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Host / Receptionist - Neo

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Bruntwood

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Manchester

AI generated summary

  • You must have a can-do attitude, admin experience, excellent communication skills, and a background in service sectors, with energy and positivity to engage with customers effectively.
  • You will greet customers, support events, manage space presentation, build relationships, handle inquiries, and collaborate with the team to enhance the customer experience effectively.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • Build lasting, long term, professional relationships with customers
  • To be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Host/Receptionist position?

The working hours for the Host/Receptionist position are Monday to Friday, totaling 40 hours per week.

Where is the position located?

The position is based in the Neo building, located in Manchester City Centre.

What is the main purpose of the Host role?

The main purpose of the Host role is to be the first point of contact for customers and visitors, delivering a positive customer experience and building lasting professional relationships.

What qualifications or experience are required for this role?

Candidates should have a background in hospitality, retail, or other service sectors, alongside strong admin experience. High attention to detail and excellent communication skills are essential.

What kind of environment will I be working in?

You will be working in a friendly, dynamic, and vibrant environment, contributing to a team that focuses on building thriving communities.

Are there opportunities for career progression?

Yes, there are opportunities for progression within the growing company.

What benefits are offered to employees?

Benefits include 28 days holiday (plus a birthday off), volunteer time, a sabbatical, free healthcare cash plan, life assurance, pension scheme, discounts at retailers, enhanced maternity leave, and interest-free loans for learning new skills.

How does Bruntwood support charitable causes?

Bruntwood supports charitable causes through The Oglesby Charitable Trust, which has donated over £25m to various charities focused on arts, education, environment, medical research, and health inequality since 2001.

Is the company committed to diversity and inclusion?

Yes, Bruntwood is committed to diversity and inclusion, actively recruiting from diverse backgrounds to reflect the communities they operate in.

How long does the interview process take?

The interview process typically consists of one stage, and candidates will be contacted within a week of their application. If there’s a delay, candidates are encouraged to reach out for an update.

Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.