Logo of Huzzle

Home

Matches

Explore

Manage

Find 52,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

College Intern - IT Communication Systems

image

Salt River Project

9d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Tempe

AI generated summary

  • You must be enrolled in 6+ college credits, have Windows/Microsoft Office experience, client support skills, and knowledge of Microsoft Teams and conferencing tools. Must be authorized to work in the U.S.
  • You will support Microsoft Teams and Zoom, manage conference room technology, troubleshoot issues, monitor support queues, conduct room checks, and document processes for improved service.

Requirements

  • In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.
  • For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester
  • Experience
  • Preferred Knowledge and Skills
  • Experience with the Windows Operating System and Microsoft Office productivity.
  • A strong background in client support and demonstrated ability to work with clients of varied technical skill levels.
  • Oral and written communication skills, including understanding of good documentation practices.
  • Well organized with the ability to manage and prioritize multiple tasks simultaneously.
  • Proficient knowledge of Microsoft Teams.
  • Proficient knowledge of conferencing specific support (i.e. Crestron, Polycom, Biamp, Microsoft Teams Rooms).
  • Education
  • College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
  • All candidates must be legally authorized to work in the United States.
  • Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

Responsibilities

  • Provide support for Microsoft Teams and Zoom
  • Provide subject matter expertise and support for conference room and A/V technologies
  • Monitor support queues and address incoming Incidents and Requests to ensure service levels are met to maintain overall positive user experiences
  • Execute proactive room checks to ensure consistent service quality and proactive remediation of issues within conference rooms
  • Troubleshoot issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
  • Work within a defined set of processes and procedures for managing: Incidents, Problems, Knowledge, and Requests.
  • Document and transfer knowledge for improving first contact resolution and client self-service.
  • Assist with other unlisted duties, as needed.

FAQs

What is the job title for this position?

The job title is College Intern - IT Communication Systems.

What is the minimum weekly work requirement for interns?

Interns are required to work a minimum of 16 hours per week on-site, with the option to work up to 32 hours if their school schedule allows.

What benefits are offered to student interns?

Benefits for student interns include tuition assistance of $1000 per calendar year, access to a recreation and fitness facility, a 401(k) plan with employer matching, and paid sick time in accordance with Arizona state regulations.

What kind of work environment does SRP provide?

SRP fosters an inclusive work environment and offers a hybrid workplace, allowing employees to telework up to three days per week, provided they live and work in Arizona.

What are the primary responsibilities of the College Intern?

Responsibilities include providing support for Microsoft Teams and Zoom, assisting with conference room and A/V technologies, monitoring support queues, troubleshooting issues, and documenting knowledge for improving client support.

What educational requirements must candidates meet to be eligible for the intern position?

Candidates must be actively enrolled in a minimum of six credit hours at the college level (100 or above) and must be working towards a degree or certificate from an accredited college or university.

What skills are preferred for this internship?

Preferred skills include experience with the Windows Operating System and Microsoft Office, strong client support background, effective oral and written communication skills, organizational skills to manage multiple tasks, and proficiency in Microsoft Teams and conferencing support technologies.

Does SRP conduct drug/alcohol testing?

Yes, SRP maintains a drug/alcohol-free work environment and conducts drug/alcohol testing as part of their hiring process.

Are candidates required to be authorized to work in the United States?

Yes, all candidates must be legally authorized to work in the United States, and SRP does not sponsor H1B visas, OPT, or other employment-related visas.

What are the typical work hours for this internship?

The typical work week is Monday to Friday, during support hours of 7 AM to 5 PM.

image

Salt River Project

Delivering water and powerⓇ

Energy
Industry
5001-10,000
Employees
1903
Founded Year

Mission & Purpose

Welcome to SRP, where our roots connect us to the vibrant communities we serve. For more than 120 years, we have delivered essential water and power services to the Phoenix metropolitan area. We’ve built lasting relationships and deep connections with our customers. Their satisfaction is the main focus of our mission. Beyond our history, SRP has a bright future in the Valley of the Sun thanks to the dedication of our employees, who are the heart and soul of the company. Our commitment to innovation and cutting-edge technology will be key to continued success in our second century in business. Explore diverse career opportunities in engineering, finance, IT, cybersecurity and more. Join us in powering a future that's both tradition-rich and forward-thinking. Let's shape this exciting journey together. Terms of Use • Be respectful. Profanity, harassment, confidential information or potentially libelous statements are prohibited. • Comments should relate to SRP and its programs, news or initiatives, or the utility industry. • Blatant promotion of a business, product or cause is not allowed. • These guidelines may be updated and visitor comments and posts may be removed at our discretion.

OpportunitiesView all