Senior Technical Service Technologist, Plant-based protein

Ingredion Incorporated

Sep 11

Job
Full-time
Senior Level
Science
Research & Development
Hamburg
Quick Apply

AI generated summary

You must have a degree in Food Technology, expertise in plant-based proteins, experience in NPD/R&D, strong analytical skills, and the ability to travel. Additional language skills preferred.
You will provide technical support to customers, lead application trials, diagnose issues, collaborate with teams, document results, and leverage resources to deliver innovative solutions.

Requirements

Degree, or equivalent, in Food Technology or Food Engineering or other relevant discipline
Excellent knowledge of proteins with a strong focus on plant-based proteins - whether functional or flavours, interactions with different food ingredients, systems and food processing
Strong experience in a Technical Service, New product development (NPD), Research & Development (R&D) or Applications team in speciality food ingredients
History of successful projects delivering product innovation
Advanced understanding of equipment and technologies to enable laboratory and pilot plants trials with focus on these application areas
Fluent in English (verbal & writing)
Ability to travel within the region up to 40% of the working time
An additional European language
Proven track record of working in a technical customer supporting role in the food ingredients industry
Win with Customers – Understand and share needs, create distinctive value, build deep relationship
Drive for Results – Drive execution. Works collaboratively with others
Innovate - Foster new ideas and creative thinking to deliver innovative solutions
Foresight – solve complex problems, develop creative solutions
Learning – Self-awareness, curious and open-minded, courageous
Proactively build a good understanding of the customer to ensure own work is responsive to customer needs
Excellent analytical, monitoring, and communication skills

Responsibilities

Customer technical support:
Act as the lead technical contact for assigned customers and key accounts, provide comprehensive technical expertise throughout the customers innovation process to meet the business growth targets.
Conduct application trials involving formulation and process development or fine tuning, in the presence of customers or at the customer's site. Works pro-actively on own ideas and utilises customer feedback to develop innovative food solutions.
Utilize all resources to evaluate customers recipe, ingredients, and processes to diagnose problems and apply food technology knowledge and give recommendations on the best solution.
Organize visits to customers and/or visits from customers to the Ingredion Idea Labs (planning trials, meetings, and venue). Inquire, listen, and fully understand the needs of customers and work with the business team to quickly deliver innovative solution.
Record and share relevant customer activities and project updates in customer relationship management system.
NPD knowledge sharing & stakeholder collaboration:
Analyse and address complex technical issues and significantly improve, change, or adapt existing techniques.
Develop strong relationships across key stakeholder in the technical and commercial teams and distributors to drive and prioritize projects & activities aligned with the strategy and maximize business return.
Document technical work centrally and communicates project results internally as well as externally to customers.
Evaluation of customer and competitor portfolio, expertise and services to gain insights and share knowledge with the team.
Work with a diverse group of people within an international organization, leverage global resources to address local requirements and actively participate in cross-functional projects teams.

FAQs

What is the location of the Senior Technical Service Technologist position?

The position is located in Manchester or Hamburg.

Who does the Senior Technical Service Technologist report to?

The Senior Technical Service Technologist reports to the Technical Service Manager Healthful Solutions.

What are the main responsibilities of this role?

The main responsibilities include providing technical customer support, conducting application trials, analyzing complex technical issues, and collaborating with stakeholders in new product development.

What qualifications are required for the role?

A degree or equivalent in Food Technology, Food Engineering, or a relevant discipline, along with excellent knowledge of plant-based proteins and experience in Technical Service, NPD, R&D, or Applications in specialty food ingredients.

Is travel a requirement for this position?

Yes, the role requires the ability to travel within the region up to 40% of the working time.

What key skills are needed for this position?

Key skills include excellent analytical and communication skills, the ability to build customer relationships, drive execution, innovate, solve complex problems, and demonstrate curiosity and openness to learning.

Is relocation available for this position?

No, relocation is not available for this position.

Is proficiency in any language other than English preferred?

Yes, an additional European language is desirable.

What is the workplace type for this role?

The workplace type for this role is hybrid, allowing for a combination of remote and on-site work.

Does the company support diversity and equal opportunity employment?

Yes, the company values diversity and is an equal opportunity employer.

Ingredion Incorporated

We bring the potential of people, nature and technology together to make life better.

Retail & Consumer Goods

Industry

10,001+

Employees

1906

Founded Year

Mission & Purpose

Ingredion is a global ingredient solutions company making sweeteners, starches and unique ingredients from plant sources such as corn, tapioca, rice, sago and potato. We provide solutions and innovate for almost 60 industry sectors across more than 40 countries. Every day, we bring our skill, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality, and sustainability. Unlocking the potential of people, nature, and technology to make life better is what drives us in every aspect of our business As a Fortune 500 global provider of ingredient solutions, Ingredion offer great careers across various functions. If you are curious, confident, and believe in the power of game-changing ideas, we want you to make us part of your career formula. Successful: Grow with a leader. Ingredion is FORTUNE 500 company with consistently strong financial performance. Responsible: Thrive with an organization that lives its values. We drive relentlessly toward sustainable practices and responsible operations wherever we do business. Meaningful: Be proud of where you work and what you do. Ingredion enables innovation in foods, beverages and consumer products that touch lives around the world.