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Instructional Designer Field Training

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American Express

11d ago

  • Job
    Full-time
    Senior Level
  • Research & Development
    Design
  • London

AI generated summary

  • You need instructional design experience, proficiency in design software, visual design skills, knowledge of modern learning modalities, LMS experience, project management ability, and a willingness to learn.
  • You will design and enhance learning experiences, develop engaging content, collaborate with teams and stakeholders, and implement strategies for continuous skill development and performance improvement.

Requirements

  • Minimum Qualifications:
  • Instructional design experience across modalities, including presentations, storyboards, audio and video scripts, learning activities, eLearning modules, infographics, training assessments, and user guides using sound instructional design theory.
  • Strong proficiency with industry standard design software (including Adobe Creative Suite and Articulate RISE and Storyline 360, Articulate 360 Suite, Adobe, Camtasia, Audacity, and other authoring tools) and multimedia experience including video production.
  • Proven eye for visual design, ability to convert strategies to effective and engaging learning experiences. Graphic design experience preferred.
  • Experience implementing modern learning modalities including game-based learning, simulations and immersive scenarios requiring multiple branching elements, strongly preferred.
  • Experience with using learning management systems to drive the delivery of training solutions.
  • Ability to manage multiple projects, thoughtfully innovating and working in an agile way.
  • Keen attention to detail, high degree of accountability and integrity.
  • Ability to travel (up to 10%).
  • Enthusiastic, fun, flexible and demonstrates a willingness to learn!

Responsibilities

  • Design and continuously improve GMNS learning experiences using an array of approaches that engage learners and drive high-impact learning, working collaboratively with global cross-functional teams.
  • Own and develop the methodology for high-impact delivery, building high-quality content in the corresponding formats, including immersive learning experiences, game-based learning and instructor-led learning.
  • Collaborate with learning consultants, partner teams, stakeholders, and SMEs to create, scale, and customize programs.
  • Understand how colleague skill development drives enhanced performance and results for key business priorities; translate into core skills learning experiences tailored to support specific needs.
  • Plan, design and assist in execution of engagement and reinforcement strategies to drive a blended and ongoing learning lifecycle to the Field organizations.

FAQs

What is the role of an Instructional Designer in Field Training at American Express?

The Instructional Designer is responsible for designing and continuously improving learning experiences for the Global Merchant & Network Services organization, focusing on sales skills, product, company, and industry knowledge.

What qualifications are required for this position?

Candidates are required to have instructional design experience across various modalities, proficiency with design software such as Adobe Creative Suite and Articulate 360, a proven eye for visual design, and preferably experience implementing modern learning modalities like game-based learning and simulations.

Is prior experience in graphic design preferred for this role?

Yes, prior graphic design experience is preferred as it supports the ability to create engaging and effective learning experiences.

Are there opportunities for career development in this role?

Yes, American Express offers career development and training opportunities to help employees grow in their careers.

Will I need to travel for this position?

Yes, the role may require travel of up to 10%.

What types of learning modalities will I be implementing?

You will be implementing various modern learning modalities, including immersive scenarios, game-based learning, and simulations that require multiple branching elements.

What is the work model for this position?

The work model is flexible, with options for hybrid, onsite, or virtual arrangements, depending on the role and business need.

Are there wellness programs available for employees?

Yes, American Express prioritizes the well-being of its colleagues and offers access to global on-site wellness centers, counseling support through the Healthy Minds program, and various benefits promoting physical, financial, and mental health.

How does American Express recognize contributions from its employees?

American Express recognizes employee contributions, leadership, and impact, allowing every colleague the opportunity to share in the company’s success.

What kind of content will I be developing as an Instructional Designer?

You will be developing high-quality instructional content such as presentations, storyboards, eLearning modules, infographics, and training assessments that engage learners and drive effective learning outcomes.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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