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Assistant Manager (Manchester Airport)

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Pasta Evangelists

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You have supervisory experience in food and beverage, strong leadership, excellent organizational skills, adaptability, and a passion for customer service and pasta.
  • You will manage daily operations, oversee staff, ensure compliance, enhance customer service, optimize efficiency, control inventory, and handle logistical issues at the airport.

Requirements

  • Previous experience in a supervisory or managerial role within the food and beverage industry, ideally in a fast-paced airport environment.
  • Able to undertake a criminal record check.
  • Passionate about delivering exceptional customer service and creating memorable experiences for customers.
  • Strong leadership qualities and can effectively motivate and manage a diverse team.
  • Excellent organisational skills and can multitask effectively in a dynamic and fast-paced environment.
  • Proactive and resourceful in addressing challenges and finding solutions to operational issues.
  • You thrive in a collaborative team environment and can work effectively with cross-functional teams and stakeholders.
  • Flexibility in hours, airport shifts can start at 3am.
  • Flexible and adaptable to changing priorities and business needs, with the ability to remain calm under pressure.
  • … A pasta lover!

Responsibilities

  • Oversee the day-to-day operations of the store, including opening and closing procedures, inventory management, and ensuring compliance with health and safety regulations.
  • Coordinate with airport authorities and management to address any logistical issues or concerns that may arise.
  • Implement strategies to optimise efficiency and productivity, such as streamlining workflows and improving processes.
  • Recruit, train, and supervise a team of stall staff, ensuring they adhere to company policies and procedures.
  • Schedule staff shifts effectively to meet operational needs and maintain excellent customer service standards.
  • Provide ongoing coaching and support to team members, fostering a positive and collaborative work environment.
  • Lead by example in delivering exceptional customer service, resolving any customer complaints or issues promptly and effectively.
  • Monitor customer feedback and implement improvements to enhance the overall experience.
  • Ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.
  • Manage inventory levels and control costs to maximise profitability while minimising waste.
  • Maintain a good planning in regards to airside passes.
  • Comply at all times with the airside responsibility as pass holder and monitor other team members and passengers for any issues/ discrepancies.

FAQs

What are the main responsibilities of the Assistant Manager at Manchester Airport?

The Assistant Manager is responsible for overseeing daily operations, managing staff, ensuring compliance with health and safety regulations, coordinating with airport authorities, implementing efficiency strategies, and delivering exceptional customer service.

What qualifications are required for this position?

Previous experience in a supervisory or managerial role within the food and beverage industry, ideally in a fast-paced airport environment, is required. Additionally, candidates must be able to undertake a criminal record check.

What are the working hours for this role?

Flexibility in hours is required, as airport shifts can start as early as 3am.

Is experience in customer service important for this role?

Yes, a passion for delivering exceptional customer service and creating memorable experiences for customers is essential for this position.

What type of team environment can I expect?

You can expect a collaborative team environment where you will work effectively with a diverse team and cross-functional stakeholders.

What benefits does the company offer?

The company offers a competitive salary, duty-free discounts (excluding alcohol and cigarettes), regular team socials and pasta tastings, free Pasta Evangelists products, a referral bonus scheme, a cycle to work scheme, and 28 days of paid annual leave (including bank holidays).

Is there a specific type of person best suited for this job?

Individuals who are proactive, resourceful, flexible, adaptable to changing priorities, and who thrive in a dynamic and fast-paced environment will be best suited for this role. A love for pasta is also a plus!

Will I be required to manage staff?

Yes, you will be responsible for recruiting, training, supervising staff, and scheduling their shifts effectively to meet operational needs.

How does the company handle customer feedback?

The Assistant Manager will monitor customer feedback and implement improvements to enhance the overall customer experience.

What are the expectations regarding store cleanliness and organization?

The Assistant Manager must ensure that the store maintains a clean, organised, and welcoming environment for customers at all times.

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.