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Operations Analyst Sr. - Employee Benefits Distribution

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PNC

8d ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
    Banking & Finance
  • Pittsburgh

AI generated summary

  • You need 3+ years of experience, strong critical thinking, attention to detail, and communication skills. An associate degree or equivalent education and experience may be accepted.
  • You will execute complex transactions, reconcile processes, consult with customers, improve workflows, verify documentation, and support training while ensuring compliance and quality.

Requirements

  • Strong critical thinking skills
  • Detail oriented
  • Strong communication skills
  • Self motivated
  • Typically requires 3+ years experience
  • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  • Associates
  • No Required Certification(s)
  • No Required License(s)

Responsibilities

  • Executes complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas.
  • Processes and/or reconciles complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.
  • Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
  • Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Participates in and may serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.
  • Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities.

FAQs

What is the location of the Operations Analyst Sr. position?

The position is based in Pittsburgh, PA.

What are the work-from-home arrangements for this role?

This position requires employees to work in-office 2 to 3 days a week and the remaining days from home.

What are the normal working hours for this position?

The scheduled shift is from 8:00 AM to 5:00 PM.

What are the primary responsibilities of this role?

The primary responsibilities include managing incoming and outgoing mail procedures, processing account changes, handling requests from the call center team, and interacting with participants/clients regarding their pension accounts.

What skills are preferred for the ideal candidate?

Preferred skills include accountability, customer solutions, compliance assurance, personal initiative, process improvements, results orientation, risk mitigation strategies, and familiarity with standard operating procedures.

What is the minimum education requirement for this position?

The minimum requirement is an Associate's degree or equivalent experience.

How many years of experience are required for this role?

Typically, at least 3 years of relevant experience is required.

Does this position require any specific certifications or licenses?

No specific certifications or licenses are required for this position.

What benefits does PNC offer for full-time employees?

PNC offers medical, dental, and vision coverage, life insurance, disability protection, a 401(k) plan with a match, pension and stock purchase plans, educational assistance, a wellness program, and various paid time off options.

How can I request an accommodation during the application process?

You can request an accommodation by emailing AccommodationRequest@pnc.com and including "accommodation request" in the subject line, along with your name, job ID, and preferred contact method in the body of the email.

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PNC

Finance
Industry
10,001+
Employees

Mission & Purpose

For more than 160 years, we’ve been committed to making a difference for our customers, communities and employees. Our Main Street banking model means we are uniquely rooted in the places where we operate, living in and supporting the communities in which we do business – understanding our customers are our neighbors. Through our growth into one of the nation’s leading banks, we are helping customers from coast-to-coast protect and grow their wealth. By combining what customers love about community banks with the security, technology, and capabilities of a top bank, we are helping everyone move forward financially. See how we can make a difference for you.

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