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Customer Experience Improvement Intern

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Voya Financial

8d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
  • United States
    Remote
  • Quick Apply

AI generated summary

  • You should be a dependable student, passionate about problem-solving, with strong analytical, communication, and organizational skills. Proficiency in Microsoft Office and Excel is essential.
  • You will collaborate with teams, assist with projects and documentation, map customer journeys, analyze VOC trends, and participate in workgroups, all while preparing a final presentation with peers.

Requirements

  • Undergraduate or graduate students in any major
  • Students with fresh perspectives and passion for problem solving
  • Dependable, quick learner who is independent and works well with others
  • Strong analytical, communication and organizational skills
  • Detail-oriented and quality focused
  • Strong Microsoft Office and Excel skills, Visio helpful but not mandatory

Responsibilities

  • Interact with cross-functional teams and departments to ensure quality, accuracy and completeness of assignments.
  • Assist with special projects, documentation efforts and administrative assistance as needed.
  • Interact with subject matter experts to understand and document core business processes.
  • Assist in customer journey, process and sentiment mapping.
  • Participate in collaborative Customer Experience/Continuous Improvement Workgroups.
  • Analyze Voice of Customer (VOC) trends to identify opportunities to improve the customer experience.
  • Work collaboratively with your fellow interns to create a final presentation.
  • Meet with your team and manager in weekly team huddles and 1:1’s.
  • Other duties as assigned.

FAQs

What is the duration of the internship?

The internship is scheduled for Summer 2025.

What qualifications are preferred for this internship role?

We prefer undergraduate or graduate students in any major, particularly those with a passion for problem solving and fresh perspectives.

What kind of projects will I work on during the internship?

Interns will work on meaningful projects related to customer journey mapping, voice of the customer data analysis, and ongoing customer experience improvements.

Is there an opportunity to gain exposure to senior leadership?

Yes, interns will gain exposure to senior leadership and participate in networking opportunities.

What skills will I develop during this internship?

You will learn valuable skills including customer journey mapping, data analysis, stakeholder influencing, and more.

What kind of team dynamics can I expect?

You will be part of a high-performing team that values partnership and problem-solving.

Are there opportunities for collaboration with other interns?

Yes, you will work collaboratively with fellow interns to create a final presentation.

Will I have regular meetings with my team?

Yes, interns will meet with their team and manager in weekly team huddles and 1:1 meetings.

What compensation can I expect for this internship?

The compensation for this role ranges from $20.00 to $23.00 per hour.

What benefits does Voya offer for interns?

Voya offers health plans, a 401(k) savings plan with company matching, paid time off, and various other benefits designed to support physical, financial, and emotional well-being.

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Voya Financial

Finance
Industry
5001-10,000
Employees
2014
Founded Year

Mission & Purpose

Voya Financial, Inc. (NYSE: VOYA), is a leading health, wealth and investment company with 7,200 employees who are focused on achieving Voya’s aspirational vision: Clearing your path to financial confidence and a more fulfilling life. Through products, solutions and technologies, Voya helps its 14.3 million individual, workplace and institutional clients become well planned, well invested and well protected. Benefitfocus, a newly joined Voya company, extends the reach of Voya’s workplace benefits and savings offerings by providing benefits administration capabilities to 16.5 million individual subscription employees across employer and health plan clients. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is purpose-driven and equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya has earned recognition as: one of the World’s Most Ethical Companies® by the Ethisphere Institute; a member of the Bloomberg Gender-Equality Index; and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index.

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