FAQs
What are the primary responsibilities of the Medical Office Admin position?
The primary responsibilities include scheduling patient appointments, creating and maintaining patient records, managing incoming phone calls, obtaining insurance authorization, providing financial counseling for patients, and performing billing research on an electronic health/medical record system.
What qualifications are required for this role?
The minimum qualifications include a high school diploma or GED, less than 1 year of customer service or administrative experience, and a valid driver's license.
What preferred qualifications and experiences are looked for in candidates?
Preferred qualifications include 1-2 years of experience with EMR systems (preferably NextGen and/or OnBase), knowledge of HIPAA and medical insurance regulations, an Associate's degree, ability to type 40 correct words per minute, and at least 2 years of experience with MS Office products.
Is previous experience in healthcare administration required?
While previous experience in healthcare administration is preferred, it is not strictly required; however, some administrative or customer service experience is needed.
What physical requirements are associated with this job?
The job requires the employee to regularly sit, walk, and stand; occasionally bend or twist; regularly talk and hear; use hands to operate office equipment; reach overhead; and lift up to 25 pounds.
What is the salary range for this position in Colorado?
The salary range for this position in Colorado is $20.00/hour - $24.00/hour, along with bonus opportunities and benefits.
What benefits does Hanger, Inc. offer to its employees?
Hanger, Inc. offers competitive compensation packages, paid holidays, PTO, medical, dental and vision benefits, a 401k retirement plan, paid parental bonding leave, flexible work schedules, and employee referral bonuses, among others.
How important is customer service in this role?
Customer service is a crucial aspect of this role, as it involves building trusting relationships with patients, referral sources, and colleagues while providing a high level of service.
Do I need experience with electronic health/medical record systems?
While it is not mandatory, having 1-2 years of experience with EMR systems, especially NextGen and/or OnBase, is preferred and would be beneficial for the role.
Is there an opportunity for professional development at Hanger, Inc.?
Yes, Hanger, Inc. offers mentorship programs as well as opportunities to volunteer for local and national events, fostering both personal and professional growth.