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Service Design and Transition Analyst

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The University of Manchester

24d ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Manchester

AI generated summary

  • You need experience in service design, strong stakeholder engagement, project planning skills, SLAs knowledge, and familiarity with IT infrastructure and sustainability practices.
  • You will lead service design and transition activities, ensuring new services meet operational standards and customer requirements, while coordinating with project teams and stakeholders.

Requirements

  • Professional Experience: Experience of working in a service design and transition function within a large and complex organisation or a similar area within an IT or project delivery environment.
  • People Skills: Experience of engaging with a wide range of internal and external stakeholders with the ability to clearly articulate risks and corresponding controls to support decision.
  • Planning Skills: Methods and techniques associated with planning and monitoring progress of projects.
  • Service Level Agreement Experience: Understand the purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA (Operational Level Agreement) and an underpinning contract for the supply of services.
  • Industry Knowledge: Knowledge of the IT/IS infrastructure and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency.

Responsibilities

  • The Service Design and Transition team lead all the service design and service transition activities across a large portfolio of University projects.
  • They provide assurance that all new or changed products and services meet operational standards, are operationally fit for purpose and can be maintained by the support teams and partners before they are released into the live estate.
  • The Service Design and Transition Analyst plays a critical role in ensuring that new and changed services are consistently designed and transitioned in line with the UoM IT Services Strategy, and that they meet current and future customer requirements.
  • The role holder will coordinate all service design and transition activities working closely with project teams, colleagues in other IT teams and other key stakeholders from across the University to capture the production service design and service transition requirements.
  • They will ensure that these requirements are understood, considered and addressed within the project lifecycle through service design packages and the attainment of agreed service transition and operational readiness criteria.

FAQs

What is the main purpose of the Service Design and Transition Analyst role?

The main purpose of the Service Design and Transition Analyst role is to ensure that new and changed services are consistently designed and transitioned in line with the University of Manchester's IT Services Strategy, meeting current and future customer requirements.

What types of projects will the analyst be involved in?

The analyst will be involved in a wide variety of projects that represent groundbreaking developments in sectors such as geospatial mapping, quantum computing, and AI, working across a large portfolio of University projects.

What professional experience is required for this role?

The role requires experience of working in a service design and transition function within a large and complex organization or a similar area within an IT or project delivery environment.

What skills are needed to succeed in this position?

Key skills include the ability to engage with a wide range of stakeholders, planning and monitoring project progress, understanding Service Level Agreements (SLAs), and knowledge of IT/IS infrastructure and service processes.

What benefits does the University offer to its employees?

The University offers a generous annual leave allowance, pension scheme membership, well-being programs, learning and development opportunities, season ticket loans, a Cycle to Work Scheme, a workplace nursery scheme, staff recognition schemes, and discounts on various products and services.

Is the University an equal opportunity employer?

Yes, the University is an equal opportunity employer and welcomes applicants from all sections of the community regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, and transgender status.

Will there be any flexibility in working arrangements?

Yes, the University is positive about flexible working and blended working arrangements may be considered.

How should applicants refer to the job description and person specification in their application?

Applicants should make reference to the job description and person specification in the additional information section of their application, as this will be integral to the shortlisting process.

How can I get in touch with the IT Resource Management Team for inquiries?

You can contact the IT Resource Management Team via email at it.resource@manchester.ac.uk for any inquiries related to the job vacancy.

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The University of Manchester

A university with a reputation for learning and innovation that resonates globally.

Education
Industry
10,001+
Employees
1824
Founded Year

Mission & Purpose

The University of Manchester is part of the prestigious Russell Group of universities and highly respected across the globe as a centre of teaching excellence and research innovation and discovery. With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts, with our impact ranging from splitting the atom to giving the world graphene. Our outstanding facilities and wide range of undergraduate, postgraduate and CPD courses make us one of the most popular universities with students in the UK and internationally. We’re proud to have the largest alumni community of any campus-based university in the UK, with more than 500,000 graduates in more than 190 countries around the world. Our purpose is to advance education, knowledge and wisdom for the good of society, putting our three core goals of research and discovery, teaching and learning, and social responsibility at the heart of everything we do.

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