Large

Plaid is a data network that powers the tools millions of people rely on to live a healthier financial life. Plaid works with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers more than 12,000 financial institutions across the US, Canada, UK and Europe. Headquartered in San Francisco, the company was founded in 2013 by Zach Perret and William Hockey.

Technology

Plaid

Our mission is to unlock financial freedom for everyone. Join us!

You need 2+ years in customer-facing roles, 6+ months with REST APIs, SQL, CSS, HTML, and a coding language. Strong communication, time management, and a passion for support are essential.

You will respond to 10-12 customer tickets daily, troubleshoot issues, collaborate on process improvements, assist with escalations, and work with teams for efficient problem resolution.

Customer Relations

IT & Cybersecurity

San Francisco

New York

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Today, Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. In this role, you will interface with customers via Zendesk tickets, troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution and work on projects with other TSE’s to improve internal and external processes. Responsibilities * Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards * Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution * Work on projects with other TSE’s to improve internal and external processes * Contribute to brainstorming and project execution (tooling, documentation, process improvements) * Assist GTM teams with customer escalations * Collaborate with EPD teams on issue resolution Qualifications * 2+ years of experience in a customer-facing role * 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python) * Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode) * Preferred: 6+ months of experience supporting technical projects and/or process improvement * Genuine interest and passion for Support * Commitment to providing a world-class customer experience * Strong written and verbal communication * Self-starter mentality and ability to work independently * Effective time management and ability to balance multiple priorities $87,480 - $110,160 a year Target base salary for this role is between $87,480 and $110,160 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here .

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.Today, Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Growth and Engineering teams to reach a solution. In this role, you will interface with customers via Zendesk tickets, troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution and work on projects with other TSE’s to improve internal and external processes.Responsibilities * Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards * Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution * Work on projects with other TSE’s to improve internal and external processes * Contribute to brainstorming and project execution (tooling, documentation, process improvements) * Assist GTM teams with customer escalations * Collaborate with EPD teams on issue resolution      Qualifications * 2+ years of experience in a customer-facing role * 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python) * Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode) * Preferred: 6+ months of experience supporting technical projects and/or process improvement * Genuine interest and passion for Support * Commitment to providing a world-class customer experience * Strong written and verbal communication * Self-starter mentality and ability to work independently * Effective time management and ability to balance multiple priorities      $87,480 - $110,160 a yearTarget base salary for this role is between $87,480 and $110,160 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice here .

Technical Support Engineer - Plaid

Technical Support Engineer

You need 3+ years in analytics or related fields, strong data analysis skills, advanced Excel/Sheets proficiency, discretion, and a desire for career growth.

You will analyze compensation data, develop tools for planning, research market trends, conduct performance analyses, and support internal requests related to job and location changes.

Data

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. Plaid’s Compensation Team designs, builds, and manages programs built on fairness, competitiveness, and performance. At our best, we help Plaids do the best work of their careers by building trust in how contributions and growth are rewarded. We are trusted business partners who use data to help Plaids at every level make informed decisions, on big and complex topics, at the right time. In this role you, you will support scaling the data-driven foundations of our team. You will own models and build analyses to help us better serve our customers – directly influencing Plaid’s largest and longest-term investments: our people. You will also build relationships across Plaid, with exposure to virtually all teams and ample opportunities for growth. Responsibilities * Build and maintain robust data models and analyses leading into each compensation planning cycle, managing tools, resources, and enablements for compensation planning. * Develop tools to sustain program delivery and scalable analytics, delivering useful, easy-to-use tools for Plaid’s leaders, employees, and key cross-functional teams. * Research market trends and model long-term business strategies, drawing on multiple sources to tell clear and actionable stories with data. * Own deep dives, performance analyses, and scenario models – analyzing possible outcomes, drawing conclusions, and making recommendations for the future, including recommendations for long-term business strategy. * Together with the team, share in supporting inbound requests and business processes, such as job changes, location changes, and questions from Plaids. Qualifications * 3+ years experience in analytics, data science, investment banking, FP&A, or rewards consulting (Aon, Compensia, FW Cook, Glass-Lewis, ISS, Mercer, WTW, etc). * Experience combining and analyzing data from multiple sources and making data-driven recommendations to others. * Advanced skill in Excel and/or Google Sheets, including scenario and forecast modeling. * Discretion and diplomacy to work on sensitive or confidential matters. * Interest in and motivation toward career growth and development. Nice to have * Strong knowledge of equity compensation, including accounting treatments and tax implications. * Proficiency in SQL, Python, R, Stata, SPSS, etc. * Proficiency with tools like Looker, Mode, or Tableau. * Deep/exceptional interest in any intricate or technical subject: you are genuinely passionate about something interesting to you. * If you live in or near the Bay Area, we’d love to have you occasionally (2-3 days per quarter) join us at our San Francisco headquarters for team events, whiteboarding, and/or lunch. $113,400 - $156,600 a year Target base salary for this role is between $113,400 and $156,600 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here .

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.Plaid’s Compensation Team designs, builds, and manages programs built on fairness, competitiveness, and performance. At our best, we help Plaids do the best work of their careers by building trust in how contributions and growth are rewarded. We are trusted business partners who use data to help Plaids at every level make informed decisions, on big and complex topics, at the right time.In this role you, you will support scaling the data-driven foundations of our team. You will own models and build analyses to help us better serve our customers – directly influencing Plaid’s largest and longest-term investments: our people.You will also build relationships across Plaid, with exposure to virtually all teams and ample opportunities for growth.Responsibilities * Build and maintain robust data models and analyses leading into each compensation planning cycle, managing tools, resources, and enablements for compensation planning. * Develop tools to sustain program delivery and scalable analytics, delivering useful, easy-to-use tools for Plaid’s leaders, employees, and key cross-functional teams. * Research market trends and model long-term business strategies, drawing on multiple sources to tell clear and actionable stories with data. * Own deep dives, performance analyses, and scenario models – analyzing possible outcomes, drawing conclusions, and making recommendations for the future, including recommendations for long-term business strategy. * Together with the team, share in supporting inbound requests and business processes, such as job changes, location changes, and questions from Plaids.      Qualifications * 3+ years experience in analytics, data science, investment banking, FP&A, or rewards consulting (Aon, Compensia, FW Cook, Glass-Lewis, ISS, Mercer, WTW, etc). * Experience combining and analyzing data from multiple sources and making data-driven recommendations to others. * Advanced skill in Excel and/or Google Sheets, including scenario and forecast modeling. * Discretion and diplomacy to work on sensitive or confidential matters. * Interest in and motivation toward career growth and development.      Nice to have * Strong knowledge of equity compensation, including accounting treatments and tax implications. * Proficiency in SQL, Python, R, Stata, SPSS, etc. * Proficiency with tools like Looker, Mode, or Tableau. * Deep/exceptional interest in any intricate or technical subject: you are genuinely passionate about something interesting to you. * If you live in or near the Bay Area, we’d love to have you occasionally (2-3 days per quarter) join us at our San Francisco headquarters for team events, whiteboarding, and/or lunch.      $113,400 - $156,600 a yearTarget base salary for this role is between $113,400 and $156,600 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice here .

Compensation Analyst - Plaid

Compensation Analyst

You need 7+ years in tech communications, preferably in financial services, strong project management skills, excellent communication, media relationship experience, and a collaborative team spirit.

You will develop communication strategies, lead product launches, manage media relations, create thought leadership content, and collaborate with marketing teams for storytelling and alignment.

Marketing

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Communications team at Plaid is looking for a hands-on public relations professional to support our product communications initiatives. This is a key role that will shape the messaging, plans and stories to grow awareness of Plaid’s role in enabling digital finance, including our newest innovations in the credit, lending, banking and wealth spaces. The ideal candidate is passionate about the ability for technology to build a more equitable financial system, and the potential for Plaid to drive the next phase of digital financial services globally. You have a proven track record of managing successful relationships with the press, partners, customers, and industry influencers. You excel at driving programs across cross-functional teams and are a strong communicator, storyteller and presenter who can interact with senior management, both internally and externally. This person reports directly to our Product Communications Lead. Responsibilities * Developing and executing communications program strategies, including messaging and positioning for key external audiences* Leading communications efforts for related product launches* Managing media, influencer and analyst relations* Developing thought leadership messaging and storytelling opportunities across owned and earned channels* Owning earned speaking opportunities and awards for related spokespeople and executives* Working with marketing and sales teams to secure customer stories for public announcements, media storytelling, speaking, etc.* Collaborating with product marketing, growth marketing and product team leads to align communications strategy with broader team and company goals* Collaborating with Communications team colleagues to align product developments and narratives to broader company storytelling and media opportunities* Collaborate with the Europe team on opportunities for media, customer storytelling and earned speaking. Qualifications * 7+ years experience in technology communications; financial services industry experience a plus* Strong understanding of lending and banking and wealth segments is a plus.* Collaborative team player who works well with others and shares credit easily* Stellar written and verbal communication skills* Strong project management skills and ability to move projects forward regardless of obstacles* Proven ability to manage media relationships and drive impactful articles beyond product news* Critical thinker who understands how to translate messaging across different audiences* Passion for being a part of high-performing teams with a strong bias for action* Experience working with industry analysts a plus $143,640 - $234,360 a year Target base salary for this role is between $143,640 - $234,360 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here .

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.The Communications team at Plaid is looking for a hands-on public relations professional to support our product communications initiatives. This is a key role that will shape the messaging, plans and stories to grow awareness of Plaid’s role in enabling digital finance, including our newest innovations in the credit, lending, banking and wealth spaces.The ideal candidate is passionate about the ability for technology to build a more equitable financial system, and the potential for Plaid to drive the next phase of digital financial services globally. You have a proven track record of managing successful relationships with the press, partners, customers, and industry influencers. You excel at driving programs across cross-functional teams and are a strong communicator, storyteller and presenter who can interact with senior management, both internally and externally. This person reports directly to our Product Communications Lead.Responsibilities* Developing and executing communications program strategies, including messaging and positioning for key external audiences* Leading communications efforts for related product launches* Managing media, influencer and analyst relations* Developing thought leadership messaging and storytelling opportunities across owned and earned channels* Owning earned speaking opportunities and awards for related spokespeople and executives* Working with marketing and sales teams to secure customer stories for public announcements, media storytelling, speaking, etc.* Collaborating with product marketing, growth marketing and product team leads to align communications strategy with broader team and company goals* Collaborating with Communications team colleagues to align product developments and narratives to broader company storytelling and media opportunities* Collaborate with the Europe team on opportunities for media, customer storytelling and earned speaking.Qualifications* 7+ years experience in technology communications; financial services industry experience a plus* Strong understanding of lending and banking and wealth segments is a plus.* Collaborative team player who works well with others and shares credit easily* Stellar written and verbal communication skills* Strong project management skills and ability to move projects forward regardless of obstacles* Proven ability to manage media relationships and drive impactful articles beyond product news* Critical thinker who understands how to translate messaging across different audiences* Passion for being a part of high-performing teams with a strong bias for action* Experience working with industry analysts a plus$143,640 - $234,360 a yearTarget base salary for this role is between $143,640 - $234,360 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice here .

Product Communications Manager - Plaid

United States

Product Communications Manager

You need 4-6 years in relationship management, ideally in financial services or tech. Strong collaboration, problem-solving skills, and a keen interest in technology are essential.

You will manage customer relationships, drive product adoption, lead partnership initiatives, provide strategic guidance, ensure renewals, and collaborate with internal teams for successful outcomes.

Sales & Business Development

We partner with customers to help them build and scale the best applications on top of Plaid. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, the UK, and Europe. Founded in 2013, the company is headquartered in San Francisco and has offices in New York, Washington D.C., London, and Amsterdam. The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years. Plaid is looking for a customer-facing professional to manage and grow our client relationships with a portfolio of territory customers in our Fintech segment. Many of these customers are long-term partners and drive significant revenue for Plaid. The Account Manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients. The right candidate is naturally adept at building strong partnerships and has demonstrated success owning and growing customer relationships with strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers and cultivating senior stakeholder relationships; is deeply curious and solutions-oriented; and has demonstrated success working internally and cross-functionally to drive solutions for customers. You will be your customers' primary point of contact and will work with them on all stages of integration, scaling, product expansion, and partnership management. You will be responsible for working directly with key stakeholders, from developers to executives, to help them create the applications that will empower businesses and consumers with their financial data. Responsibilities * Own the overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions. * Manage partnership, commercial, and technical initiatives; develop and implement strategies that increase existing and new product adoption, engagement, and growth at scale to drive revenue. * Lead key partnership initiatives, including ongoing checkpoints, quarterly business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction. * Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications. * Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute new growth opportunities with customers in support of the Sales team. * Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s. * Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers. Qualifications * 4-6 years of relationship management experience. * Experience managing customer portfolios in financial services or technology industries is a strong plus. * Ability to partner with Sales teams to drive successful outcomes for Plaid customers; previous deal experience strongly preferred. * Ability to collaborate closely with Plaid’s technical teams to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus * A strong business generalist with an acute product sense and ability to drive revenue growth * Ability to quickly understand new technologies and complex concepts * Ability to solve complex customer challenges through creative problem-solving and collaboration with cross-functional teamsInterest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity $98,496 - $134,784 a year Target base salary for this role is between $98,496 and $134,784 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here .

We partner with customers to help them build and scale the best applications on top of Plaid. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, the UK, and Europe. Founded in 2013, the company is headquartered in San Francisco and has offices in New York, Washington D.C., London, and Amsterdam.The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years.Plaid is looking for a customer-facing professional to manage and grow our client relationships with a portfolio of territory customers in our Fintech segment. Many of these customers are long-term partners and drive significant revenue for Plaid. The Account Manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients.The right candidate is naturally adept at building strong partnerships and has demonstrated success owning and growing customer relationships with strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers and cultivating senior stakeholder relationships; is deeply curious and solutions-oriented; and has demonstrated success working internally and cross-functionally to drive solutions for customers.You will be your customers' primary point of contact and will work with them on all stages of integration, scaling, product expansion, and partnership management. You will be responsible for working directly with key stakeholders, from developers to executives, to help them create the applications that will empower businesses and consumers with their financial data.Responsibilities * Own the overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions. * Manage partnership, commercial, and technical initiatives; develop and implement strategies that increase existing and new product adoption, engagement, and growth at scale to drive revenue. * Lead key partnership initiatives, including ongoing checkpoints, quarterly business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction. * Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications. * Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute new growth opportunities with customers in support of the Sales team. * Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s. * Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers.      Qualifications * 4-6 years of relationship management experience. * Experience managing customer portfolios in financial services or technology industries is a strong plus. * Ability to partner with Sales teams to drive successful outcomes for Plaid customers; previous deal experience strongly preferred. * Ability to collaborate closely with Plaid’s technical teams to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus * A strong business generalist with an acute product sense and ability to drive revenue growth * Ability to quickly understand new technologies and complex concepts * Ability to solve complex customer challenges through creative problem-solving and collaboration with cross-functional teamsInterest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity      $98,496 - $134,784 a yearTarget base salary for this role is between $98,496 and $134,784 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice here .

Account Manager - Fintech Territory Accounts - Plaid

We partner with customers to help them build and scale the best applications on top of Plaid. At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, the UK, and Europe. Founded in 2013, the company is headquartered in San Francisco and has offices in New York, Washington D.C., London, and Amsterdam.&lt;br&gt;&lt;br&gt;The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years.&lt;br&gt;&lt;br&gt;Plaid is looking for a customer-facing professional to manage and grow our client relationships with a portfolio of territory customers in our Fintech segment. Many of these customers are long-term partners and drive significant revenue for Plaid. The Account Manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients.&lt;br&gt;&lt;br&gt;The right candidate is naturally adept at building strong partnerships and has demonstrated success owning and growing customer relationships with strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers and cultivating senior stakeholder relationships; is deeply curious and solutions-oriented; and has demonstrated success working internally and cross-functionally to drive solutions for customers.&lt;br&gt;&lt;br&gt;You will be your customers' primary point of contact and will work with them on all stages of integration, scaling, product expansion, and partnership management. You will be responsible for working directly with key stakeholders, from developers to executives, to help them create the applications that will empower businesses and consumers with their financial data.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Own the overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions.&lt;/li&gt;&lt;li&gt;Manage partnership, commercial, and technical initiatives; develop and implement strategies that increase existing and new product adoption, engagement, and growth at scale to drive revenue.&lt;/li&gt;&lt;li&gt;Lead key partnership initiatives, including ongoing checkpoints, quarterly business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction.&lt;/li&gt;&lt;li&gt;Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications.&lt;/li&gt;&lt;li&gt;Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute new growth opportunities with customers in support of the Sales team.&lt;/li&gt;&lt;li&gt;Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s.&lt;/li&gt;&lt;li&gt;Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;4-6 years of relationship management experience. &lt;/li&gt;&lt;li&gt;Experience managing customer portfolios in financial services or technology industries is a strong plus.&lt;/li&gt;&lt;li&gt;Ability to partner with Sales teams to drive successful outcomes for Plaid customers; previous deal experience strongly preferred.&lt;/li&gt;&lt;li&gt;Ability to collaborate closely with Plaid’s technical teams to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus&lt;/li&gt;&lt;li&gt;A strong business generalist with an acute product sense and ability to drive revenue growth&lt;/li&gt;&lt;li&gt;Ability to quickly understand new technologies and complex concepts&lt;/li&gt;&lt;li&gt;Ability to solve complex customer challenges through creative problem-solving and collaboration with cross-functional teamsInterest in financial services and technical products; grit, enthusiasm, and a high degree of intellectual curiosity &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;$98,496 - $134,784 a year&lt;br&gt;&lt;br&gt;Target base salary for this role is between $98,496 and $134,784 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.&lt;br&gt;&lt;br&gt;Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!&lt;br&gt;&lt;br&gt;Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.&lt;br&gt;&lt;br&gt;Please review our Candidate Privacy Notice here .

Account Manager - Fintech Territory Accounts

You should have 6-10 years in HR roles, strong relationship-building skills, a detail-oriented approach, UK market knowledge, and excitement for start-ups. HRBP experience is a plus.

You will drive people programs, coach leaders, manage recruitment, partner on strategies, support change management, and use data to enhance team performance in Europe.

People, HR & Administration

Business, Operations & Strategy

London

We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo,SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The People team is responsible for ensuring team and organisational success through attracting, growing and retaining the best talent for Plaid. This person will be a Part of the People Experience team supporting the Europe business by mainly interfacing with European leadership. This role will support the new Head of Europe with establishing a set of key people priorities and will support the Europe leadership team in hiring, developing and retaining the talent to enable the business to accomplish its goals. This person will sit on and support the European Leadership team. As Europe grows, this role will continue to expand. Responsibilities * Support Plaid Europe leadership in driving business outcomes for the organisation * Drive and champion people programmes with various functional teams * Partner with Head of Europe to build People strategies for the Europe team * Coach Europe Leaders on management, team development, hiring, and employee issues * Maintain feedback loop between the business and various People Centres of Excellence * Partner with People and Organisational Development team to design solutions specific to Europe’s needs that aligns with Plaid’s global People initiatives * Partner with our People Analytics team to identify data that will inform and influence Europe leadership team as needed * Manage the full cycle of recruiting candidates from sourcing through close with direct ownership for the growth of Europe * Work with our Europe leadership team and the recruiting team to build process and implement best practices to enable hiring top talent locally in the European market * Keep our hiring bar high and be a talent consultant to both candidates and hiring managers * Lead and support change management initiatives including organisational restructuring, process improvements and cultural transformation. Provide guidance and tools to leaders to effectively manage change within their teams Qualifications * 6-10 years of experience in an HR Generalist/HRBP role * Experience in designing & executing people team programs * Strong relationship-building, consultative and influencing skills; and exceptional interpersonal skills * A high degree of judgement and discretion, adaptability, strong problem-solving skills * Ability to work independently and with a team with a strong initiative to manage high volume workflow. * Demonstrated ability to perform detail-oriented work with a high level of accuracy. * Excellent written and verbal communication skills. * Solid program management and multi-tasking skills. * Deep knowledge of the UK talent market * Excitement to work at a start-up and to contribute to building and iterating on existing processes * [Nice to have] Experience being the HR lead at a start-up * [Nice to have] HRBP experience at a larger organisation Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here .

We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo,SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.The People team is responsible for ensuring team and organisational success through attracting, growing and retaining the best talent for Plaid.This person will be a Part of the People Experience team supporting the Europe business by mainly interfacing with European leadership.This role will support the new Head of Europe with establishing a set of key people priorities and will support the Europe leadership team in hiring, developing and retaining the talent to enable the business to accomplish its goals.This person will sit on and support the European Leadership team. As Europe grows, this role will continue to expand.Responsibilities * Support Plaid Europe leadership in driving business outcomes for the organisation * Drive and champion people programmes with various functional teams * Partner with Head of Europe to build People strategies for the Europe team * Coach Europe Leaders on management, team development, hiring, and employee issues * Maintain feedback loop between the business and various People Centres of Excellence * Partner with People and Organisational Development team to design solutions specific to Europe’s needs that aligns with Plaid’s global People initiatives * Partner with our People Analytics team to identify data that will inform and influence Europe leadership team as needed * Manage the full cycle of recruiting candidates from sourcing through close with direct ownership for the growth of Europe * Work with our Europe leadership team and the recruiting team to build process and implement best practices to enable hiring top talent locally in the European market * Keep our hiring bar high and be a talent consultant to both candidates and hiring managers * Lead and support change management initiatives including organisational restructuring, process improvements and cultural transformation. Provide guidance and tools to leaders to effectively manage change within their teams      Qualifications * 6-10 years of experience in an HR Generalist/HRBP role * Experience in designing & executing people team programs * Strong relationship-building, consultative and influencing skills; and exceptional interpersonal skills * A high degree of judgement and discretion, adaptability, strong problem-solving skills * Ability to work independently and with a team with a strong initiative to manage high volume workflow. * Demonstrated ability to perform detail-oriented work with a high level of accuracy. * Excellent written and verbal communication skills. * Solid program management and multi-tasking skills. * Deep knowledge of the UK talent market * Excitement to work at a start-up and to contribute to building and iterating on existing processes * [Nice to have] Experience being the HR lead at a start-up * [Nice to have] HRBP experience at a larger organisation      Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.Please review our Candidate Privacy Notice here .

Europe People Lead - Plaid

We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo,SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.&lt;br&gt;&lt;br&gt;The People team is responsible for ensuring team and organisational success through attracting, growing and retaining the best talent for Plaid.&lt;br&gt;&lt;br&gt;This person will be a Part of the People Experience team supporting the Europe business by mainly interfacing with European leadership.&lt;br&gt;&lt;br&gt;This role will support the new Head of Europe with establishing a set of key people priorities and will support the Europe leadership team in hiring, developing and retaining the talent to enable the business to accomplish its goals.&lt;br&gt;&lt;br&gt;This person will sit on and support the European Leadership team. As Europe grows, this role will continue to expand.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Support Plaid Europe leadership in driving business outcomes for the organisation &lt;/li&gt;&lt;li&gt;Drive and champion people programmes with various functional teams&lt;/li&gt;&lt;li&gt;Partner with Head of Europe to build People strategies for the Europe team&lt;/li&gt;&lt;li&gt;Coach Europe Leaders on management, team development, hiring, and employee issues&lt;/li&gt;&lt;li&gt;Maintain feedback loop between the business and various People Centres of Excellence&lt;/li&gt;&lt;li&gt;Partner with People and Organisational Development team to design solutions specific to Europe’s needs that aligns with Plaid’s global People initiatives&lt;/li&gt;&lt;li&gt;Partner with our People Analytics team to identify data that will inform and influence Europe leadership team as needed&lt;/li&gt;&lt;li&gt;Manage the full cycle of recruiting candidates from sourcing through close with direct ownership for the growth of Europe&lt;/li&gt;&lt;li&gt;Work with our Europe leadership team and the recruiting team to build process and implement best practices to enable hiring top talent locally in the European market&lt;/li&gt;&lt;li&gt;Keep our hiring bar high and be a talent consultant to both candidates and hiring managers&lt;/li&gt;&lt;li&gt;Lead and support change management initiatives including organisational restructuring, process improvements and cultural transformation. Provide guidance and tools to leaders to effectively manage change within their teams&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;6-10 years of experience in an HR Generalist/HRBP role&lt;/li&gt;&lt;li&gt;Experience in designing &amp;amp; executing people team programs&lt;/li&gt;&lt;li&gt;Strong relationship-building, consultative and influencing skills; and exceptional interpersonal skills&lt;/li&gt;&lt;li&gt;A high degree of judgement and discretion, adaptability, strong problem-solving skills&lt;/li&gt;&lt;li&gt;Ability to work independently and with a team with a strong initiative to manage high volume workflow.&lt;/li&gt;&lt;li&gt;Demonstrated ability to perform detail-oriented work with a high level of accuracy.&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;&lt;li&gt;Solid program management and multi-tasking skills.&lt;/li&gt;&lt;li&gt;Deep knowledge of the UK talent market&lt;/li&gt;&lt;li&gt;Excitement to work at a start-up and to contribute to building and iterating on existing processes&lt;/li&gt;&lt;li&gt;[Nice to have] Experience being the HR lead at a start-up &lt;/li&gt;&lt;li&gt;[Nice to have] HRBP experience at a larger organisation &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!&lt;br&gt;&lt;br&gt;Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.&lt;br&gt;&lt;br&gt;Please review our Candidate Privacy Notice here .

Plaid

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