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VP, Adverse Action

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Synchrony

Sep 10

Applications are closed

  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
    Banking & Finance

Requirements

  • Bachelor's degree and minimum 10 years of experience in a consumer finance organization, or in lieu of a degree, 14+ years of experience in a consumer finance organization.
  • 8 years of people leadership experience, including leading virtual teams.
  • 8+ years of experience working with regulators.
  • 8+ years of experience working with disclosures.
  • 10+ years of experience leading successful, cross-functional projects with significant company impact.
  • 5+ years of experience working with C-suite level executives.
  • Proficient use of analysis tools including Microsoft Office (e.g., Excel, Word, PowerPoint).
  • You must be 18 years or older.
  • You must have a high school diploma or equivalent.
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process.
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
  • Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
  • Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.
  • All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Responsibilities

  • Interact, partner and present to senior functional leaders and select Synchrony executive leadership team members on the Adverse Action Notification process’s health.
  • Lead a team of six team members accountable for Adverse Action content requirements and partner with other various Credit and cross functional teams who own critical components of the wing-to-wing process, ensuring risks are appropriately identified, documented, and mitigated.
  • Engage with cross-functional stakeholders and governance teams as part of the current business processes and as new clients and new business initiatives impact the Adverse Action delivery process.
  • Partner with process owners to provide oversight for all change management activities related to new and/or modified clients, products channels and delivery documents to the extent the change affects Adverse Action delivery.
  • In partnership with both internal and external resources, oversee the documentation of the cross functional wing to wing Adverse Action process including process maps identifying hand offs, risks and controls, and recommendations for improvements.
  • Oversee closure of any control gaps and recommendations identified through the wing-to-wing mapping process as well as through the Compliance Risk Assessment and other governance engagements.
  • In partnership with internal and external resources, assess, realign and oversee the revision as necessary of current subprocesses that impact Adverse Action delivery including updates to procedures, job aids, RAQs, PRCs and CTC control documentation.
  • Provide thought leadership in developing a disclosure delivery strategy and monitoring to meet regulatory requirements.
  • Direct cross-functional surveillance/detective monitoring teams related to Adverse Action disclosures to ensure robust control ecosystem for W2W Adverse Action process.
  • Oversee cross functional collaboration for Issue Management requirements including identification, documentation and resolution related to any Adverse Action issues.
  • Coordinate Business response to regulatory inquiries and/or standard updates related to Adverse Action.
  • Perform other duties and/or special projects as assigned.

FAQs

What is the main purpose of the VP, Adverse Action role?

The main purpose of the VP, Adverse Action role is to provide oversight of the cross-functional delivery process for Adverse Action Notifications (AANs) and to ensure timely and accurate delivery by collaborating with various teams across the business.

What qualifications are required for this position?

Candidates must have a Bachelor's degree with a minimum of 10 years of experience in a consumer finance organization, or 14+ years of experience in lieu of a degree. Additionally, 8 years of people leadership experience, experience working with regulators and disclosures, and experience leading cross-functional projects are required.

How many team members will the VP, Adverse Action oversee?

The VP, Adverse Action will lead a team of six (6) members.

What kind of experience do I need to have in regulatory matters?

Candidates need to have at least 8 years of experience working with regulators.

Is there an opportunity for an annual bonus?

Yes, the position is eligible for an annual bonus based on individual and company performance.

What tools and software should I be proficient in for this role?

Proficiency in analysis tools, including Microsoft Office (e.g., Excel, Word, PowerPoint), is required.

What are the responsibilities related to issue management in this role?

The VP, Adverse Action will oversee cross-functional collaboration for Issue Management requirements, which include identification, documentation, and resolution concerning any Adverse Action issues.

Can you provide information on the legal work authorization needed for this job?

Legal authorization to work in the U.S. is required, and the company will not sponsor individuals for employment visas.

What is the salary range for this position?

The salary range for this position is between $150,000.00 and $250,000.00 USD annually.

What is the company's stance on diversity and inclusion?

The company is committed to building a diverse, inclusive culture where individual skills and experiences are valued, and it celebrates the differences among its employees.

Finance
Industry
10,001+
Employees

Mission & Purpose

At Synchrony, our driving force is to be essential to people's everyday lives by making it easier for the many millions of people who rely on us to access their essential needs and everyday wants with consumer financing that works for them – from their first credit card to a lifetime of flexibility. We do this by helping people make informed, smart credit choices so they can live healthier financial lives and by connecting them to Synchrony's ecosystem of hundreds of thousands of small- and mid-sized businesses and health and wellness providers that are the backbone of the U.S. economy.