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Customer Service Representative

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Capita

9d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • United Kingdom
    Remote
  • Quick Apply

AI generated summary

  • You must have strong verbal and written communication skills, empathy, attention to detail, computer literacy, and a willingness to learn and grow.
  • You will handle inbound queries on council services, provide accurate information, keep detailed call records, support your team, and pursue personal development.

Requirements

  • Excellent communication skills, both verbal and written
  • Customer driven with the ability to show genuine empathy
  • Keen attention to detail
  • Computer literacy and the ability to learn new systems quickly
  • Desire to learn and develop

Responsibilities

  • You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services.
  • Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to.
  • You’ll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment
  • Be a helpful and supportive team member
  • Commit to your own personal development and demonstrate an eagerness to learn

FAQs

Is this position remote or office-based?

This position is home-based, allowing you to work remotely from the UK.

What are the working hours for this role?

The working hours are rotating shifts between 8 AM to 8 PM, Monday to Friday, totaling 37.5 hours per week.

What qualifications or skills are required for this role?

Candidates should have excellent communication skills (both verbal and written), be customer-driven with genuine empathy, have keen attention to detail, be computer literate, and demonstrate a desire to learn and develop.

What kind of queries will I be handling in this position?

You will be dealing with various inquiries from the public regarding council services, including council tax, housing benefits, school admissions, and parking fines.

Is there an opportunity for career development in this role?

Yes, this role offers the opportunity to develop and progress your career as a Customer Service Adviser within a growing company.

What benefits are provided to employees in this role?

Employees receive a competitive basic salary, 23 days of holiday (rising to 27), pension contributions, life assurance, a cycle2work scheme, paid maternity/adoption/shared parental leave, paternity pay, and various voluntary benefits.

How does the company support personal development?

The company encourages commitment to personal development and provides opportunities for learning and growth within the role.

What is Capita Local Government's commitment to diversity?

Capita Local Government is an equal opportunity and Disability Confident employer, dedicated to providing an inclusive, barrier-free recruitment process and work environment for everyone.

What should I do if I need the job description in an alternative format?

If you need the job description or application form in an alternative format, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 for assistance.

How can I apply for this position?

To apply, choose 'Apply now' on the job listing to fill out the short application and provide more information about yourself.

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Capita

We’re a transformation & digital services business obsessed with creating a better world.

Consulting
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

Culture & Values

  • Open

    We are honest, transparent and respectful

  • Ingenious

    We think about what’s possible

  • Collaborative

    We achieve more when we work together

  • Effective

    We care about doing the best job we can

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