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Case Administrator - Full time and Part time - Yorkshire and the Humber Probation Service - Leeds

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
  • Leeds

Requirements

  • - An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • Responsibilities, Activities & Duties
  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What are the working patterns available for this position?

The position offers both full-time and part-time working patterns.

What is the salary range for the Case Administrator role?

The salary for this role ranges from £22,096 to £24,718.

Is this position temporary or permanent?

This is a permanent position.

Where is the job located?

The position is based in Leeds, with various specified locations including LS1 3BG, LS9 6TA, and LS1 2EE.

What kind of support will I provide in this role?

You will provide administrative support to the Probation Service, assisting staff and people on probation through efficient process management and maintaining administration systems.

Are there any specific behaviours assessed during the selection process?

Yes, candidates will be assessed on delivering at pace, managing a quality service, and making effective decisions.

Is there a requirement for prior experience in administration?

While the job description does not specify prior experience, relevant administrative skills and competencies would be beneficial.

What benefits are offered with this position?

Benefits include access to learning and development, flexible working options, a Civil Service pension with average employer contributions of 27%, annual leave, public holidays, and more.

Do I need to undergo a background check?

Yes, successful candidates will need to undergo a criminal record check.

Can I apply if I am not a UK national?

Yes, the job is open to individuals with the right to work in the UK, including nationals of the Republic of Ireland, Commonwealth countries, and EU nationals with settled or pre-settled status.

Preventing victims by changing lives.

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Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.