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Medical Office Admin

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  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Lakewood

Requirements

  • Minimum Qualifications:
  • High school diploma or GED required.
  • Requires less than 1 year of customer service, administration or related experience.
  • Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
  • Preferred Qualifications and Experiences:
  • At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
  • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
  • Associate's degree.
  • Ability to type 40 correct words per minute.
  • At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
  • Basic administrative math accounting skills.
  • Physical Requirements:
  • While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Responsibilities

  • Responsible for patient appointment scheduling
  • Creation of new patient charts and maintenance of patient records
  • Scanning and filing patient documents and ensuring complete and accurate information
  • Managing incoming phone calls
  • Obtaining insurance authorization
  • Providing financial counseling for patients and posting over the counter (OTC) payments
  • Daily document research on an electronic health/medical record system

FAQs

What are the primary responsibilities of the Medical Office Admin position?

The primary responsibilities include scheduling patient appointments, creating and maintaining patient records, managing incoming phone calls, obtaining insurance authorization, providing financial counseling for patients, and performing billing research on an electronic health/medical record system.

What qualifications are required for this role?

The minimum qualifications include a high school diploma or GED, less than 1 year of customer service or administrative experience, and a valid driver's license.

What preferred qualifications and experiences are looked for in candidates?

Preferred qualifications include 1-2 years of experience with EMR systems (preferably NextGen and/or OnBase), knowledge of HIPAA and medical insurance regulations, an Associate's degree, ability to type 40 correct words per minute, and at least 2 years of experience with MS Office products.

Is previous experience in healthcare administration required?

While previous experience in healthcare administration is preferred, it is not strictly required; however, some administrative or customer service experience is needed.

What physical requirements are associated with this job?

The job requires the employee to regularly sit, walk, and stand; occasionally bend or twist; regularly talk and hear; use hands to operate office equipment; reach overhead; and lift up to 25 pounds.

What is the salary range for this position in Colorado?

The salary range for this position in Colorado is $20.00/hour - $24.00/hour, along with bonus opportunities and benefits.

What benefits does Hanger, Inc. offer to its employees?

Hanger, Inc. offers competitive compensation packages, paid holidays, PTO, medical, dental and vision benefits, a 401k retirement plan, paid parental bonding leave, flexible work schedules, and employee referral bonuses, among others.

How important is customer service in this role?

Customer service is a crucial aspect of this role, as it involves building trusting relationships with patients, referral sources, and colleagues while providing a high level of service.

Do I need experience with electronic health/medical record systems?

While it is not mandatory, having 1-2 years of experience with EMR systems, especially NextGen and/or OnBase, is preferred and would be beneficial for the role.

Is there an opportunity for professional development at Hanger, Inc.?

Yes, Hanger, Inc. offers mentorship programs as well as opportunities to volunteer for local and national events, fostering both personal and professional growth.

Empowering Human Potential

Science & Healthcare
Industry
501-1000
Employees
1861
Founded Year

Mission & Purpose

Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products. The company operates as an ecosystem of diversified companies delivering complementary solutions to individuals and providers with O&P needs, and is organized in two business segments – Patient Care and Products & Services. Through its Patient Care segment, Hanger provides comprehensive, outcomes-based O&P services to individuals of all ages at more than 925 Hanger Clinic locations nationwide. Through its Products & Services segment, Hanger serves the broader O&P community and skilled nursing facilities through designing and distributing branded and private label O&P devices, products and components, and post-acute rehabilitative solutions. Rooted in clinical research, excellence, and innovation, Hanger is a purpose-driven company focused on empowering human potential.