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Front Office Agent (m/w/d)

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Sircle Collection

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You should have a hospitable personality, experience in hospitality is a plus, fluent in English, confident demeanor, motivation for guest satisfaction, creativity, and a passion for excellence.
  • You will greet guests, manage check-ins/outs, handle inquiries and reservations, manage cash, share local tips, support team operations, and ensure clear communication across departments.

Requirements

  • A natural talent for hospitality with a communicative personality and a passion for working with people.
  • Experience in the hospitality industry is an advantage.
  • Fluent in English (additional languages are a plus).
  • A confident and welcoming demeanor, paired with a professional appearance and excellent manners.
  • Strong motivation to ensure the satisfaction of our distinguished guests.
  • Creativity and enthusiasm for sharing the joys of fine dining and lifestyle with our guests.
  • A passion for excellence and a constant drive for improvement.

Responsibilities

  • Warm Welcome: Greet our guests warmly and be their main point of contact throughout their stay.
  • Smooth Check-In & Check-Out: Ensure a seamless arrival and departure process with a friendly and professional attitude.
  • Inquiries & Reservations: Handle phone calls, process reservation requests, and always find the best solution.
  • Cash Handling: Manage the cash register while adhering to our credit policies.
  • Berlin Insider: Share top tips for exploring the city and help guests experience Berlin at its finest.
  • Teamwork: Support your supervisors and contribute to the smooth operation of the hotel.
  • Clear Communication: Keep all departments well-informed at all times.

FAQs

What are the primary responsibilities of a Front Office Agent at Provocateur Hotel Berlin?

The primary responsibilities include warmly greeting guests, ensuring a smooth check-in and check-out process, handling inquiries and reservations, managing cash handling, sharing local tips about Berlin, supporting supervisors, and maintaining clear communication with all departments.

What qualifications are required for this position?

A natural talent for hospitality, strong communication skills, experience in the hospitality industry is an advantage, fluency in English (additional languages are a plus), a confident demeanor, excellent manners, and a motivation to ensure guest satisfaction.

Are there any exclusive benefits offered for this position?

Yes, exclusive benefits include a vacation bonus, subsidized BVG job ticket for public transport, an extra day off on your birthday, access to corporate benefits and discounts, employee discounts at all Sircle Collection hotels, and team events.

How can I apply for the Front Office Agent position?

Interested candidates can apply by pressing the application button and sending their CV. A recruiter will contact applicants within 5 days.

Is previous experience in the hospitality industry necessary for this role?

Previous experience in the hospitality industry is advantageous, but not strictly required. A passion for hospitality and a communicative personality are key attributes.

What languages should I speak to qualify for this role?

Fluency in English is required, and additional languages are considered a plus.

Will I receive training once hired?

While the job description doesn't specify, typically, training is provided to ensure that all team members are familiar with the hotel operations and standards.

Is there a dress code for Front Office Agents at the hotel?

Yes, a professional appearance is expected, which typically includes a specific dress code that aligns with the hotel's brand and standards.

Are there opportunities for career advancement in this position?

Yes, the supportive team environment and commitment to excellence provide opportunities for growth within the hotel and the hospitality industry.

How does the hotel promote diversity and inclusion?

The hotel is committed to fostering a diverse and inclusive culture and encourages individuals from all backgrounds to apply for positions.

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Sircle Collection

A collection of creative hospitality brands located in Europe’s most inspiring neighborhoods.

Travel & Leisure
Industry
501-1000
Employees
2011
Founded Year

Mission & Purpose

Sircle Collection is a hospitality management company that operates a collection of boutique hotels, restaurants, and bars across various cities in Europe. Known for their distinctive style and personalised service, Sircle Collection offers unique experiences that blend modern design, comfort, and local culture. Their properties aim to create memorable stays by focusing on thoughtful details, high-quality amenities, and curated guest experiences. The company’s ultimate mission is to redefine hospitality by combining creative spaces with exceptional service. Their purpose is to provide travellers with enriching and authentic experiences that resonate on a personal level, making each stay feel special and unique.

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