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Sr Desktop Systems Specialist

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Infinera

Sep 24

  • Job
    Full-time
    Junior Level
  • Software Engineering
    IT & Cybersecurity
  • Lisbon
  • Quick Apply

AI generated summary

  • You need to be self-motivated with strong Office365, Active Directory, and endpoint experience. Excellent user service, communication skills, and a degree or 2 years in IT are essential.
  • You will diagnose and resolve IT issues, maintain customer service, manage Office365 and Active Directory, troubleshoot AV equipment, and support network security measures.

Requirements

  • Be a highly self-motivated team player with the skills and ability to manage changing priorities.
  • Understanding of Office365 including SharePoint, Exchange Online and Teams.
  • Assist remote users over the phone and through Microsoft Teams.
  • Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
  • Experience with endpoint maintenance, software installation, diagnostics, and repair.
  • Proficient with Windows 10, Windows 11, and the Microsoft Office suite.
  • Experience with MS Endpoint Configuration manager (formerly System Center Configuration Manager), Intune and AutoPilot – big plus
  • Network peripheral configuration, management, firmware upgrades, and diagnostics.
  • Demonstrable skills debugging issues on client machines.
  • Demonstrable understanding of cyber security.
  • Able to learn quickly and work productively.
  • Outstanding user service skills and time management skills.
  • Effective communication skills, both written and verbal in English.
  • Education and Experience: BA or BS degree or at least two years' experience in an IT environment.

Responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
  • Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
  • Accurately record, update and document requests using the IT Helpdesk system.
  • Assist with administration of Office365 including email and SharePoint.
  • Maintain Windows Active Directory, Users, Groups and other records as needed.
  • Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Work within the relevant legislation, policies and procedures.
  • Troubleshooting issues relating to AV equipment and conference rooms.
  • Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
  • Assist in planning, coordination, and implementation of company network security measures to protect data.

FAQs

What is the job title for this position?

The job title is Sr Desktop Systems Specialist.

Where is the office located?

The office is located in Carnaxide, Lisbon.

What type of work model is offered for this position?

The position offers a hybrid work model.

What are the primary responsibilities of this role?

The primary responsibilities include diagnosing and resolving software and hardware incidents, maintaining customer service, administering Office365, maintaining Windows Active Directory, troubleshooting AV equipment, and assisting with network security measures.

What technical skills are required for this position?

Required technical skills include experience with Microsoft Office365, Active Directory administration, endpoint maintenance, Windows 10 and 11 proficiency, and knowledge of MS Endpoint Configuration Manager and Intune.

Is prior experience necessary for this position?

Yes, a BA or BS degree or at least two years of experience in an IT environment is required.

What communication skills are necessary for this role?

Effective written and verbal communication skills in English are required for effective collaboration with technical and non-technical colleagues.

Are there any specific regulatory compliance requirements for this position?

Yes, personnel in this position must be eligible to obtain authorization to access Export-Controlled Information under U.S. regulations.

Does Infinera provide equal employment opportunities?

Yes, Infinera is an equal opportunity employer and considers all qualified applicants without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, or veteran status.

What resources are available for learning about the company culture?

You can view an office tour at the provided YouTube link for insights into the company culture.

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Infinera

Open Your Network to What's Possible

Telecommunications
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

Infinera is a global leader in intelligent transport networks, providing innovative optical networking solutions to enable telecom service providers, cloud operators, governments, and enterprises to deliver high-capacity, low-latency, and scalable communication services. The company specialises in advanced coherent optical technologies that drive efficiency and performance in the transmission of vast amounts of data across fibre-optic networks. Infinera’s ultimate mission is to empower the digital world by enabling a connected society with high-performance, agile, and sustainable communication infrastructure. Their purpose is to enhance the quality of global communications and support the exponential growth of data traffic with reliable and efficient network solutions.