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Manager - Behavioral and Mental Health

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American Express

Nov 26

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • New York

AI generated summary

  • You need a Bachelor’s degree, 2-3 years in program management, strong communication skills, corporate experience, vendor management, analytical skills, and proficiency in Excel and PowerPoint.
  • You will design and implement behavioral health programs, manage vendors, analyze trends, coordinate initiatives, and collaborate with stakeholders to enhance colleague well-being.

Requirements

  • Bachelors degree required. Graduate degree may substitute with one year of experience. Prefer 2 to 3 years’ experience in program management in a well-being environment or equivalent combination of education and experience
  • Excellent communication, interpersonal skills, and written skills with the ability to collaborate effectively with internal and external stakeholders.
  • Must be able to adapt to organizational culture, be comfortable working with employees and leaders at all levels.
  • Five years of experience in a corporate environment with demonstrated competency in all core technology preferred.
  • Background in a mental health environment preferred
  • Ability to handle escalations and resolve issues in a timely and effective manner.
  • Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Supporting role: Experience in vendor management
  • Robust analytical skills with the ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
  • Demonstrated skills in analyzing and synthesizing data and presenting data in a simple, business-focused presentation format.
  • Superior time management & organizational skills including the ability to prioritize and multi-task and handle time-sensitive deadlines in a complex, fast-paced environment.
  • Superior Excel and PowerPoint skills.
  • Ability to take initiative and work within ambiguous situations. High degree of adaptability and the ability to learn quickly and work with minimal direction.

Responsibilities

  • Support the strategy and design of colleague behavioral health programs
  • Define strategic goals to achieve Healthy Minds business objectives and mission
  • Play lead role in project management of behavioral/mental health initiatives
  • Coordinate the implementation of programming with local markets, understanding and adjusting to the local regulatory requirements and cultural norms
  • Develop and lead behavioral health campaigns / events
  • Vendor relationship management; including onboarding new vendor relationships, budgeting and ongoing monitoring
  • Analyze quarterly trends and service level agreements with vendors and collaborate with others to develop improvement plans where necessary.
  • Assist with the development of colleague communications regarding Healthy Minds programing
  • Assist in tracking and monitoring clinicians’ continuing education and licensing requirements in order to remain compliant and up to date
  • Drive new initiatives, ensuring alignment with Healthy Minds mission and objectives
  • Oversee special projects that require integration between colleague benefits and other CEG priorities
  • Coordinating standardization of healthy minds strategy across markets
  • Conduct research and analysis of mental/behavioral health trends, ensuring presentations are consistently updated with evidence-based information and references
  • Explores current mental health data and trends to inform strategy
  • Partner with internal stakeholders, such as CEG (Human Resources), legal, operations and management, and external partners, to enhance colleague engagement and well-being opportunities; creating strong relationships to support the successful implementation of programs.
  • Stay up to date with industry best practices and legislative changes to ensure programs are effective and compliant.
  • Monitor programs to ensure compliance with internal guidelines and regulatory requirements

FAQs

What qualifications are required for the Manager - Behavioral and Mental Health position?

A Bachelor's degree is required, with a graduate degree potentially substituting for one year of experience. Ideally, candidates should have 2 to 3 years of experience in program management within a well-being environment or an equivalent combination of education and experience.

What type of experience is preferred for this role?

Preferred experience includes 2 to 3 years in program management in a well-being environment, a background in mental health, and five years of experience in a corporate environment demonstrating competency in core technology.

What skills are necessary for the Manager - Behavioral and Mental Health role?

Essential skills include excellent communication and interpersonal abilities, attention to detail, robust analytical skills, superior time management, and proficiency in Excel and PowerPoint.

What are the main responsibilities of the Manager - Behavioral and Mental Health?

Responsibilities include supporting the strategy and design of behavioral health programs, managing project implementation, conducting research on mental health trends, vendor management, and enhancing colleague engagement in well-being opportunities.

What kind of support does American Express provide for its employees’ well-being?

American Express offers comprehensive medical, dental, and vision insurance, 20+ weeks of paid parental leave, free access to wellness centers, confidential counseling support, career development opportunities, and flexible working models.

Is there an opportunity for bonuses in this role?

Yes, the salary range for the position includes a base salary along with bonus opportunities.

How does the company ensure a positive colleague experience?

The company invests in understanding the colleague experience, fostering a culture of learning and collaboration, and providing the necessary support for skills development and career advancement.

How will my pay be determined if I apply for this position?

Pay will be determined based on location, experience, and other job-related factors, within the salary range of $80,000 to $155,000 annually.

What is the company’s stance on diversity and inclusion?

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How does American Express support mental health initiatives?

American Express has a dedicated Healthy Minds program that provides confidential counseling support and develops programs to enhance colleague mental health and well-being.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.

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