Floor Manager - PT - Vancouver Outlet

AllSaints

Aug 9

Applications are closed

Job
Full-time
Junior & Mid Level

Requirements

You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
Natural affinity in learning new systems and processes in a digital environment
Honest, trustworthy and dependable - you live by our brand values
A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

Responsibilities

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.
You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team.
Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store.
You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need.
Work in conjunction with the management team to enable the store to exceed its targets and KPIs.
Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews.
Create and implement floor plans and rotas independently, setting the store up for success for the day.

FAQs

What is the primary responsibility of the Floor Manager at the Vancouver Outlet?

The primary responsibility is to support the brand leader and store manager in managing and motivating the team to deliver an exceptional brand experience to customers.

What skills are needed for the Floor Manager position?

The skills needed include a passion for fashion, tenacity and belief to succeed, knowledge of store operations, the ability to learn new digital systems, trustworthiness, leadership qualities, and a commitment to customer care and brand values.

What are the key tasks that the Floor Manager will perform?

Key tasks include overseeing daily operations, coaching team members, managing customer queries, ensuring excellent customer service, showcasing products effectively, and creating floor plans and rotas.

What team will the Floor Manager work with?

The Floor Manager will work with the stylist team, the brand leader, store manager, and the specialist customer experience team leaders.

Are there benefits provided to employees in this role?

Yes, the role includes comprehensive Health & Wellbeing Benefits, which may include medical, dental, vision, and other benefits for employees working a minimum of 30 hours per week.

Is experience in the fashion industry necessary for this role?

While not explicitly stated, a love for fashion and being an ambassador for AllSaints are essential attributes for the Floor Manager position.

How does this role contribute to the overall success of the store?

The Floor Manager contributes by ensuring a smooth in-store customer experience, motivating the team to meet sales targets, and providing leadership and support to staff, all of which enhance the store's performance and customer satisfaction.

Will I be part of a diverse team?

Yes, AllSaints is committed to developing diverse teams and creating an environment where everyone feels respected and valued.

What if I need support during the application process?

If you need any support or adjustments during your application, you are encouraged to get in touch for assistance.

AllSaints

#WeAreAllSaints

Fashion & Arts

Industry

1001-5000

Employees

1994

Founded Year

Mission & Purpose

Here at AllSaints we pride ourselves on our customer centric global team and our vision to continually make the coolest clothes to evoke emotion for our customers worldwide. AllSaints is proud to be identified as one team; everything about our style and creativity is curated in-house, from store design and construction to our brand image & clothing design. We are truly an agile business which works at pace and takes responsibility in the work we produce. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. WHAT WE STAND FOR THE CUSTOMER IS THE BOSS We are determined to make it as easy as possible for our customers to enjoy our brand ONE TEAM #weareallsaints and we win by winning together WE DO WHAT WE SAY WE WILL We pay attention to detail and we work with pace to deliver our goals WE ARE RESPONSIBLE We step up to look after each other, our customers, our suppliers and partners, our communities, and our planet