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Senior Specialist, Product Operations (all genders)

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  • Job
    Full-time
    Senior Level
  • Berlin

Requirements

  • You gained at least 5+ years of professional experience interpreting data in an analytics or data science role
  • You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical based subject
  • Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)
  • Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements
  • You are highly passionate about data, with creative problem-solving abilities and an eye for detail
  • You are a team player and love to think outside the box
  • You are highly motivated and communicative, independent and pragmatic in handling business challenges
  • Highly curious and willing to question the status quo
  • Excellent English communication skills, both written and spoken
  • Previous experience in the last mile industry in an Analytics, Operations or in Product role is a plus

Responsibilities

  • You will own relevant business KPIs, product performance and product usage for different regions around the world
  • You interact with and support our operations stakeholders
  • You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
  • You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
  • You provide management with regular performance reports, insights and presentations

FAQs

What is the role of the Senior Specialist, Product Operations?

The Senior Specialist, Product Operations is responsible for owning business KPIs, product performance, and product usage across different regions, supporting operations stakeholders, identifying improvement areas through data, and facilitating the roll-out of new products and features.

What qualifications are required for this position?

Candidates should have at least 5+ years of experience in analytics or data science, a Bachelor's degree in a relevant analytical field, strong knowledge of SQL and reporting tools, and a proven track record in enhancing business operations through data-driven insights.

Is previous experience in the last mile industry required?

Previous experience in the last mile industry in an Analytics, Operations, or Product role is a plus but not required.

What tools and skills are necessary for this role?

Strong knowledge of SQL and experience with reporting tools like Tableau or Data Studio are necessary, along with creative problem-solving abilities and attention to detail.

What are the working conditions for this position?

The role supports a hybrid working model, requiring employees to join the team for in-person collaboration in the Berlin campus for 2 days a week.

How many vacation days are provided?

Employees are offered 27 days of vacation, with an extra day added during the 2nd and 3rd years of service.

What health and wellness benefits are provided?

The company provides health checkups, meditation, yoga, a gym, and a bicycle subsidy to promote physical well-being.

Are there opportunities for personal and professional development?

Yes, the company offers a €1,000 educational budget, language courses, and parental support to aid in employee development.

Is there a focus on diversity and inclusion within the company?

Yes, Delivery Hero believes diversity and inclusion are crucial for a positive employee and customer experience, and they do not discriminate on various personal attributes.

How does the company support employees financially?

Support includes an Employee Share Purchase Plan, Sabbatical Bank, public transportation ticket discounts, life and accident insurance, and a corporate pension plan.

We build, We deliver, We lead.

Technology
Industry
10,001+
Employees

Mission & Purpose

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.