Logo of Huzzle

Aftersales Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Nottingham

AI generated summary

  • You need previous experience in the motor industry, strong technical knowledge, leadership skills, a strategic mindset, and a commitment to customer-first operational excellence.
  • You will lead the aftersales team, enhance customer service, maximize profitability through parts and services, and ensure efficient operations, often including weekend shifts.

Requirements

  • Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge.
  • Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.
  • You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Responsibilities

  • As a Sytner Select Aftersales Manager, you will lead from the front and inspire colleagues.
  • You will deliver a full Aftersales service to our customers and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.
  • You will be an integral member of the Select Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.
  • This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What is the role of an Aftersales Manager at Sytner Select Nottingham?

The Aftersales Manager at Sytner Select Nottingham will lead the aftersales team, delivering a full Aftersales service to customers while maximizing the profitability of parts, labour hours, MOT, lubricants, tyres, and subcontracted sales.

Is previous experience required for this position?

Yes, previous experience in a similar role within the motor industry is essential for this position.

What kind of work environment can I expect?

The work environment at Sytner is focused on operational excellence, where the customer always comes first, and values continuous improvement and teamwork.

Are weekends part of the job requirement?

Yes, the role typically includes weekends to ensure that customers receive the highest possible levels of service.

What benefits does Sytner offer to its employees?

Sytner offers a range of benefits including enhanced holiday entitlement, industry-leading maternity, paternity, and adoption pay, career development opportunities, and various discount schemes.

How does Sytner support diversity and inclusion?

Sytner is committed to creating an equitable environment and welcomes applications from individuals of all backgrounds. They also offer adjustments to the recruitment process for individuals who may need it.

How does Sytner value employee feedback?

Sytner values employee feedback and recently scored an outstanding 89% on their colleague engagement survey, indicating a strong commitment to employee satisfaction.

What qualities are important for the Aftersales Manager role?

Important qualities include strong technical knowledge, ability to work in a high-pressure environment, fantastic leadership skills, strategic thinking, and a focus on operational excellence.

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.