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Senior Technical Writer

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Celonis

13d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • London
  • Quick Apply

AI generated summary

  • You should be a self-starter with 5+ years in technical writing, able to document SaaS and APIs, work independently, and possess strong content planning, organization, and English skills.
  • You will create and refine documentation, collaborate with teams, enhance UI text and error messages, gather feedback for improvements, and partner with various stakeholders to optimize customer self-service.

Requirements

  • Self-starter who can take the initiative with minimal supervision. If you see areas for improvement, let's fix it!
  • Comfortable working independently to gather information from software developers and product management about new features, and create (helpful, interesting, well-organized, consistent, high-quality) content from scratch.
  • Have prior experience documenting SaaS, client-server, on-premise, and cloud software applications.
  • Know how to participate in agile feature team meetings and represent the interests of the tech pubs team. If you have a great idea to improve a product feature, share it!
  • Enjoying learning and using new products, testing the documentation you write and becoming an expert user
  • 5+ years of technical writing or KCS experience in enterprise software
  • Possess excellent content planning, organization, and time management skills.
  • Have the ability to act as an information designer, project manager, writer, editor, and publisher.
  • Experience working in Agile development environments, documenting APIs, (REST, and SOAP) or other programming languages with the ability to understand and write sample code
  • Experience with Markdown, HTML, CSS, SQL, or other Web technologies is highly beneficial.
  • Excellent (fluent) spoken and written English. Although all of our documentation will be written in English, other languages would be advantageous.

Responsibilities

  • Create, revise and publish world-class documentation.
  • Build relationships with product and engineering teams and actively participate in Agile teams. Be the voice of the customer!
  • Become a subject matter expert (SME) developing expertise in your product area(s).
  • Collaborate with Product, Design, and Engineering on writing best practices and consistent use of taxonomy.
  • Write, edit and review product UI components, in-app text strings and error messages. Suggest improvements and drive consistency.
  • Partner with Celonis Academy, Customer Support and Community teams to create the best self-service experience for customers.
  • Improve documentation through feedback analysis, support tickets and interviews.
  • Take on additional improvement projects to improve overall documentation quality.

FAQs

What is the main responsibility of the Senior Technical Writer at Celonis?

The main responsibility is to create, revise, and publish world-class documentation while collaborating with product and engineering teams to ensure that technical information is accessible and organized for users.

What qualifications are required for the Senior Technical Writer position?

Candidates should have 5+ years of technical writing experience in enterprise software, comfort in documenting SaaS and cloud applications, excellent planning and organization skills, and experience in Agile development environments.

Is experience with programming languages required for this role?

While not mandatory, experience documenting APIs and familiarity with programming languages such as SQL, Markdown, HTML, and CSS is highly beneficial for the position.

Can I work independently in this role?

Yes, the Senior Technical Writer is expected to be a self-starter who can take initiative with minimal supervision, gathering information independently and producing high-quality content.

Are there any opportunities for professional growth at Celonis?

Yes, Celonis offers investment in personal growth, clear career paths, internal mobility opportunities, and access to mentorship and a learning and development platform.

What type of culture does Celonis promote?

Celonis promotes an open-minded culture with creative, collaborative, and autonomous teams where innovative ideas are encouraged and teamwork is valued.

Will I be involved in Agile teams?

Yes, the Senior Technical Writer will actively participate in Agile teams and represent the interests of the technical publications team.

Is knowledge of multiple languages advantageous for this role?

Yes, while all documentation will be in English, having proficiency in other languages is considered advantageous.

What benefits does Celonis offer to employees?

Celonis provides a comprehensive benefits package, including equity, life insurance, generous time off, well-being support, and opportunities for personal growth.

How does Celonis ensure inclusivity in the workplace?

Celonis is committed to creating an inclusive environment and equal opportunity for all employees, celebrating diversity and adhering to anti-discrimination laws in all aspects of employment.

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Celonis

Change the world. One process at a time.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Celonis helps companies reveal and fix inefficiencies they can’t see, enabling them to perform at levels they never thought possible. Their innovative software enables organisations to analyse and optimise their business processes, uncovering inefficiencies and improving operational performance. Celonis aims to empower businesses with actionable insights, allowing them to streamline operations, enhance productivity, and drive growth. With a focus on data-driven decision-making, Celonis is dedicated to helping companies unlock their full potential, achieve operational excellence, and stay ahead in a rapidly evolving business landscape.

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