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Principal UX Architect – Employee Experience

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WTW

30d ago

  • Job
    Full-time
    Senior Level
  • London
    Remote

AI generated summary

  • You need 8+ years in UX, a strong portfolio, experience in agile environments, generative/evaluative research skills, and expertise in accessibility, SaaS, and AI-driven products.
  • You will lead UX initiatives, conduct research, mentor team members, design patterns, integrate AI, collaborate with teams, and present insights to stakeholders in an agile environment.

Requirements

  • 8+ years of UX design and research experience
  • Strong portfolio demonstrating strategic thinking and complex problem-solving
  • Proven experience facilitating stakeholder workshops and leading UX processes
  • Demonstrated expertise in both generative and evaluative research methodologies
  • Extensive experience leading UX in agile environments
  • Proven track record of collaborating with technical teams to ship complex enterprise software
  • Strong understanding of technical constraints and ability to balance user needs with system capabilities
  • Proficiency with Figma and modern design tools
  • Experience mentoring other designers and providing constructive feedback
  • Excellent communication and presentation skills
  • Demonstrated experience implementing accessibility best practices in UX design
  • Experience with AI-driven products and research operations
  • Background in complex SaaS products within regulated industries
  • Familiarity with content management platforms
  • Experience with content development for enterprise-grade websites
  • Track record of presenting to and working with executive stakeholders
  • Experience working with distributed global teams
  • Deep understanding of WCAG guidelines and accessibility regulations
  • Passion for inclusive design and accessibility advocacy

Responsibilities

  • Lead complex UX initiatives from concept through delivery, facilitating working sessions with stakeholders to define personas, journey maps, and user flows
  • Partner with product management in prioritization and roadmapping discussions to ensure user-centered decision making
  • Design information architecture and interaction patterns that scale across the platform
  • Provide mentorship and guidance to global UX team members, helping them grow while ensuring consistent quality across deliverables
  • Lead quick-turn UX research studies encompassing both generative and evaluative research with HR leaders and employees
  • Design and oversee mixed-method research including user interviews, usability testing, and quantitative studies
  • Drive innovation in research operations through AI-powered tools and methodologies
  • Synthesize research insights into actionable recommendations for product strategy
  • Design and champion innovative generative AI UX design patterns
  • Partner with technical teams to ensure responsible and effective integration of AI capabilities
  • Champion innovative approaches to research operations leveraging AI technology
  • Drive effective collaboration with product and engineering teams in a fast-paced agile environment, ensuring design solutions balance user needs with technical feasibility
  • Participate actively in agile ceremonies and technical discussions
  • Partner with offshore designers to develop detailed design solutions
  • Present research insights and design recommendations to stakeholders at all levels

FAQs

Do we support remote work?

Yes, this position is fully remote, allowing you to work with a distributed global team.

Is visa sponsorship available for this position?

No, employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

What is the compensation range for this role?

The base salary compensation range being offered for this role is $115,000 - $125,000 USD per year, and it is also eligible for an annual short-term incentive bonus.

What qualifications are required for this position?

Required qualifications include 8+ years of UX design and research experience, a strong portfolio demonstrating strategic thinking, experience facilitating stakeholder workshops, expertise in both generative and evaluative research methodologies, and proficiency with Figma and modern design tools.

What type of benefits does the company offer?

The company offers a competitive benefits package, including health and welfare benefits, leave benefits, and retirement benefits, such as a contributory pension plan and savings plan (401k).

Is experience with AI-driven products preferred for this role?

Yes, experience with AI-driven products and research operations is listed as a preferred qualification for this position.

Will I have the opportunity to mentor other designers in this role?

Yes, this role includes providing mentorship and guidance to global UX team members to help them grow and ensure consistent quality across deliverables.

What industries does this role focus on?

This role focuses on delivering HR communications, which includes benefits information, wellness initiatives, and total rewards, applicable across various industries.

Are there opportunities for research in this position?

Yes, this position involves leading quick-turn UX research studies encompassing both generative and evaluative research.

Do we advocate for accessibility in design?

Yes, there is a strong emphasis on implementing accessibility best practices in UX design, and the ideal candidate should have a passion for inclusive design and accessibility advocacy.

We transform tomorrows

Finance
Industry
10,001+
Employees
2016
Founded Year

Mission & Purpose

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

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