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Coordinator Release-2

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Bread Financial

2mo ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Quick Apply

AI generated summary

  • You must have a Bachelor's degree, 3+ years in change/release management, ITSM experience, and ServiceNow knowledge. Strong communication, problem-solving, and organizational skills are essential.
  • You will document and manage release processes, ensure timely updates to training materials, follow up on changes, produce reports, and organize meetings while supporting continuous improvement initiatives.

Requirements

  • Bachelors Degree
  • 3 + years of experience working in change/release management.
  • Experience with ITSM organizations.
  • ServiceNow Experience and Knowledge - change module, CAB workbench.
  • Effective organizational and time management skills.
  • Strong problem-solving skills.
  • Exceptional verbal, written and interpersonal communication skills.
  • Ability to organize and prioritize work schedules on a short-term and long-term basis.
  • Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with little to no supervision while performing duties.
  • Ability to work independently and with a variety of subject matter experts.
  • Ability to work in a Regulatory framework

Responsibilities

  • Documentation - Create and maintain release management documentation, including action plans and tracking data. Participate in annual policies and procedures reviews. Ensure updates to training materials identified through the release management process are communicated in a timely manner. Ensure applicable policies, procedures and job aids are updated timely when changes are required pertaining to release management. Provide support by researching related subjects for various changes.
  • Change Management - Provide pro-active follow-ups with change/release requestors to ensure timely incorporation of agreed upon changes. Work closely with the change manager and provide support. Work with the incident and problem management team. Gather information and understand business process and procedures. Identify opportunities for continuous improvement.
  • Reporting and Meetings – Produce reports on release and change initiatives including reporting through dashboards and other data visualization methods. Track and report change status for releases and issues to management. Organize and host release management meetings. Participate in the Change Advisory Board meetings.

FAQs

What is the primary responsibility of the Release Coordinator (RC)?

The primary responsibility of the Release Coordinator is the daily management of the change request process related to releases, reviews, scheduling, and approvals.

What qualifications are required for this position?

The minimum qualifications include a Bachelor's Degree and 3+ years of experience in change/release management, along with experience in ITSM organizations.

Is experience with ServiceNow necessary for this role?

Yes, experience and knowledge of ServiceNow, specifically with the change module and CAB workbench, is a requirement for this position.

Whom does the Release Coordinator report to?

The Release Coordinator reports to the IT Release Manager.

Will the Release Coordinator lead any teams?

No, the Release Coordinator does not have any direct reports.

What are the working conditions for this role?

The working conditions are generally in a normal office environment, but some travel may be required.

What are the essential skills needed for this role?

Essential skills include effective organizational and time management skills, strong problem-solving abilities, exceptional communication skills, and the capability to work independently with minimal supervision.

Are there opportunities for professional development within Bread Financial?

Yes, Bread Financial offers boundless opportunities for career development and non-traditional career progression while promoting an environment where associates feel appreciated and valued.

Does this position involve any reporting responsibilities?

Yes, the Release Coordinator is responsible for producing reports on release and change initiatives, tracking and reporting change status, and organizing meetings related to release management.

Does Bread Financial provide any benefits for its associates?

Yes, Bread Financial supports the overall wellness of its associates with a diverse suite of benefits.

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Bread Financial

We provide simple, personalized payment, lending and saving solutions.

Finance
Industry
501-1000
Employees
1996
Founded Year

Mission & Purpose

Bread Financial provides simple, personalized payment, lending, and saving solutions. We create opportunities for our customers and partners through digitally enabled choices that offer ease, empowerment, and financial flexibility.