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Director of Parking | Greensboro Complex

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Oak View Group

1mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Facilities Management
  • Greensboro

AI generated summary

  • You must have a bachelor's degree, 7 years in parking/transportation management, experience with large venues, budgeting, staffing 50-100, and strong organizational and communication skills.
  • You will oversee parking operations, manage budgeting, improve guest experiences, mentor staff, collaborate with stakeholders, analyze data, ensure compliance, innovate solutions, and resolve issues.

Requirements

  • * Bachelor's degree.
  • * 7 years of progressive experience relating to Parking and Transportation in a high-volume operation.
  • * Management of parking operations involving large venues, special events, office and/or retail.
  • * Experience utilizing MS Office, Scheduling Software and PARKS software.
  • * Experience using Park Hub is a plus.
  • * Ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary.
  • * Working knowledge of parking best practices and applying technologies to maximize service and revenues.
  • * Experience in the development and management of operating and event-related budgets.
  • * Experience managing a large staff of 50 to 100 full and part-time employees.
  • * Ability to anticipate problems and implement immediate corrective action.
  • * Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
  • * Considerable knowledge of safety regulations and other federal, state, and local laws and regulations.
  • * An ability to lead, give clear and concise direction, and provide feedback to staff.
  • * Excellent communication, interpersonal, organizational, and problem-solving skills required.

Responsibilities

  • Provide leadership for the parking and transportation department including operational oversight, administration, management, budgeting, planning and coordination of all parking facilities, transportation elements, and pedestrian management.
  • Oversee all operations including staffing plans, guest experience, coordinating parking needs for all internal and external stakeholders (events, employees, tenants, visitors, vendors, and contractors).
  • Design, develop and implement short and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers.
  • Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events.
  • Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service, efficient parking operations, safe pedestrian management, and team unity.
  • Review analytics, trend analyses, forecasting and reporting to help improve the operational and financial performance of the department.
  • Champion innovation by continually researching new parking and transportation technologies and/or operating methodologies that other venues or companies have adopted, and devise strategies to integrate proven solutions into the operations.
  • Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed, for events in particular.
  • Integrate customer feedback and community concerns into ongoing parking program refinements and system improvements.
  • Establishes performance expectations and standards for all levels of employees and vendors to achieve or exceed performance.
  • Work with HR and other departments to ensure all organizational policies and procedures are followed.
  • Manage contract compliance with business teams and financial obligations from contracted transportation and parking vendors.
  • Promptly investigate and respond to customer inquiries, complaints, and issues that arise and be prepared to resolve issues professionally.
  • Other duties and responsibilities as assigned.

FAQs

What is the salary range for the Director of Parking position?

The yearly salary for the Director of Parking position ranges from $90,000 to $110,000.

What are the primary responsibilities of the Director of Parking?

The primary responsibilities include providing leadership for the parking and transportation department, overseeing operations, designing business plans, mentoring employees, managing vendor compliance, and integrating customer feedback into ongoing program improvements.

What are the required qualifications for this position?

A bachelor's degree and 7 years of progressive experience in parking and transportation management, particularly in high-volume operations, are required. Additionally, experience in managing large staff and budget development is essential.

Is experience with specific software necessary for this role?

Yes, experience utilizing MS Office, Scheduling Software, and PARKS software is required. Familiarity with Park Hub is considered a plus.

Are there any specific work hours required for this position?

Yes, the role requires the ability to work extended hours including nights, weekends, on-call status, and holidays, as necessary.

What benefits are offered for full-time roles?

Full-time roles offer benefits including health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off, which includes vacation days, sick days, and 11 holidays.

How long will the job posting remain open?

The position will remain open until March 4, 2025.

What is the expected team size that the Director of Parking will manage?

The Director of Parking is expected to manage a large staff of 50 to 100 full and part-time employees.

What core competencies are valued for this role?

Core competencies include confidence, leadership, proactive service focus, flexibility, well-organized, attention to detail, the ability to work well under pressure, and entrepreneurship.

Will there be opportunities for professional development in this role?

Yes, the position involves coaching and mentoring employees, which may contribute to professional development within the parking and transportation field.

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Oak View Group

We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality indus

Entertainment & Media
Industry
5001-10,000
Employees

Mission & Purpose

We are here to be a POSITIVE DISRUPTION to business as usual in the sports and live entertainment, and hospitality industries.