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Store Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Ludwigsburg
  • Quick Apply

AI generated summary

  • You must have proven retail and management experience, thrive under pressure, possess strong organizational and interpersonal skills, and be fluent in English.
  • You will lead and coach the team, drive sales and customer loyalty, manage HR issues, optimize schedules, analyze performance reports, and collaborate on visual merchandising and product assortment.

Requirements

  • Relevant proven retail and management experience with a fast-paced retailer
  • Able to work under pressure and to thrive in a fast-paced, challenging environment
  • Excellent organizational, interpersonal and follow-up skills with attention to detail and accuracy
  • Fluent English

Responsibilities

  • Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
  • Recruit top talent, training and developing staff to build a team of true MK Ambassadors.
  • Drive team retention, ensuring actionable Talent and Succession plans are in place.
  • Support, implement and provide follow-up for all training and onboarding for new joiners.
  • Proactively manage and resolve all HR issues in collaboration with HR Department.
  • Partner with DM to review integrity of PTS, identifying opportunities to improve.
  • Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business.
  • Ensure MK Ambassadors maintain client communication through utilizing all available clienteling apps.
  • Proactively manage client database and utilize information to increase sales.
  • Build and maintain good communication with District Manager and members of corporate office, mall office, retail partners and other stores, collaborating and influencing to drive performance across the district.
  • Meet and exceed sales goals holding self and team accountable for the results.
  • Analyze reports and develop action plans to ensure expectations are met or exceeded.
  • Work with Team on Quarterly Planners to ensure the best business plans are set to achieve targets.
  • Ensure store schedule is optimized, having right people right place right time.
  • Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies.
  • Partner with logistics and product teams to ensure appropriate assortment for the store, using product tools effectively to maintain size and style integrity.

FAQs

What is the primary responsibility of the Store Manager at Michael Kors?

The Store Manager is responsible for building and leading a team dedicated to driving the business and managing all aspects of the store's operations.

What kind of experience is required for the Store Manager position?

Relevant proven retail and management experience with a fast-paced retailer is required.

Are there opportunities for training and development for staff?

Yes, the Store Manager will support, implement, and provide follow-up for all training and onboarding for new team members.

What is the focus of the role concerning customer service?

The role focuses on leading the team to prioritize exceptional customer experiences to drive loyalty and repeat business.

What type of skills are necessary for the Store Manager role?

Excellent organizational, interpersonal, and follow-up skills with attention to detail and accuracy are necessary.

Is a fluent command of the English language required for this position?

Yes, fluency in English is required for the Store Manager position.

What benefits are offered to employees at Michael Kors?

Benefits include a competitive compensation package, employee discounts across Michael Kors and Jimmy Choo, clothing allotment, and an employee wellbeing program.

How does Michael Kors approach diversity and inclusivity in the workplace?

Michael Kors is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace, inspiring change and growth regardless of various protected characteristics.

#TeamKors #KorsCareers

Fashion & Arts
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.

Benefits

  • Health

    Medical, vision and dental insurance. Short- and long-term disability

  • Time Away

    Competitive time off, including vacation, personal and sick days. Paid parental leave.

  • Growth & Wellness

    Classroom and online learning opportunities for professional and leadership development. Employee wellness initiatives.

  • Financial Planning

    Health and commuter spending accounts. Life insurance.