Large

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

Finance

You need 8+ years in UX, a strong portfolio, experience in agile environments, generative/evaluative research skills, and expertise in accessibility, SaaS, and AI-driven products.

You will lead UX initiatives, conduct research, mentor team members, design patterns, integrate AI, collaborate with teams, and present insights to stakeholders in an agile environment.

London

<div><h2 class="jobSectionHeader">Description</h2>
<div>
The Business

At Willis Towers Watson, we help clients align their talent and rewards strategy with their business strategy to achieve long-term success. We rely on data, analytics and experience to pinpoint the talent and workforce needs that are vital to their overall performance. We develop strategies and design and implement programs that address these needs, drive higher performance and ensure the right return on their investment in people. Backed by industry-leading technology, global workforce data, research and insights, we help our clients quickly transform ideas into action.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Role Overview

We design and deliver software that creates meaningful employee experiences that inspire and engage people, driving behavior change and business success. As a Principal UX Lead on our user experience team, you will shape the strategic direction and core functionality of Embark, our software focused on delivering HR communications to employees in a personalized and effective way. Whether it be benefits information, wellness initiatives or understanding the value of their total rewards, we help employees understand how information from HR impacts them and their families. We also help HR teams draw the connections between communication initiatives and employee behavior change so they can see the real impact of their work. This role combines hands-on UX design leadership with expert-level UX research skills, requiring deep experience collaborating with product and engineering teams in a fast-paced agile environment. The ideal candidate brings deep expertise in user experience processes, strong facilitation skills, and a passion for emerging technologies including AI-driven experiences. This is a fully remote position working with a distributed global team. 


Key Responsibilities

UX Process Leadership
<ul>
<li>Lead complex UX initiatives from concept through delivery, facilitating working sessions with stakeholders to define personas, journey maps, and user flows</li>
<li>Partner with product management in prioritization and roadmapping discussions to ensure user-centered decision making</li>
<li>Design information architecture and interaction patterns that scale across the platform</li>
<li>Provide mentorship and guidance to global UX team members, helping them grow while ensuring consistent quality across deliverables</li>
</ul>
Research &amp; Validation
<ul>
<li>Lead quick-turn UX research studies encompassing both generative and evaluative research with HR leaders and employees</li>
<li>Design and oversee mixed-method research including user interviews, usability testing, and quantitative studies</li>
<li>Drive innovation in research operations through AI-powered tools and methodologies</li>
<li>Synthesize research insights into actionable recommendations for product strategy</li>
</ul>
AI &amp; Innovation
<ul>
<li>Design and champion innovative generative AI UX design patterns</li>
<li>Partner with technical teams to ensure responsible and effective integration of AI capabilities</li>
<li>Champion innovative approaches to research operations leveraging AI technology</li>
</ul>
Cross-functional Collaboration
<ul>
<li>Drive effective collaboration with product and engineering teams in a fast-paced agile environment, ensuring design solutions balance user needs with technical feasibility</li>
<li>Participate actively in agile ceremonies and technical discussions</li>
<li>Partner with offshore designers to develop detailed design solutions</li>
<li>Present research insights and design recommendations to stakeholders at all levels</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
Required Qualifications
<ul>
<li>8+ years of UX design and research experience</li>
<li>Strong portfolio demonstrating strategic thinking and complex problem-solving</li>
<li>Proven experience facilitating stakeholder workshops and leading UX processes</li>
<li>Demonstrated expertise in both generative and evaluative research methodologies</li>
<li>Extensive experience leading UX in agile environments</li>
<li>Proven track record of collaborating with technical teams to ship complex enterprise software</li>
<li>Strong understanding of technical constraints and ability to balance user needs with system capabilities</li>
<li>Proficiency with Figma and modern design tools</li>
<li>Experience mentoring other designers and providing constructive feedback</li>
<li>Excellent communication and presentation skills</li>
<li>Demonstrated experience implementing accessibility best practices in UX design</li></ul> 


Preferred Qualifications
<ul>
<li>Experience with AI-driven products and research operations</li>
<li>Background in complex SaaS products within regulated industries</li>
<li>Familiarity with content management platforms</li>
<li>Experience with content development for enterprise-grade websites</li>
<li>Track record of presenting to and working with executive stakeholders</li>
<li>Experience working with distributed global teams</li>
<li>Deep understanding of WCAG guidelines and accessibility regulations</li>
<li>Passion for inclusive design and accessibility advocacy</li>
</ul>
Impact In this role, you'll shape how employees at organizations worldwide access and engage with critical HR information. Success means defining scalable, user-centered solutions validated through rigorous research, ultimately enhancing the experience for hundreds of thousands of users while helping HR teams achieve their strategic goals. 


Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, and performance in the role.

Compensation

The base salary compensation range being offered for this role is $115,000- $125,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
<ul>
<li>Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li>Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off</li>
<li>Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).</li></ul> 


We&rsquo;re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</div></div>

Description

The Business

At Willis Towers Watson, we help clients align their talent and rewards strategy with their business strategy to achieve long-term success. We rely on data, analytics and experience to pinpoint the talent and workforce needs that are vital to their overall performance. We develop strategies and design and implement programs that address these needs, drive higher performance and ensure the right return on their investment in people. Backed by industry-leading technology, global workforce data, research and insights, we help our clients quickly transform ideas into action.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Role Overview

We design and deliver software that creates meaningful employee experiences that inspire and engage people, driving behavior change and business success. As a Principal UX Lead on our user experience team, you will shape the strategic direction and core functionality of Embark, our software focused on delivering HR communications to employees in a personalized and effective way. Whether it be benefits information, wellness initiatives or understanding the value of their total rewards, we help employees understand how information from HR impacts them and their families. We also help HR teams draw the connections between communication initiatives and employee behavior change so they can see the real impact of their work. This role combines hands-on UX design leadership with expert-level UX research skills, requiring deep experience collaborating with product and engineering teams in a fast-paced agile environment. The ideal candidate brings deep expertise in user experience processes, strong facilitation skills, and a passion for emerging technologies including AI-driven experiences. This is a fully remote position working with a distributed global team.


Key Responsibilities

UX Process Leadership

Lead complex UX initiatives from concept through delivery, facilitating working sessions with stakeholders to define personas, journey maps, and user flows
Partner with product management in prioritization and roadmapping discussions to ensure user-centered decision making
Design information architecture and interaction patterns that scale across the platform
Provide mentorship and guidance to global UX team members, helping them grow while ensuring consistent quality across deliverables

Research & Validation

Lead quick-turn UX research studies encompassing both generative and evaluative research with HR leaders and employees
Design and oversee mixed-method research including user interviews, usability testing, and quantitative studies
Drive innovation in research operations through AI-powered tools and methodologies
Synthesize research insights into actionable recommendations for product strategy

AI & Innovation

Design and champion innovative generative AI UX design patterns
Partner with technical teams to ensure responsible and effective integration of AI capabilities
Champion innovative approaches to research operations leveraging AI technology

Cross-functional Collaboration

Drive effective collaboration with product and engineering teams in a fast-paced agile environment, ensuring design solutions balance user needs with technical feasibility
Participate actively in agile ceremonies and technical discussions
Partner with offshore designers to develop detailed design solutions
Present research insights and design recommendations to stakeholders at all levels
Qualifications

Required Qualifications

8+ years of UX design and research experience
Strong portfolio demonstrating strategic thinking and complex problem-solving
Proven experience facilitating stakeholder workshops and leading UX processes
Demonstrated expertise in both generative and evaluative research methodologies
Extensive experience leading UX in agile environments
Proven track record of collaborating with technical teams to ship complex enterprise software
Strong understanding of technical constraints and ability to balance user needs with system capabilities
Proficiency with Figma and modern design tools
Experience mentoring other designers and providing constructive feedback
Excellent communication and presentation skills
Demonstrated experience implementing accessibility best practices in UX design


Preferred Qualifications

Experience with AI-driven products and research operations
Background in complex SaaS products within regulated industries
Familiarity with content management platforms
Experience with content development for enterprise-grade websites
Track record of presenting to and working with executive stakeholders
Experience working with distributed global teams
Deep understanding of WCAG guidelines and accessibility regulations
Passion for inclusive design and accessibility advocacy

Impact In this role, you'll shape how employees at organizations worldwide access and engage with critical HR information. Success means defining scalable, user-centered solutions validated through rigorous research, ultimately enhancing the experience for hundreds of thousands of users while helping HR teams achieve their strategic goals.


Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, and performance in the role.

Compensation

The base salary compensation range being offered for this role is $115,000- $125,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).


We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Principal UX Architect – Employee Experience - WTW

United Kingdom

Germany

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Principal UX Architect – Employee Experience

You need a high school diploma, tech skills in Excel/R/Python, 2 years of risk modeling experience, strong communication, project management, leadership, and customer relationship skills.

You will develop risk evaluation tools, conduct quantitative analyses, create reports, train colleagues, manage client projects, and research industry trends related to terrorism and political violence.

Data

Research & Development

San Francisco

<div><h2 class="jobSectionHeader">Description</h2>
<div>
Associate &ndash; Terrorism &amp; Political Violence Analytics

This role is for a risk modelling professional ready to develop and promote specialist analytical tools to assist WTW clients in identifying and evaluating their exposure to crisis risks. This role would involve partnering with WTW&rsquo;s Risk &amp; Analytics team to develop and promote new and existing tools, providing expertise and thought leadership to Terrorism &amp; Political Violence clients.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role
<ul>
<li>Develop and promote analytical tools for evaluating the risk and potential severity to Terrorism and Political Violence events</li>
<li>Deploy quantitative risk analysis to assess and evaluate client risk to support sales and placement opportunities</li>
<li>Leverage data visualization tools to create dynamic reports and presentations for internal and external stakeholders.</li>
<li>Participate in regular client and underwriter meetings, including client business travel where required</li>
<li>Provide training to WTW colleagues on current tools</li>
<li>Work with colleagues from around WTW&rsquo;s global network to assist with cross-selling opportunities</li>
<li>Produce and manage new client projects specific to the deployment of analytics</li>
<li>Develop and maintain knowledge of relevant products and services offered by WTW</li>
<li>Research and write thought leadership on risk identification and analytical capabilities.</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
The Requirements
<ul>
<li>High School Diploma required; Bachelor&rsquo;s Degree preferred</li>
<li>Technology acumen &ndash; ability to utilize excel and work in R/Python programming for risk modeling and data analysis.</li>
<li>2 years of practical Experience with risk modeling tools, such as Moody&rsquo;s RMS Risk Modeler and Verisk's Touchstone for exposure analysis, loss estimation, and portfolio risk assessment.</li>
<li>Familiarity with analytics platforms (e.g. Power BI, GIS) and ability to collaborate with technical teams to implement and deploy solutions.</li>
<li>Strong presentation skills (written and verbal); ability to drive complex conversations and engage at executive level.</li>
<li>Relationship management and customer focus; ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs;</li>
<li>Business acumen: knowledge of strategy, tactics and solutions for the client.</li>
<li>Project Management; ability to drive end to end oversight of large, complex, ambiguous or multi-dimensional projects.</li>
<li>Receptive to feedback; critical thinking and problem-solving skills; high adaptability</li>
<li>Strong leadership skills; provides encouragement, takes control of team projects, leads key work areas and collaborates with others. Provides clear guidance to ensure others fulfil roles effectively.</li>
</ul>
Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The [hourly rate] or [base salary compensation range] being offered for this role is $90,000-$110,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
<ul>
<li>Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li>Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off</li>
<li>Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.</li>
</ul>
EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</div></div>

Description

Associate – Terrorism & Political Violence Analytics

This role is for a risk modelling professional ready to develop and promote specialist analytical tools to assist WTW clients in identifying and evaluating their exposure to crisis risks. This role would involve partnering with WTW’s Risk & Analytics team to develop and promote new and existing tools, providing expertise and thought leadership to Terrorism & Political Violence clients.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Develop and promote analytical tools for evaluating the risk and potential severity to Terrorism and Political Violence events
Deploy quantitative risk analysis to assess and evaluate client risk to support sales and placement opportunities
Leverage data visualization tools to create dynamic reports and presentations for internal and external stakeholders.
Participate in regular client and underwriter meetings, including client business travel where required
Provide training to WTW colleagues on current tools
Work with colleagues from around WTW’s global network to assist with cross-selling opportunities
Produce and manage new client projects specific to the deployment of analytics
Develop and maintain knowledge of relevant products and services offered by WTW
Research and write thought leadership on risk identification and analytical capabilities.
Qualifications

The Requirements

High School Diploma required; Bachelor’s Degree preferred
Technology acumen – ability to utilize excel and work in R/Python programming for risk modeling and data analysis.
2 years of practical Experience with risk modeling tools, such as Moody’s RMS Risk Modeler and Verisk's Touchstone for exposure analysis, loss estimation, and portfolio risk assessment.
Familiarity with analytics platforms (e.g. Power BI, GIS) and ability to collaborate with technical teams to implement and deploy solutions.
Strong presentation skills (written and verbal); ability to drive complex conversations and engage at executive level.
Relationship management and customer focus; ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs;
Business acumen: knowledge of strategy, tactics and solutions for the client.
Project Management; ability to drive end to end oversight of large, complex, ambiguous or multi-dimensional projects.
Receptive to feedback; critical thinking and problem-solving skills; high adaptability
Strong leadership skills; provides encouragement, takes control of team projects, leads key work areas and collaborates with others. Provides clear guidance to ensure others fulfil roles effectively.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The [hourly rate] or [base salary compensation range] being offered for this role is $90,000-$110,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Terrorism and Political Violence Analytics - WTW

Terrorism and Political Violence Analytics

You need 3-5 years in project management, learning/development experience, proficiency in Office apps, strong communication and teamwork skills, and a growth mindset. Flexibility for UK/US hours is essential.

You will manage projects, support induction programs, track sessions, collaborate with stakeholders, monitor progress, create tools, coordinate schedules, and communicate with internal teams.

People, HR & Administration

Business, Operations & Strategy

Indiana

<div><h2 class="jobSectionHeader">Description</h2>
<div>
About the Talent, Development &amp; Engagement Team: Our global team, situated within the HR function, is dedicated to enhancing the colleague experience through best practices in development, performance and talent management. We prioritize an enhanced listening strategy to measure our impact. Our pillars encompass Learning &amp; Development, Leadership Development, Colleague Experience/Engagement, Performance &amp; Career Management, and Talent Management.

About the Role:

Project management
<ul>
<li>Support the development, implementation and monitoring of leader and manager induction programs</li>
<li>Schedule and track leader and manager sessions</li>
<li>Collaborate and communicate effectively and efficiently with a variety of stakeholders within TDE, HR and the wider organization to build manager and leadership development communication and project plans. Translate business needs into comprehensive project plans including objectives, timelines, and milestones to maintain momentum on tasks and related projects</li>
<li>Monitor progress of project, escalating and mitigating project risks and issues. Create accountability structures for project team and managing projects towards deadlines. Facilitate project team meetings as required</li>
<li>Leverage technology, including LMS administration, to enable transparency and create communication channels to drive successful projects and outcomes</li>
<li>Create program management tools (i.e. Excel program plans) that help deliver the programs on schedule, ensuring progress against established objectives, budget, and timelines</li>
<li>Support the creation and coordination of program surveys, including the creation of a results dashboard</li>
<li>Coordinate, plan and schedule program sessions for different time zones, to include identifying audiences, agendas, prework materials, prep-work/meetings, dry-runs and distributing invitations</li>
<li>Communicate to internal stakeholders through replying to questions, updating intranet pages, and maintaining talent and development resources</li>
</ul></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
Requirements:
<ul>
<li>3-5 years of Project Management experience required. Learning, development, design, and delivery experience strongly preferred</li>
<li>Proficient with Microsoft Word, Excel and PowerPoint</li>
<li>Learning or leadership development background</li>
<li>Growth mindset, problem-solving abilities and strong organizational skills</li>
<li>Personal resilience and self-awareness of the impacts of change</li>
<li>Strong communication skills and (internal) Client Focus</li>
<li>Effective collaboration and teamwork skills</li>
<li>A desire to contribute towards an inclusive team atmosphere and organizational culture</li>
<li>Amenable to be assigned to UK or US working hours</li>
</ul>
WTW is an Equal Opportunity Employer</div></div>

Description

About the Talent, Development & Engagement Team: Our global team, situated within the HR function, is dedicated to enhancing the colleague experience through best practices in development, performance and talent management. We prioritize an enhanced listening strategy to measure our impact. Our pillars encompass Learning & Development, Leadership Development, Colleague Experience/Engagement, Performance & Career Management, and Talent Management.

About the Role:

Project management

Support the development, implementation and monitoring of leader and manager induction programs
Schedule and track leader and manager sessions
Collaborate and communicate effectively and efficiently with a variety of stakeholders within TDE, HR and the wider organization to build manager and leadership development communication and project plans. Translate business needs into comprehensive project plans including objectives, timelines, and milestones to maintain momentum on tasks and related projects
Monitor progress of project, escalating and mitigating project risks and issues. Create accountability structures for project team and managing projects towards deadlines. Facilitate project team meetings as required
Leverage technology, including LMS administration, to enable transparency and create communication channels to drive successful projects and outcomes
Create program management tools (i.e. Excel program plans) that help deliver the programs on schedule, ensuring progress against established objectives, budget, and timelines
Support the creation and coordination of program surveys, including the creation of a results dashboard
Coordinate, plan and schedule program sessions for different time zones, to include identifying audiences, agendas, prework materials, prep-work/meetings, dry-runs and distributing invitations
Communicate to internal stakeholders through replying to questions, updating intranet pages, and maintaining talent and development resources
Qualifications

Requirements:

3-5 years of Project Management experience required. Learning, development, design, and delivery experience strongly preferred
Proficient with Microsoft Word, Excel and PowerPoint
Learning or leadership development background
Growth mindset, problem-solving abilities and strong organizational skills
Personal resilience and self-awareness of the impacts of change
Strong communication skills and (internal) Client Focus
Effective collaboration and teamwork skills
A desire to contribute towards an inclusive team atmosphere and organizational culture
Amenable to be assigned to UK or US working hours

WTW is an Equal Opportunity Employer

HR Project Manager (Learning & Development) - WTW

HR Project Manager (Learning & Development)

You need 15+ years in WRC consulting, strong analytic and project management skills, excellent communication, client relationship expertise, and mentoring abilities, plus proficiency in MS Office tools.

You will lead client projects, oversee complex engagements, generate new business, build client relationships, provide strategic consulting, mentor staff, and enhance WTW's brand visibility.

Consulting

Atlanta

<div><h2 class="jobSectionHeader">Description</h2>
<div>
As a Senior Director in our Work, Rewards and Careers practice, you will be primarily responsible for leading and partnering with colleagues to sell and deliver client engagements with a wide range of clients across industry sectors. In this capacity, you will act as a coach and mentor for consultants and analysts.

The scope of our projects ranges from those focused solely on broad-based rewards, careers and talent management to those involving other lines of business such as M&amp;A due diligence and integration, total rewards strategy design and optimization assessments.

Our work spans a wide variety of disciplines, including:
<ul>
<li>Rewards:</li>
<li>Rewards strategy</li>
<li>Competitive compensation analyses</li>
<li>Base salary program design</li>
<li>Annual and sales incentive program design</li>
<li>Pay equity and pay fairness assessments</li>
<li>Careers and Work</li>
<li>Job levelling and architecture</li>
<li>Competency and skills frameworks</li>
<li>Role profiles</li>
<li>Performance management</li>
<li>Workforce analytics and planning</li>
<li>Functional/organization structure design</li>
<li>Career philosophy/strategy</li>
</ul>
You will also participate in and contribute to activities that support continued revenue growth of the Work &amp; Rewards line of business and WTW overall. These activities may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, and participating in our firm&rsquo;s industry and/or topical teams.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Some of your main responsibilities will include:
<ul>
<li>Serving as the lead WRC Consultant on client projects, guiding your WTW teams to develop of the appropriate strategies and programs which align with the clients&rsquo; overall human capital strategy and support their business and talent objectives.</li>
<li>Overseeing the delivery of multiple and complex project engagements in a way that ensures profitable revenue for WTW, associate engagement and development and high client satisfaction.</li>
<li>Leading the generation of new business by facilitating regular pipeline management activities and discovery discussions with prospects and developing / delivering proposals.</li>
<li>Establishing collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW&rsquo;s relationship into new service areas.</li>
<li>Thinking strategically in partnering with clients to pioneer unique approaches to solving their business problems and leveraging our digital solutions to deliver the work and enable the client solution on an ongoing basis</li>
<li>Providing high quality consulting advice, accurate technical content and engaging deliverables to senior leaders in client companies.</li>
<li>Using highly effective written and spoken communications to deliver detailed findings, analyses and recommendations to senior leaders of client organizations.</li>
<li>Leveraging to and managing the work of project managers and junior staff, providing coaching and on-going feedback.</li>
<li>Demonstrating leadership ability by effectively mentoring consultants and analysts.</li>
<li>Serving as a positive role model of WTW values and contribute to building an employer of choice culture of top performing associates committed to client satisfaction, teamwork and excellence in all that is done.</li>
<li>Contributing to the development of new tools and approaches.</li>
<li>Contributing to the external visibility of WTW&rsquo;s brand through intellectual capital generation, drafting articles, and attending and speaking at relevant conferences.</li></ul> 

</div>
<h2 class="jobSectionHeader">Qualifications</h2>
<div>
The Requirements
<ul>
<li>A minimum of 15 years of design-orientated experience focused on one or more WRC disciplines in consulting or highly consultative corporate environments.</li>
<li>Significant knowledge and understanding of rewards programs and processes.</li>
<li>Excellent analytical skills both in terms of using analysis of quantitative and qualitative information to diagnose and resolve complex issues.</li>
<li>Creative, analytical and results-driven orientation, demonstrated through the ability to draw conclusions, themes, and trends from data analysis and communicate results effectively.</li>
<li>Strong project management capabilities, with the ability to manage both our internal teams and coordinate with our client partners.</li>
<li>Highly developed executive presence with excellent and persuasive oral and written communication skills.</li>
<li>Strong client relationship skills: the ability to influence management and the ability to work across all levels of an organization.</li>
<li>Proven ability to effectively sell and solve client issues and lead and develop teams of high performing consulting professionals.</li>
<li>Mentoring/coaching skills.</li>
<li>Working knowledge of Excel, MS PowerPoint, MS Project, MS Word.</li></ul> 


Compensation

The base salary compensation range being offered for this role is 239,000-358,000USD per year. This role is also eligible for an annual short-term incentive bonus. 

<ul>
<li>Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li>Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off</li>
<li>Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.</li></ul> 


EOE, including disability/vets 


This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.</div></div>

Description

As a Senior Director in our Work, Rewards and Careers practice, you will be primarily responsible for leading and partnering with colleagues to sell and deliver client engagements with a wide range of clients across industry sectors. In this capacity, you will act as a coach and mentor for consultants and analysts.

The scope of our projects ranges from those focused solely on broad-based rewards, careers and talent management to those involving other lines of business such as M&A due diligence and integration, total rewards strategy design and optimization assessments.

Our work spans a wide variety of disciplines, including:

Rewards:
Rewards strategy
Competitive compensation analyses
Base salary program design
Annual and sales incentive program design
Pay equity and pay fairness assessments
Careers and Work
Job levelling and architecture
Competency and skills frameworks
Role profiles
Performance management
Workforce analytics and planning
Functional/organization structure design
Career philosophy/strategy

You will also participate in and contribute to activities that support continued revenue growth of the Work & Rewards line of business and WTW overall. These activities may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, and participating in our firm’s industry and/or topical teams.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Some of your main responsibilities will include:

Serving as the lead WRC Consultant on client projects, guiding your WTW teams to develop of the appropriate strategies and programs which align with the clients’ overall human capital strategy and support their business and talent objectives.
Overseeing the delivery of multiple and complex project engagements in a way that ensures profitable revenue for WTW, associate engagement and development and high client satisfaction.
Leading the generation of new business by facilitating regular pipeline management activities and discovery discussions with prospects and developing / delivering proposals.
Establishing collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW’s relationship into new service areas.
Thinking strategically in partnering with clients to pioneer unique approaches to solving their business problems and leveraging our digital solutions to deliver the work and enable the client solution on an ongoing basis
Providing high quality consulting advice, accurate technical content and engaging deliverables to senior leaders in client companies.
Using highly effective written and spoken communications to deliver detailed findings, analyses and recommendations to senior leaders of client organizations.
Leveraging to and managing the work of project managers and junior staff, providing coaching and on-going feedback.
Demonstrating leadership ability by effectively mentoring consultants and analysts.
Serving as a positive role model of WTW values and contribute to building an employer of choice culture of top performing associates committed to client satisfaction, teamwork and excellence in all that is done.
Contributing to the development of new tools and approaches.
Contributing to the external visibility of WTW’s brand through intellectual capital generation, drafting articles, and attending and speaking at relevant conferences.


Qualifications

The Requirements

A minimum of 15 years of design-orientated experience focused on one or more WRC disciplines in consulting or highly consultative corporate environments.
Significant knowledge and understanding of rewards programs and processes.
Excellent analytical skills both in terms of using analysis of quantitative and qualitative information to diagnose and resolve complex issues.
Creative, analytical and results-driven orientation, demonstrated through the ability to draw conclusions, themes, and trends from data analysis and communicate results effectively.
Strong project management capabilities, with the ability to manage both our internal teams and coordinate with our client partners.
Highly developed executive presence with excellent and persuasive oral and written communication skills.
Strong client relationship skills: the ability to influence management and the ability to work across all levels of an organization.
Proven ability to effectively sell and solve client issues and lead and develop teams of high performing consulting professionals.
Mentoring/coaching skills.
Working knowledge of Excel, MS PowerPoint, MS Project, MS Word.


Compensation

The base salary compensation range being offered for this role is 239,000-358,000USD per year. This role is also eligible for an annual short-term incentive bonus.


Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.


EOE, including disability/vets


This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Senior Director, Work, Rewards, & Careers - WTW

Senior Director, Work, Rewards, & Careers

You need a growth mindset, strong communication, project management skills, call center experience, stakeholder engagement ability, and a knack for continuous improvement and operational change.

You will optimize operations, develop KPIs, enhance training, manage staffing needs, drive performance alignment, and assess technology solutions for efficiency and compliance.

Customer Relations

Phoenix

<div><h2 class="jobSectionHeader">Description</h2>
<div>
The purpose of this role is to improve, change and transform existing Via Benefits Business service center operations. The Director, Performance Excellence will bring to life our vision to improve participant member experience by enabling business operations transformation, building benefit advisor and customer service capabilities, simplifying our service delivery model, and improving operational efficiency and work excellence. 
 
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Job Summary 
 
Operations Management/Operational Effectiveness/Quality Monitoring
<ul>
<li>Optimize service delivery operations, structure, and resource strategy (seasonal vs. fulltime leverage ratios) to manage capacity, smooth out hiring peaks/valleys for phone-based agents and offline support groups.</li>
<li>Plan, support and review the performance of the Enrollment and Flex/Service pods identifying development needs for individual colleague roles and teams.</li>
<li>Partner with Strategic Operations to develop KPIs and performance standards by role and team that align with strategic vision.</li>
<li>Work closely with Strategic Operations to embed operational excellence (frameworks, tools, practices, etc.) across the business to help improve service delivery, reduce cost and improve capability.</li>
<li>Contribute to offboarding seasonal staff activities annually per employment terms and conditions on schedule to minimize company risks.</li></ul> 


Training
<ul>
<li>Leverage frameworks and content from the WTW TD&amp;E CoE and WeDo Function to develop learning and development charter to expand focus from solely preparing for AEP readiness to include broader career development of agents, customer service and line managers.</li>
<li>Expand capability learning objectives to include skill sets that improve utilization, create transferable skills sets and colleague career path opportunities, that allow us to be more efficient with fewer headcount.</li>
<li>Improve delivery model and efficiency of training administration and improve licensing success rates.</li>
<li>Build line manager capabilities through curated core curriculum manager effectiveness trainings leveraging WTW TD&amp;E CoE subject matter experts and centralized LMS offerings.</li>
<li>Identify bespoke requirements not met by the enterprise and propose recommendations and seek approvals to address gaps.</li></ul> 


Knowledge Management/Info Source (assume Line Manager responsibility for 3 direct reports)
<ul>
<li>Assess future state of these groups considering how can we leverage technology and people to optimize consistency, efficiency, and compliance of phone-based agents.</li>
<li>Develop straw model for stakeholder consideration.</li></ul> 


Performance Management
<ul>
<li>Implement performance expectations across all operations through annual goal setting, performance assessment and performance management e.g., consequence management for outcomes leveraging WTW pay for performance management construct and HR Cloud Career and Performance platform in partnership with HR Talent Advisory and Employee Relations CoE.</li>
<li>Partners with operations leadership teams to create alignment on performance management strategies, ensuring consistency and effectiveness across a remote workforce and multiple teams.</li>
<li>Collaborates with operations leadership to drive collective performance, aligning strategies and initiatives to enhance team outcomes and overall business success</li></ul><div> 
</div></div><h2 class="jobSectionHeader">Qualifications</h2>
<div>
What is important to us?
<ul>
<li>A growth mindset as evidenced by the ability to support organizational design and implementation of continuous improvement of operational efficiency measures.</li>
<li>Be a role model for championing change leadership and delivery execution.</li>
<li>A strong communicator that can effectively gather, synthesize, and convey information via oral presentation and in writing.</li>
<li>Demonstration of project management competency.</li>
</ul>
Experience and Competencies
<ul>
<li>Experience in a call center or similar high transaction operations business preferred.</li>
<li>Proven ability to anticipate, shape and influence continuous improvement solutions, transforming an operations business model with dispersed service centers.</li>
<li>Stakeholder engagement to deliver operational excellence and business transformation.</li>
<li>Operations and systems business acumen, ability to delegate and work through others to implement operational change and continuous improvement.</li>
<li>Demonstration of learning agility and problem solving.</li>
<li>Demonstration of solid program and project management skills to deliver results.</li></ul> 


Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is $80,000 to $120,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
<ul>
<li>Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li>Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off</li>
<li>Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.</li>
</ul>
EOE, including disability/vets</div></div>

Description

The purpose of this role is to improve, change and transform existing Via Benefits Business service center operations. The Director, Performance Excellence will bring to life our vision to improve participant member experience by enabling business operations transformation, building benefit advisor and customer service capabilities, simplifying our service delivery model, and improving operational efficiency and work excellence.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Job Summary

Operations Management/Operational Effectiveness/Quality Monitoring

Optimize service delivery operations, structure, and resource strategy (seasonal vs. fulltime leverage ratios) to manage capacity, smooth out hiring peaks/valleys for phone-based agents and offline support groups.
Plan, support and review the performance of the Enrollment and Flex/Service pods identifying development needs for individual colleague roles and teams.
Partner with Strategic Operations to develop KPIs and performance standards by role and team that align with strategic vision.
Work closely with Strategic Operations to embed operational excellence (frameworks, tools, practices, etc.) across the business to help improve service delivery, reduce cost and improve capability.
Contribute to offboarding seasonal staff activities annually per employment terms and conditions on schedule to minimize company risks.


Training

Leverage frameworks and content from the WTW TD&E CoE and WeDo Function to develop learning and development charter to expand focus from solely preparing for AEP readiness to include broader career development of agents, customer service and line managers.
Expand capability learning objectives to include skill sets that improve utilization, create transferable skills sets and colleague career path opportunities, that allow us to be more efficient with fewer headcount.
Improve delivery model and efficiency of training administration and improve licensing success rates.
Build line manager capabilities through curated core curriculum manager effectiveness trainings leveraging WTW TD&E CoE subject matter experts and centralized LMS offerings.
Identify bespoke requirements not met by the enterprise and propose recommendations and seek approvals to address gaps.


Knowledge Management/Info Source (assume Line Manager responsibility for 3 direct reports)

Assess future state of these groups considering how can we leverage technology and people to optimize consistency, efficiency, and compliance of phone-based agents.
Develop straw model for stakeholder consideration.


Performance Management

Implement performance expectations across all operations through annual goal setting, performance assessment and performance management e.g., consequence management for outcomes leveraging WTW pay for performance management construct and HR Cloud Career and Performance platform in partnership with HR Talent Advisory and Employee Relations CoE.
Partners with operations leadership teams to create alignment on performance management strategies, ensuring consistency and effectiveness across a remote workforce and multiple teams.
Collaborates with operations leadership to drive collective performance, aligning strategies and initiatives to enhance team outcomes and overall business success
Qualifications

What is important to us?

A growth mindset as evidenced by the ability to support organizational design and implementation of continuous improvement of operational efficiency measures.
Be a role model for championing change leadership and delivery execution.
A strong communicator that can effectively gather, synthesize, and convey information via oral presentation and in writing.
Demonstration of project management competency.

Experience and Competencies

Experience in a call center or similar high transaction operations business preferred.
Proven ability to anticipate, shape and influence continuous improvement solutions, transforming an operations business model with dispersed service centers.
Stakeholder engagement to deliver operational excellence and business transformation.
Operations and systems business acumen, ability to delegate and work through others to implement operational change and continuous improvement.
Demonstration of learning agility and problem solving.
Demonstration of solid program and project management skills to deliver results.


Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is $80,000 to $120,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets

WTW

Events

Mission