FAQs
What is the primary responsibility of an Audio Visual Technician at the Fredericton Convention Centre?
The primary responsibility is to set up and operate basic/small-scale audiovisual systems while ensuring complete customer satisfaction during events.
What qualifications are required for this position?
A High School Diploma is required, and an Associate’s degree is preferred. Additionally, achieving Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days is required.
Is prior experience in customer service or hospitality necessary?
Yes, 1 year of customer service or hospitality experience is preferred for this position.
Do I need experience in audio visual technology for this job?
Yes, 1 year of audio visual experience or equivalent education experience is preferred.
What competencies are important for an Audio Visual Technician?
Important competencies include Ownership, Hospitality, Professionalism, Responsiveness, Safety Consciousness, Action Orientation, Tech Savvy, and Accountability.
Will I need a driver's license for this position?
Yes, a valid driver's license is required for team members that may operate Company vehicles.
How does this role interact with clients during events?
The Technician meets with guests on site to ensure their needs are met, monitors events, and checks in on customers throughout the day.
What kind of training will I receive as an Audio Visual Technician?
You will be required to achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days, which involves training on technical skills and operational procedures.
How do I increase revenue in this role?
You can increase revenue by utilizing floor up-selling techniques and working with clients to finalize invoices.
What is the reporting structure for this position?
This position reports to an Operations Manager, Operations Director, or Director of Event Technology.