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Groups & Conferencing Coordinator - Protea Hotel by Marriott Tygervalley

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Marriott International

Today

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Cape Town

AI generated summary

  • You need a high school diploma or G.E.D., at least 1 year of related experience, and no supervisory or certification requirements.
  • You will process reservations, manage special requests, oversee room blocks, handle billing, and ensure guest satisfaction while maintaining accurate records and following company policies.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Communicate information regarding designated VIP reservations.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
  • Oversee accuracy of room blocks and reservations.
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
  • Set-up proper billing accounts according to Accounting policies.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company

FAQs

Is the Groups & Conferencing Coordinator position remote?

No, the position is not located remotely; it is a full-time on-site role.

What are the main responsibilities of the Groups & Conferencing Coordinator?

The main responsibilities include processing reservation requests, identifying guest needs, managing room blocks, accommodating special requests, and ensuring accuracy in billing accounts.

What qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of related work experience.

Is supervisory experience required for this role?

No, supervisory experience is not required for the Groups & Conferencing Coordinator position.

What type of work environment can I expect in this role?

You can expect a professional environment where you will need to maintain a clean and professional appearance, develop positive working relationships, and comply with quality assurance standards.

What should I do if I have a disability and need assistance?

The position encourages the team to assist individuals with disabilities and address any service needs appropriately.

Are there opportunities for growth within Protea Hotels by Marriott?

Yes, joining Protea Hotels by Marriott offers opportunities to be part of a larger portfolio of brands and to develop your career within the global team.

Does Protea Hotels by Marriott have a diversity and inclusion policy?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What is the overall goal of the Groups & Conferencing Coordinator?

The overall goal is to deliver personalized service experiences to guests while maximizing revenue and maintaining organized and accurate reservation processes.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.