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Customer/Enablement Manager (f/m/d) - Fully Remote (Europe)

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DeepOpinion

23d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Berlin
    Remote

AI generated summary

  • You should have 5+ years in customer success or related fields in tech, strong relationship management in SaaS/AI, excellent communication skills, project management expertise, and startup experience.
  • You will manage customer onboarding, create educational content, record videos, lead live sessions, and support key accounts while collaborating with teams on product updates and feedback.

Requirements

  • A minimum of 5 years of experience in customer success, sales or product enablement, or a related field within the tech industry, ideally in a startup environment.
  • Proven track record of managing and scaling customer and partner relationships in the SaaS, AI, or automation sectors.
  • Excellent communication skills, with the ability to conduct live presentations and create engaging content for a diverse audience.
  • Strong organizational and project management skills, with a keen ability to prioritize tasks and manage multiple accounts effectively.
  • Deep understanding of the startup ecosystem and the unique challenges and opportunities it presents.
  • Fluent in English; additional European languages are a plus.

Responsibilities

  • Take ownership of the DeepOpinion Academy, including onboarding customers onto our products and ensuring they are well-versed with all necessary materials.
  • Dive deep into the next phases of customer engagement, continuously enhancing the onboarding process and educational content.
  • Record instructional videos and lead live sessions to educate and engage customers and partners, ensuring high satisfaction and product fluency.
  • Manage 10-20 key accounts, acting as the primary point of contact and support for these partners and customers.
  • Enable partners with the tools and knowledge needed to effectively deploy and leverage our products, facilitating their quick adaptation and long-term success.
  • Work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

FAQs

Do we support remote work?

Yes, we support fully remote work from anywhere in Europe.

What is the main purpose of the Customer/Partner Enablement Manager role?

The main purpose is to enhance customer engagement and success by managing key accounts, onboarding customers, and creating educational content.

What qualifications are required for this role?

A minimum of 5 years of experience in customer success, sales, or product enablement within the tech industry is required, ideally in a startup environment.

How many key accounts will the Customer/Partner Enablement Manager manage?

The manager will manage 10-20 key accounts.

Is knowledge of European languages required for this position?

Fluent English is required, and additional European languages are a plus.

What type of compensation is offered for this role?

The compensation includes a competitive salary with performance-based incentives.

Will there be opportunities for professional development?

Yes, there will be continuous training and development opportunities available.

What tools and skills are essential for success in this role?

Excellent communication, strong organizational skills, and project management abilities are essential, along with a deep understanding of the startup ecosystem.

Can the Customer/Partner Enablement Manager conduct live presentations?

Yes, conducting live presentations is part of the role, as well as creating engaging content for a diverse audience.

How does this role impact the startup's goals?

This role directly impacts the success and adoption of cutting-edge technologies, contributing significantly to the company’s growth.

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DeepOpinion

Build enterprise-grade AI automations for text and document processes, without code.

Technology
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

DeepOpinion is a Generative Automation platform that enables teams to automate complex knowledge work using enterprise-grade AI applications. By integrating Generative AI, business process digitization, and no-code development, the platform allows teams to quickly create AI apps and achieve over 90% straight-through processing. Trusted by global leaders like Siemens, Bitpanda, Markel, Uelzener, and CED, DeepOpinion helps insurers, banks, and service centers streamline operations and enhance efficiency with cutting-edge AI solutions.

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