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Retail Director Northern Europe (m/f/d) - Munich

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Tiffany & Co.

14d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    People, HR & Administration
  • Munich

AI generated summary

  • You need 15-20 years in luxury retail, 10+ in leadership, a degree, strong communication and interpersonal skills, business acumen, organization, fluency in German and English, and willingness to travel.
  • You will oversee 13 stores, drive sales, manage teams, develop budgets, ensure operational excellence, and enhance brand presence while handling P&L and fostering talent development.

Requirements

  • 15-20 year of retail and operations experience in luxury retail
  • 10+ years of leadership experience with strong leadership skills.
  • BA or BS degree or greater
  • Strong verbal and written communication skills
  • Outstanding interpersonal skills and the ability to communicate effectively.
  • Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
  • Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role.
  • Business acumen, numerical agility and forward-thinking
  • Act as a brand ambassador.
  • Strong computer skills.
  • Exceptional organization skills.
  • Ability to travel extensively and work a flexible schedule.
  • Fluent in German and English – written and spoken.

Responsibilities

  • The Retail Director Northern Europe will have responsibility for 13 stores across Austria, Switzerland, Germany and Czech Republic. In accordance with the Company’s global and regional vision and strategy, they will have full P&L responsibility and be charged with driving the Company’s strategy to manage and grow the business in the market.
  • They will be responsible for overseeing and further developing Tiffany & Co.’s brand presence in this market. They will directly manage the retail teams ensuring sales objectives, profitability goals, high operational and merchandising standards are met. They will also be accountable for building highly motivated teams by developing Managers to enable them to progress in their careers within Tiffany & Co. and LVMH.
  • Key Responsibilities:
  • Sales & Client Development
  • Create annual budgets and develop strategies to achieve financial targets.
  • Lead and develop the retail team to achieve business objectives.
  • Closely monitor and analyze sales performance in all stores. Ensure that all employees are assigned sales and productivity goals and that they receive training and coaching to reach these goals.
  • Ensure that Store Managers proactively manage the clientelling process.
  • Partner closely with the Merchandising teams to ensure that all stores have the correct product assortment and product availability to achieve sales goals.
  • Develop public relation events and client events in cooperation with the PR & Communications and Client Relations departments to strengthen relations with existing client groups and reach out for new ones.
  • Team Development and Leadership
  • Responsible for ensuring appropriate staffing levels across all market, partnering with Human Resources to identify, attract and retain the best available talent, both internally and externally.
  • Identify talent and prepare and implement development plans and succession plans with a view to supporting the growth of the business operations and providing a pool of qualified, motivated and mobile employees.
  • Responsible for ensuring optimal/ excellent performance across all roles, working with Managers and Human Resources on how to best manage top and poor performers.
  • Manage the annual review process for the market and conduct reviews for all direct reports.
  • Ensure that retail training initiatives are effectively implemented in the market.
  • Provide leadership and share the company vision to motivate and retain staff.
  • Retail Operations & Performance Management
  • Responsible for providing input for the market budget, developing strategies to achieve financial targets.
  • Full responsibility for P&L for the region.
  • Work with regional and market security to safeguard the physical security of company assets, customers, and employees.
  • Ensure teams achieve stock loss results.
  • Ensure internal control procedures are implemented and closely monitored.
  • Streamline retail operations processes and procedures to ensure that they are efficient and effective.
  • Lead the store opening process for new stores.

FAQs

What are the primary responsibilities of the Retail Director Northern Europe?

The primary responsibilities include overseeing 13 stores across Austria, Switzerland, Germany, and the Czech Republic, managing P&L, driving sales growth, developing the retail team, and enhancing the brand presence in the market.

What experience is required for this role?

Candidates should have 15-20 years of retail and operations experience in luxury retail and at least 10 years of leadership experience.

Is fluency in languages required for this position?

Yes, fluency in both German and English, written and spoken, is required.

What educational qualifications are necessary for this role?

A BA or BS degree or greater is necessary for this position.

What skills are essential for success in this role?

Essential skills include strong leadership, communication, interpersonal skills, business acumen, numerical agility, and exceptional organizational skills.

Will the Retail Director be responsible for the performance of all retail teams?

Yes, the Retail Director will be responsible for directly managing retail teams and ensuring they meet sales objectives and profitability goals.

Is there a requirement for travel in this role?

Yes, the position requires the ability to travel extensively and work a flexible schedule.

How will the Retail Director contribute to team development?

The Retail Director will identify talent, implement development plans, manage performance, and ensure effective retail training initiatives are in place.

What is the approach to client development for this position?

The Retail Director will create annual budgets, develop strategies to achieve financial targets, monitor sales performance, and organize public relation and client events to strengthen client relationships.

Are there opportunities for career progression within the company?

Yes, the Retail Director will develop Managers to enable their career progression within Tiffany & Co. and LVMH.

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Tiffany & Co.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,

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