experience in customer success, account management, or a related field.

What skills are essential for a Customer Success Manager?

Essential skills include exceptional communication and interpersonal skills, a results-driven mindset, a proactive approach in identifying customer needs, and the ability to work collaboratively with cross-functional teams.

How does Meltwater support employee growth?

Meltwater offers a pathway to personal and professional growth through mentorship, an inclusive community, and ongoing professional development opportunities.

What is the compensation range for this position?

The base salary for this role ranges from $48,480 to $57,000 CAD per year, with total compensation ranging from $86,480 to $95,000 CAD per year, which includes quarterly bonuses.

How many days a week is the in-office requirement for this role?

The role requires you to be in the office 3 days a week as part of a hybrid work schedule.

What benefits does Meltwater offer to its employees?

Meltwater offers flexible paid time off, excellent medical, dental, and vision options, a complimentary CalmApp subscription, and a vibrant work environment that embraces inclusivity.

Is there a focus on mental wellness at Meltwater?

Yes, Meltwater emphasizes mental wellness by providing complimentary CalmApp subscriptions for employees and their loved ones.

What type of work environment does Meltwater promote?

Meltwater promotes an inclusive and diverse workplace where every employee feels valued, respected, and empowered, supported by a culture of respect and fairness.

Can applicants from all backgrounds apply for this position?

Yes, Meltwater encourages applicants of all backgrounds, experiences, and abilities to apply, and is committed to equal employment opportunity for everyone.

image

Meltwater

Leading media monitoring & social analytics platform helping businesses understand and influence the world around them.

Technology
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Meltwater is a leading media intelligence and social analytics company that specialises in providing businesses with actionable insights from online data. Their ultimate mission is to empower organisations with real-time information and analysis to make informed decisions, track their brand reputation, monitor industry trends, and engage with their audience effectively. Meltwater's purpose is to help businesses extract valuable insights from vast amounts of digital content, enabling them to enhance their strategies, manage their online presence, and drive growth. By offering a comprehensive suite of tools and services, Meltwater aims to enable companies to navigate the digital landscape, stay competitive, and build meaningful relationships with their customers.