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Cafe Milano Restaurant Food & Beverage Supervisor

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Four Seasons Hotels and Resorts

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi
  • Quick Apply

AI generated summary

  • You need 2-3 years' experience in a luxury brand, excellent English skills, and strong interpersonal, verbal, and written communication abilities.
  • You will oversee operations, train staff, manage schedules, ensure hygiene and safety, analyze performance reports, and build guest relationships while ensuring high standards of service.

Requirements

  • A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand
  • Proficient in English (speaking, reading, writing)
  • Excellent interpersonal, verbal, and written communication skills

Responsibilities

  • The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons.
  • Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
  • Be knowledgeable about service techniques and culinary terminology to train staff and sell products to customers and patrons.
  • Observe physical condition of facilities and equipment and report to the Manager the recommendations for corrections and improvements as needed.
  • Maintain Symphony (POS) system according to menu changes.
  • Use Avero reports to analyse performance and adjust to maximize revenues according to guest preferences.
  • Work harmoniously and professionally with colleagues.
  • Be able to manage the services in the outlet under his/her direct responsibility.
  • Assist with set-up and cleaning of operational areas.
  • Be well versed in the working knowledge of division operations as well as Four Seasons Cultural and Core Standards, policies and standard operating procedures.
  • Plan schedules & ensure high employee performance.
  • Supervise and motivate the teams under his/her responsibility always promoting the ‘golden rule’.
  • To ensure Health & Safety alongside good hygiene practices are maintained.
  • Liaise with Housekeeping, Engineering and Purchasing in particular to maintain cleanliness, all in working order and supplies at hand needed to operate the outlet.
  • Assist in creating action and training plans around the Employee Engagement Survey (EES) as well as in relation to the Guest Comment Ratings inclusive of Coyle and Leading Quality Assurance (LQA) reports.
  • To provide a friendly and professional service that always exceeds guests’ expectations.
  • To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
  • To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
  • To comply with local legislation as required.
  • To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
  • To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To conduct and attend training sessions as outlined.
  • Perform other tasks or projects as assigned by the Director of Food & Beverage or F&B Outlet Manager.
  • Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.
  • Conduct and attend training sessions as outlined.

FAQs

What are the main responsibilities of the Food & Beverage Supervisor at Cafe Milano?

The main responsibilities include supervising day-to-day operations, maintaining relationships with guests, training staff on service techniques, managing service in the outlet, ensuring compliance with health and safety standards, and coordinating with other departments.

What qualifications are required for this position?

A minimum of 2 to 3 years of experience in a similar role within a luxury brand is required. Proficiency in English and excellent interpersonal, verbal, and written communication skills are also essential.

Is there a uniform policy for the Food & Beverage Supervisor role?

Yes, the role requires adherence to professional attire and personal appearance standards as outlined in the hotel's employee handbook.

What kind of training and development opportunities does Four Seasons provide?

Four Seasons offers excellent training and development opportunities to enhance the skills of team members and support their career growth within the company.

Are employee meals provided for staff in this role?

Yes, complimentary employee meals are provided.

Does Four Seasons offer accommodation at other hotels for employees?

Yes, employees receive complimentary accommodation at other Four Seasons Hotels and Resorts.

What benefits are included in the compensation package?

The compensation package includes a competitive salary, comprehensive benefits, complimentary dry cleaning for employee uniforms, and other perks.

How does Four Seasons promote a positive work culture?

Four Seasons promotes a positive work culture by adhering to the Golden Rule, which emphasizes treating colleagues and guests with respect and kindness, fostering strong working relationships across departments.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.