FAQs
What is the main responsibility of the Operations Coordinator?
The main responsibility of the Operations Coordinator is to process shipments, track and trace shipments, and communicate with customers and other departments to ensure an efficient logistics operation.
What qualifications are required for this position?
A Bachelor's degree or equivalent working experience is required, along with 1-2 years of experience in logistics and/or high volume customer service roles.
Is fluency in any language required for this position?
Yes, fluency in English, with excellent written and oral communication skills, is required.
What is the shift schedule for this role?
The shift for this role is from 8pm to 5am.
Where is this job located?
The Operations Coordinator position reports onsite to the Hyderabad location 5 days per week.
What skills should an applicant possess for this role?
Applicants should possess strong organizational, communication, and problem-solving skills, combined with excellent customer service skills and the ability to prioritize tasks in a fast-paced environment.
How should candidates prepare for this role's customer interaction requirements?
Candidates should be prepared to communicate effectively with customers through various channels such as in-person meetings, calls, emails, digital platforms, and ticketing systems.
Are there any specific software skills required for this position?
Yes, strong knowledge of Microsoft Office and Google Workspace is required.
Is there an opportunity for process improvement suggestions in this role?
Yes, the Operations Coordinator is expected to identify and suggest corrective actions for ongoing incidents, delivery issues, and process improvement ideas to support operations.
What type of team environment can candidates expect?
Candidates can expect a professional, leadership-driven, and friendly environment that fosters an innovative, customer service-based approach to logistics.