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Junior IT Support Analyst

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Havas

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Brisbane, +2

AI generated summary

  • You should have IT studies and about a year of helpdesk experience, knowledge of Mac and Windows, familiarity with Active Directory, excellent communication skills, and customer service experience.
  • You will support and maintain IT infrastructure across offices, assist staff in Melbourne, provide remote support for Brisbane and Sydney, and collaborate with vendors like Dell and Apple.

Requirements

  • This is a new created role to support our Melbourne Village.
  • This is a great role for someone who has completed some studies in IT and has approximately one year of experience in an IT helpdesk role.
  • Ideally, we are looking for someone who is knowledge in both Mac and Windows environments and has some experience in Active Directory.
  • A genuine passion for Information Technology is a must.
  • Excellent communications skills are also necessary.
  • Experience in a customer service role would be highly regarded.

Responsibilities

  • You will be part of a friendly and experienced team responsible for the support and maintenance of the IT infrastructure across several offices in Australia.
  • We work closely with vendors such as Dell, Apple, VM Ware and Cisco, amongst others.
  • Your role will involve support for staff located in our Melbourne office, as well as remote support for our Brisbane and Sydney offices.
  • A genuine passion for Information Technology is a must.
  • Excellent communications skills are also necessary.
  • Experience in a customer service role would be highly regarded.

FAQs

What is the job title for this position?

The job title is Junior IT Support Analyst.

Where is this position located?

This position is based in Melbourne and involves hybrid work.

What type of environment will I be supporting?

You will be supporting both Mac and Windows environments.

Are there specific qualifications or experience required for this role?

Yes, the ideal candidate should have completed some studies in IT and have approximately one year of experience in an IT helpdesk role.

Will I receive training for this position?

Yes, you will be trained in everything you need to know to be successful in this hands-on and varied role.

What kind of team will I be working with?

You will be part of a friendly and experienced team responsible for the support and maintenance of the IT infrastructure across several offices in Australia.

Will I be providing support to offices outside of Melbourne?

Yes, you will be providing remote support for staff located in our Brisbane and Sydney offices as well.

What are the working hours for this role?

The role offers a flexible work schedule with three days in the office and remote work on Mondays and Fridays.

Does Havas offer any unique employee benefits?

Yes, Havas offers several benefits, including Summer Fridays, inclusive leave options, and support for industry-leading parental leave.

How does Havas view diversity in the workplace?

Havas encourages people from diverse backgrounds, identities, beliefs, and abilities to apply, emphasizing that diverse perspectives fuel creativity and innovation.

Is this position permanent or temporary?

This is a permanent position.

How does Havas ensure equal opportunities for all employees?

Havas is committed to offering equal opportunities to all potential employees and has zero tolerance for discrimination.

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Havas

Marketing & Advertising
Industry
10,001+
Employees

Mission & Purpose

Havas is a company that operates in the advertising and communications industry, offering a range of services such as advertising, marketing, media planning, and digital solutions. Their ultimate goal is to provide innovative and effective strategies to help businesses build strong brands, connect with their target audiences, and drive growth. Havas's purpose revolves around delivering creative and impactful marketing approaches, utilising data and technology to enhance engagement, and ultimately supporting their clients in achieving their communication and business objectives. Through their expertise, Havas aims to create compelling narratives and meaningful connections between brands and consumers.

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