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Assistant Director of People and Culture

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Four Seasons Hotels and Resorts

1mo ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Naples
  • Quick Apply

AI generated summary

  • You need a degree in HR or Business, 3+ years in HR, luxury hospitality experience, strong interpersonal skills, proficiency in MS Office and HRIS, plus knowledge of labor laws.
  • You will support HR functions, manage employee relations, oversee recruitment, deliver training, handle benefits administration, and ensure effective communication and engagement at the resort.

Requirements

  • College degree preferred in Human Resources Management, Business Management or equivalent experience required.
  • Minimum 3 years' experience in a related position is required. First-time Assistant Director of People and Culture candidates will not be considered.
  • Experience in luxury hospitality is preferred.
  • High level of attention to detail.
  • Imperative to work in a fast-paced, high expectation environment.
  • Ability to attract and recruit new, dynamic talent to Four Seasons who compliment the vision of the resort.
  • Excellent written and verbal communication skills.
  • Ability to create professional and effective visual communication.
  • Strong organizational and project management ability.
  • High level of emotional intelligence and interpersonal skills.
  • Strong proficiency with Microsoft Office.
  • The ability to react and adjust to changing business environments while implementing efficient workflow processes.
  • Experience with HRIS systems; WorkDay preferred.
  • Knowledge of labor laws: Local, State and Federal.
  • Critical thinking and decision-making skills.

Responsibilities

  • To assist the Director of People and Culture with the direction of all aspects of the People and Culture (Human Resources) division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers’ compensation and legal matters related to resort employees.
  • The Assistant Director of People and Culture will also be responsible for delivering workplace learning, performance improvement programs, and initiatives to best achieve long-term business success. While driving a culture of care for all employees through communication and employee relations.
  • Be a part of the pre-opening team!
  • Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel.
  • Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover. Responsible for completion of all Stay and Exit Interviews.
  • Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
  • Conduct regular audits of insurance records, I-9 records, vacation and sick allowances.
  • Administer and train employees on behalf of People & Culture including but not limited to discipline, benefits, core and culture standards.
  • Organize and supervise all employee recreation programs include holiday parties, children’s party, general meetings etc.
  • With support of the People & Culture Manager, is responsible for the full life cycle of the Employee Experience at the resort.
  • Respond to and attend any related hearings for all employee claims against the hotel including EEOC, NLRB, Workers’ Compensation, Unemployment and Wage & Hour.
  • Actively support the Safety/Lead with Care Committee.
  • Assist the Talent Acquisition Manager and Director of People & Culture with the Talent Acquisition function of the P&C Division for exempt - level roles. Screening, interviewing, facilitating the interview process. If needed, assist in line-level roles.
  • Responsible for property wide recognition and appreciation programs.
  • Engage as a vocal and visible leader and daily people-partner of the Resort.
  • In partnership with the P&C Manager, and the P&C Generalist, owns employee communications.
  • In partnership with the P&C Manager, is responsible for planning, organizing and executing employee relations functions such as direct line organization, leadership meetings, visual communications, employee parties, town-halls, etc.
  • The ability to attend and participate in management and employee functions as expected, representing People & Culture and the Resort accordingly both on and off hotel property.
  • Assists and oversees the P&C Manager with the benefits administration of the resort. Works with third-party payroll off-shoring team to ensure compliance and accuracy in all benefits billing.
  • Manage Workday inbox for accurate and timely resolution.
  • Actively participates in Embark on a routine basis.
  • Completes other tasks/projects as assigned by the Director of People & Culture.
  • Oversees two direct reports: People & Culture Manager, People & Culture Generalist.

FAQs

What is the primary role of the Assistant Director of People and Culture?

The primary role is to assist the Director of People and Culture in overseeing all aspects of the People and Culture division, including employee relations, recruitment, benefits administration, training, and compliance.

When will this position be onboarded?

This position will not be onboarded until June 9th, 2025.

What qualifications are required for this position?

A college degree in Human Resources Management, Business Management, or equivalent experience is preferred, along with a minimum of 3 years’ experience in a related position.

Is experience in luxury hospitality preferred for this role?

Yes, experience in luxury hospitality is preferred for candidates applying for this role.

Are first-time Assistant Directors of People and Culture considered for this position?

No, first-time Assistant Director of People and Culture candidates will not be considered.

What kind of leadership and organizational skills are expected?

Strong organizational, project management abilities, and high emotional intelligence and interpersonal skills are essential for this position.

What is the work environment like at Four Seasons?

The work environment is fast-paced, high-expectation, and focuses on team collaboration and care for employees.

What sort of benefits does Four Seasons offer its employees?

Four Seasons offers a lucrative salary, market-leading benefits package, time off plans, complimentary and discounted hotel stays, wellbeing initiatives, and tuition reimbursement.

Does Four Seasons promote diversity in the workplace?

Yes, Four Seasons embraces and promotes diversity within its workplace.

What systems or software should candidates be familiar with?

Candidates should have experience with HRIS systems, preferably WorkDay, and be proficient with Microsoft Office.

How important is communication skill for this position?

Excellent written and verbal communication skills are imperative for effectively engaging with employees and conducting training and meetings.

What kind of employee programs will the Assistant Director help organize?

The Assistant Director will help organize employee recreation programs, recognition and appreciation programs, and various employee relations functions.

How does the role support employee retention?

The role involves identifying and resolving issues related to employee turnover, conducting stay and exit interviews, and promoting a culture of care among employees.

Will the Assistant Director have any direct reports?

Yes, the Assistant Director will oversee two direct reports: the People & Culture Manager and the People & Culture Generalist.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

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