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Parts Advisor

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have motor industry experience, be IT literate, organized, detail-oriented, and possess strong communication skills to deliver excellent customer service.
  • You will assist customers with parts inquiries, manage stock levels, maintain the parts room, and ensure prompt service while collaborating with team members. Flexible hours, including weekends, required.

Requirements

  • Ideally, you will have experience in a similar role within the motor industry and be IT literate.
  • High levels of organisation and attention to detail are required for this role.
  • Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
  • We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Responsibilities

  • As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers.
  • You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
  • You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
  • Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What is the job title for this role?

The job title is Parts Advisor.

Where is the position located?

The position is located at Sytner Land Rover Conwy.

What type of work schedule can I expect?

Sytner Parts Advisors work a variety of flexible patterns, which can typically include weekends.

What qualifications do I need for this position?

Ideally, you should have experience in a similar role within the motor industry and be IT literate.

What skills are essential for this position?

High levels of organisation, attention to detail, fantastic communication skills, and customer-facing experience are essential.

What are the key responsibilities of a Parts Advisor?

Key responsibilities include parts identification, searching and sourcing, maintaining the parts stock room, and managing stock levels.

What is the company's attitude towards customer service?

Sytner is looking for someone who is passionate about delivering excellent customer service and providing the best advice to customers.

What benefits does Sytner Group offer?

Sytner Group offers enhanced holiday entitlement, industry-leading maternity/paternity/adoption pay, career development, long service recognition, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, and paid voluntary/community work.

How does Sytner Group promote diversity and inclusion?

Sytner Group is committed to creating an equitable environment and welcomes applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

What is the company culture like at Sytner Group?

The company culture values respect and individual contributions, supporting colleagues to thrive and achieve their full potential.

How does Sytner Group measure employee engagement?

Sytner Group recently scored an outstanding 89% on their colleague engagement survey, highlighting their commitment to developing talent and building careers.

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.