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Team Leader

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Pasta Evangelists

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Facilities Management
  • Edinburgh

AI generated summary

  • You have kitchen experience, manage diverse teams, are customer-focused, solve issues proactively, ensure product quality, communicate well, love teamwork, and have a passion for pasta.
  • You will manage kitchen operations, ensure compliance with food safety, coach and train staff, handle customer complaints, and optimize sales and costs while setting a strong example.

Requirements

  • You've worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
  • You have experience of managing a diverse workforce.
  • You are customer-focused, and enjoy interacting with customers.
  • You don't turn a blind eye to issues….. you jump on them and have a desire to solve them!
  • You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
  • You are hugely detailed oriented and don't ever cut corners.
  • You love working in a team and helping to manage other chefs in the kitchen!
  • You can clearly communicate both verbally and in writing.
  • ... A pasta lover!

Responsibilities

  • Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results.
  • Attend meetings when required.
  • Embrace and embed new changes in PE systems and processes.
  • Training the new starters according to the company guidelines.
  • Coaching and supporting team members in their development. Highlights high performing individuals.
  • Track team absences and report them to your Area Manager/Deputy Area Manager.
  • Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required.
  • Help to create a customer focused environment.
  • Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
  • Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
  • Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
  • Clear communication of Sales Goals, striving to consistently exceed sales targets.
  • Train the team on all new products enabling them to drive sales.
  • Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
  • Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary.

FAQs

What are the working hours for the Team Leader position?

The working hours for the Team Leader position are from 10:00 am to 2:00 am, Monday to Sunday.

What is the pay range for this job?

The pay for the Team Leader position ranges from £13.50 to £15.00 per hour.

Is prior experience required for this role?

Yes, candidates should have experience working in a fast-paced kitchen or food retail environment and experience managing a diverse workforce.

What benefits do employees receive in this position?

Benefits include a monthly bonus based on site performance, regular team socials, free Pasta Evangelists products, a referral scheme bonus, and a cycle to work scheme.

Are there opportunities for development within the company?

Yes, there are development opportunities available, allowing you to grow within the business.

How does the company ensure food safety and hygiene?

The Team Leader is responsible for ensuring compliance with all statutory and company Health, Safety, and Food Hygiene regulations, as well as taking corrective actions when necessary.

Will I have to train new employees?

Yes, the Team Leader will be responsible for training new starters according to company guidelines.

Is customer interaction a significant part of this role?

Yes, the Team Leader is expected to create a customer-focused environment and enjoy interacting with customers.

How does the company handle customer complaints?

The Team Leader is responsible for managing and reporting all customer complaints in line with company policy.

What qualities are you looking for in an ideal candidate?

The ideal candidate should be customer-focused, detail-oriented, proactive in solving issues, and enjoy working in a team while having a passion for pasta!