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Decisioning Design Authority

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Vodafone

2mo ago

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Reading

AI generated summary

  • You need experience in enterprise Decisioning Solutions, ideally with Customer Decision Hub, batch decision tools, various technologies, Agile, DevOps, and preferably PEGA certifications.
  • You will drive the customer engagement platform's delivery, ensure technical alignment, guide implementations, identify data points, and enhance E2E solutions with cross-functional teams.

Requirements

  • You will have experience in designing and implementing enterprise grade Decisioning Solutions at scale with hands-on experience in architecture, design, performance, profiling, and scalability.
  • You will preferably have experience in shaping solutions within the Customer Decision Hub ensuring it follows best practice.
  • You will be ideally have previous experience in Batch based decision tools such as Unica, Adobe and others.
  • You will have exposure to a variety to technologies, including object-oriented techniques/principles, database design, application design and infrastructure.
  • You will demonstrate Experience working in Agile Frameworks and DevOps Frameworks.
  • You will preferably have a PEGA certification such as; Pega Certified Decisioning Consultant (PCDC), Pega Certified System Architect (PCSA), and Pega Certified Senior System Architect (PCSSA)

Responsibilities

  • This key role within UK IT is to continue to develop our 1-1 customer engagement and decisioning platform, ensuring it meets business needs and drives customer satisfaction. You will be responsible for driving the delivery of the platform, including business analysis, design, development, testing and successful handover into the business users and operations
  • You will act as the technical authority on projects, ensuring alignment with business goals and technical standards
  • You will provide technical and business guidance to leverage the latest features and tools in Pega CDH.
  • You will help shape Business Journeys and Propositions that allow commercial teams to fully utilise the value of Pega.
  • You will collaborate with Product Owners, Solution Architects, and BAs to refine technical implementations
  • You will identify Data Points that should exist in the Customer Decision Hub and design how they can be delivered into the platform in the most effective manner.
  • You will help Identify Opportunities in Discovery Phases where improvements can be made to the wider E2E solution.

FAQs

What is the location of the Decisioning Design Authority position?

The position is located in Newbury with a hybrid working model.

What are the working hours for this role?

The working hours are full-time, 37.5 hours per week, Monday to Friday.

Is there a need to be in the office every day?

No, employees are required to come into the office 2-3 days each week, averaging 8 days a month.

What type of company is Vodafone UK?

Vodafone UK is a global technology communications company focused on innovation, sustainability, and customer loyalty.

What is the main responsibility of the Decisioning Design Authority?

The main responsibility is to develop the 1-1 customer engagement and decisioning platform, ensuring it meets business needs and drives customer satisfaction.

What technologies should a candidate have experience with?

A candidate should have experience with object-oriented techniques/principles, database design, application design, and infrastructure.

Is experience with Pega required for this role?

Preferably, candidates should have experience with Pega solutions, especially within the Customer Decision Hub, and hold related certifications.

What kind of team will I be working with?

You will collaborate with Product Owners, Solution Architects, and Business Analysts to refine technical implementations.

Are there opportunities for professional development?

Yes, Vodafone UK provides top-of-the-range learning and development tools to support career progression.

What benefits does Vodafone UK offer?

Vodafone UK offers an excellent remuneration and bonus package, up to 28 days holiday, employee discounts, retail vouchers, a pension plan, and more.

What checks are required for employment in this role?

All offers of employment are subject to background checks, including criminal and financial checks, to meet regulatory standards.

How does Vodafone UK approach diversity and inclusion?

Vodafone UK is committed to diversity and inclusion, ensuring a workplace that represents the communities and customers they serve.

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Vodafone

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan

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