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Loan Operations Administrator 2 – Servicing Callback

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Western Alliance Bank

Sep 24

  • Job
    Full-time
    Senior Level
  • Accounting & Tax
    Banking & Finance
  • Las Vegas
  • Quick Apply

AI generated summary

  • You need a high school diploma/GED, 5-7 years in loan servicing, strong analytical skills, knowledge of loan products, excellent communication, and intermediate FIS IBS knowledge.
  • You will conduct QC reviews of loan boarding, document preparation, file maintenance, and system changes to ensure accuracy and compliance in servicing activities.

Requirements

  • High school graduation or GED and 5 - 7 years or more of Financial Services experience related to loan Servicing Operations, Loan Documentation, and or Quality Control Callback Review.
  • Strong analytical and reconciliation skills preferred
  • Knowledge of loan products, including Credit Agreements, Guarantees, and Letters of Credit, preferred
  • Excellent written and verbal communication skills
  • Excellent computer skills, including good working knowledge of Microsoft Office applications
  • Intermediate knowledge of FIS IBS and CLS (ACBS, FCM, and FTM applications preferred)
  • Strong time management/organizational skills preferred

Responsibilities

  • Callback QC review of loans boarded to core systems, including new loans, renewal/extension of existing loans.
  • Callback QC review of Preparation/review of loan documents and form in relation to servicing activities.
  • Callback QC review of file maintenance of loan, commitment, and Note levels in core systems.
  • Callback QC review of loan core systems changes (i.e. Bank Control changes, Interest Rate System change, etc.)

FAQs

What is the main responsibility of the Loan Operations Administrator 2?

The main responsibility of the Loan Operations Administrator 2 is to perform duties related to loan operations servicing, specializing in quality control (Callback QC) of boarded loans, processed transactions, loan file maintenance, and other core system quality control processes.

What qualifications are needed for this position?

Candidates should have a high school graduation or GED and 5 - 7 years of experience in Financial Services related to loan Servicing Operations, Loan Documentation, or Quality Control Callback Review. Additionally, strong analytical and reconciliation skills, knowledge of loan products, excellent communication skills, and proficiency in Microsoft Office applications are preferred.

What type of experience is valued for this role?

Experience in Financial Services related to loan Servicing Operations, Loan Documentation, and Quality Control Callback Review is valued for this role.

Is knowledge of specific software systems required?

Yes, intermediate knowledge of FIS IBS and CLS (including ACBS, FCM, and FTM applications) is preferred.

What is the compensation range for this position?

The hourly compensation range for new hires generally falls between $35.57 and $42.79 for Las Vegas, NV, with salary amounts determined by specific job location. The role may also be eligible for annual bonus/incentives.

What benefits does the company offer?

The company offers competitive salaries, medical and dental insurance, time off, a 401k matching program, a tuition assistance program, an employee volunteer program, and a wellness program.

Who is the employer for this position?

The employer for this position is Western Alliance Bank, a wholly owned subsidiary of Western Alliance Bancorporation.

How does the company ensure equal employment opportunities?

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity, or genetic information.

Can individuals with disabilities request accommodations during the application process?

Yes, individuals with disabilities can request reasonable accommodations during the application process by emailing HR@westernalliancebank.com or calling 602-386-2488.

What skills are preferred for time management and organization?

Strong time management and organizational skills are preferred for this position.

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Western Alliance Bank

Finance
Industry
1001-5000
Employees

Mission & Purpose

With more than $65 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, business clients benefit from a full spectrum of tailored banking solutions and outstanding service delivered by industry experts who put customers first. Influential sources from Forbes to American Banker again rank Western Alliance Bank among the top U.S. banks in 2023. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.