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Supervisor

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The White Company

6d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Belfast

AI generated summary

  • You must be passionate about customer service, lead and motivate the team, manage store operations, ensure excellent presentation, handle cash, and drive sales in the absence of senior management.
  • You will supervise staff, enhance customer experience, handle queries, maintain store presentation, manage transactions, open/close the store, and drive sales in senior management's absence.

Requirements

  • Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty.
  • Support the management team to maximise profit whilst maintaining the brand image.
  • Naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.
  • Supervise the team to optimise the customer experience as part of TWC multi-channel strategy.
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance.
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner.
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand.
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc.
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling.
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

Responsibilities

  • Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

FAQs

What is the primary role of a Supervisor at The White Company?

The primary role of a Supervisor at The White Company is to supervise the team to provide exceptional customer service, meet sales targets, and develop customer loyalty while supporting the management team to maximize profit and maintain brand image.

What are the key responsibilities of a Supervisor?

Key responsibilities include supervising the team for optimal customer experience, training and motivating staff, ensuring timely resolution of customer queries, maintaining store presentation, performing administrative procedures, cash handling, and driving sales in the absence of senior management.

What qualifications or experience are required for this position?

While specific qualifications are not listed in the job description, experience in retail supervision and a strong customer service background are beneficial for this role.

How does The White Company support employee development?

The White Company supports employee development through training, motivation, and opportunities for staff to enhance their skills to achieve high levels of customer service and performance.

What benefits do employees receive?

Employees receive a range of benefits including a 50% discount on products, 23 days holiday rising to 25 days during service, a Volunteer Day, a discretionary bonus scheme, a wellness benefits platform, automatic enrollment in a personal pension scheme, life assurance after probation, and social events throughout the year.

Is there a commitment to diversity and inclusion within the company?

Yes, The White Company is committed to creating an inclusive culture that celebrates diversity of backgrounds and identities and is dedicated to ensuring everyone can bring their authentic selves to work.

Does the company have a sustainability commitment?

Yes, The White Company is committed to building a sustainable legacy that reflects their values and supports a brighter future for people and the planet.

What is the expected work environment for this role?

The expected work environment for this role is in-store, where the Supervisor will engage directly with customers and staff to ensure an exceptional shopping experience.

Are there opportunities for advancement within the company?

While the job description does not specify, typically roles like Supervisor can lead to further advancement opportunities within the management team based on performance and company needs.

What should I do if I have concerns or complaints from customers?

As a Supervisor, it is your responsibility to ensure that all customer queries and complaints are dealt with in a timely and efficient manner, maintaining customer satisfaction.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.